Call Center Representative

hace 3 meses

Hermosillo, México MCI Full Applicant A tiempo completo

POSITION OVERVIEW:
**_ CALL CENTER REPRESENTATIVE_**-:
POSITION RESPONSIBILITIES:
**_ WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?_**

In this role, you handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.

In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day.

**Essential Duties**
- Handle inbound and outbound contacts in a courteous, timely, and professional manner
- Ensure first call resolution through problems solving and effective call handling
- Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed
- Accurately document and process customer claims in appropriate systems
- Lead fact-finding discussions to determine the best options for the customer
- Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures
- Comply with requirements surrounding confidential information and personal information
- Escalate customer issues to the appropriate staff and managerial for resolution as needed
- Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
- Adhere to all attendance and work schedule requirements

CANDIDATE QUALIFICATIONS:
**_ WONDER IF YOU ARE A GOOD FIT?_**

**Qualifications**
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating system
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow-up on customer issues
- An aptitude for conflict resolution, problem-solving, and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused, and self-manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and customers

**Preferred (Not Required)**
- One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
- State or Federal work experience

COMPENSATION DETAILS:
**_ WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?_**

We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.

Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV’s, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location.

**JUST A FEW OF THE BENEFITS**
- Medical, Dental, and Vision Coverage Options
- Paid Time-Off
- Regular Raises
- Advancement Opportunity
- Fun, Engaging Work Environment
- Casual Dress Code
- Cash and Prize Contests

PHYSICAL REQUIREMENTS:
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT:

- Must be authorized to work in their country of residence (The United States or Canada)
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results
- Must be willing to submit to drug sc

  • Customer Service Representative

    hace 2 semanas

    Hermosillo, Sonora, México Intugo Call Center A tiempo completo

    The ideal candidate for this Auto CSR position at Intugo Call Center will be a dynamic and detail-oriented individual with excellent communication skills.Key Responsibilities:Communication and Customer Service:• Respond to consumer inquiries and resolve issues in a professional and courteous manner.Team Collaboration:• Work effectively with...

  • Customer Service Representative

    hace 2 semanas

    Hermosillo, Sonora, México Intugo Call Center A tiempo completo

    Job SummaryWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Intugo Call Center. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients and customers.Key ResponsibilitiesCommunicate effectively with customers and clients via phone, email, and...

  • Customer Service Representative

    hace 6 días

    Hermosillo, Sonora, México Intugo Call Center Hermosillo A tiempo completo

    **Job Summary:**We are seeking a highly skilled and motivated Customer Service Representative to join our team at Intugo Call Center Hermosillo. As a key member of our sales team, you will be responsible for identifying customer needs and recommending appropriate products or services.**Key Responsibilities:**Identify customer needs and provide solutions...

  • Customer Service Representative

    hace 6 días

    Hermosillo, Sonora, México Intugo Call Center A tiempo completo

    About the RoleThe Customer Service Agent position at Intugo Call Center requires a dynamic and detail-oriented individual responsible for communicating with consumers and dealer-clients.Key ResponsibilitiesStrong verbal and written communication skillsAbility to work well with others in a fast-paced environmentOutstanding dialogue and active listening...

  • Customer Service Representative

    hace 3 meses

    Hermosillo, México Intugo Call Center A tiempo completo

    ¿Hablas INGLÉS? Tenemos un espacio para ti en nuestro site en plaza girasol - Por crecimiento contamos con vacantes para el área de Atención a clientes de telefonía. Si tienes Inglés conversacional-avanzado Cuentas con experiência en Call Center Gusto por la tecnología y Disponibilidad de tiempo completo Tipo de puesto: Tiempo completo Tipo...

  • Customer Service Representative

    hace 2 semanas

    Hermosillo, Sonora, México Intugo Call Center A tiempo completo

    Job SummaryThe Customer Service Agent position at Intugo Call Center requires a dynamic and detail-oriented individual responsible for communicating with consumers and dealer-clients.Key Responsibilities:Provide exceptional customer service through verbal and written communicationWork well with others in a fast-paced environmentUtilize outstanding dialogue...

  • Customer Service Representative

    hace 4 meses

    Hermosillo, México Intugo Call Center A tiempo completo

    ¿Hablas INGLÉS? Tenemos un espacio para ti en nuestro site en plaza girasol - Por crecimiento contamos con vacantes para el área de Atención a clientes de telefonía. Si tienes Inglés conversacional-avanzado Cuentas con experiência en Call Center Gusto por la tecnología y Disponibilidad de tiempo completo Tipo de puesto: Tiempo completo Tipo...

  • Bilingual Customer Service Representative

    hace 4 meses

    Hermosillo, México Intugo Call Center A tiempo completo

    **¿Hablas INGLÉS?** Tenemos un espacio para ti en nuestro site plaza girasol-. Por crecimiento contamos con vacantes para el área de Atención a clientes de telefonía. Si tienes Inglés conversacional-avanzado Cuentas con experiência en Call Center Gusto por la tecnología y Disponibilidad de tiempo completo Tipo de puesto: Tiempo...

  • Bilingual Customer Service Representative

    hace 4 meses

    Hermosillo, México Intugo Call Center A tiempo completo

    **¿Hablas INGLÉS?** Tenemos un espacio para ti en nuestro site plaza girasol-. Por crecimiento contamos con vacantes para el área de Atención a clientes de telefonía. Si tienes Inglés conversacional-avanzado Cuentas con experiência en Call Center Gusto por la tecnología y Disponibilidad de tiempo completo Tipo de puesto: Tiempo...

  • Sales Representative

    hace 4 semanas

    Hermosillo, México Intugo call center Hermosillo A tiempo completo

    Call Center Customer Service (On Site) **Job Description**: **Responsibilities**: Identify customer needs and recommend appropriate products or services Keep accurate records of customer interactions and transactions Follow up on customer inquiries not immediately resolved Maintain a high level of knowledge about our products and services Adhere to all...

  • Customer Service Representative

    hace 1 semana

    Hermosillo, Sonora, México Intugo Call Center A tiempo completo

    Job SummaryThe Auto CSR position requires a dynamic and detail-oriented individual responsible for communicating with consumers and dealer-clients. This role involves working in a fast-paced environment, utilizing strong verbal and written communication skills, and possessing outstanding dialogue and active listening skills.Key ResponsibilitiesCommunicate...

  • Bilingual Customer Service Representative

    hace 6 días

    Hermosillo, Sonora, México Intugo Call Center Hermosillo A tiempo completo

    We are seeking a highly skilled Bilingual Customer Service Agent to join our team at Intugo Call Center Hermosillo. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients in a fast-paced and dynamic environment.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and...

  • Representante de Servicio al Cliente

    hace 2 semanas

    Hermosillo, Sonora, México Intugo Call Center A tiempo completo

    ¿Hablas INGLÉS?¡Únete a nuestro equipo en Intugo Call Center!¿Qué buscamos?Estamos buscando personas con experiencia en Call Center y habilidades en inglés conversacional avanzado para unirse a nuestro equipo de atención al cliente.¿Qué habilidades necesitamos?Para este puesto, necesitamos:Experiencia en Call CenterHabilidades en inglés...

  • Representante de Servicio al Cliente Bilingüe

    hace 2 semanas

    Hermosillo, Sonora, México Intugo Call Center A tiempo completo

    **¿Hablas INGLÉS?**En Intugo Call Center, estamos buscando a personas con habilidades en comunicación y tecnología para unirse a nuestro equipo de atención al cliente.**Requisitos**:Inglés conversacional avanzadoExperiencia en Call CenterGusto por la tecnologíaDisponibilidad de tiempo completo**Beneficios**:Salario competitivo: $15, $17,000.00 al...

  • Agente Bilingüe

    hace 6 días

    Hermosillo, Sonora, México Intugo Call Center A tiempo completo

    ¿Hablas INGLÉS? Tenemos un espacio para ti en nuestro sitio en plaza girasol. Por crecimiento, contamos con vacantes para el área de Atención a clientes de telefonía. Si tienes Inglés conversacional avanzado, cuentas con experiencia en Call Center, gusto por la tecnología y disponibilidad de tiempo completo, te invitamos a considerar esta oportunidad....

  • Call Center Representative

    hace 3 meses

    Hermosillo, México MCI Careers A tiempo completo

    LOCATION: Hermosillo, SO JOB TYPE: Full-Time & Part-Time PAY TYPES: Hourly + Bonus SALARY: $13.10 - $17.10 / hour BENEFITS & PERKS: LOCAL REPRESENTATIVE: Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Advancement Opportunity, Flexible Schedules, Daily Contests, Prizes, Casual Dress Code, Regular Raises APPLICATION DETAILS:...

  • Representante de Atención al Cliente

    hace 2 semanas

    Hermosillo, Sonora, México Intugo Call Center A tiempo completo

    ¿Hablas INGLÉS?Estamos buscando a personas con habilidades en comunicación para unirse a nuestro equipo en Intugo Call Center.Por crecimiento, contamos con vacantes para el área de Atención a clientes de telefonía.Si tienes:Inglés conversacional avanzadoExperiencia en Call CenterGusto por la tecnologíaDisponibilidad de tiempo completoCaracterísticas...

  • Bilingual Agent

    hace 3 meses

    Hermosillo, México Intugo Call Center A tiempo completo

    ¿Hablas INGLÉS? Tenemos un espacio para ti en nuestro site en plaza girasol Por crecimiento contamos con vacantes para el área de Atención a clientes de telefonía. Si tienes Inglés conversacional-avanzado Cuentas con experiência en Call Center Gusto por la tecnología y Disponibilidad de tiempo completo Tipo de puesto: Tiempo...

  • Representante de Servicio al Cliente

    hace 6 días

    Hermosillo, Sonora, México Intugo Call Center A tiempo completo

    Empresa líder en servicios de atención al cliente busca a un profesional con experiencia en manejo de documentos y habilidades en inglés avanzado para unirse a su equipo de trabajo en Intugo Call Center.RequisitosNivel de inglés avanzadoExperiencia en manejo de documentosDisponibilidad de horarios flexiblesSi eres una persona con un alto nivel de inglés...

  • Call Center Supervisor

    hace 4 meses

    Hermosillo, México Intugo A tiempo completo

    We keep growing! Join us as a Call Center Supervisor. Your primary responsibility will be to oversee and manage the day-to-day operations of a call center. You will be responsible for leading and supervising a team of call center agents, ensuring high-quality customer service, meeting performance targets, and driving operational efficiency. You will play a...