Customer Service Representative

hace 1 mes


Hermosillo, Sonora, México Intugo Call Center Hermosillo A tiempo completo

About Us

Intugo Call Center Hermosillo is a leading provider of customer service solutions, dedicated to delivering exceptional experiences for our clients and their customers.

Job Summary

We are seeking a highly skilled and motivated Bilingual Customer Service Representative to join our team. As a key member of our call center operations, you will be responsible for providing top-notch customer service to our clients' customers, handling inquiries, resolving issues, and promoting products or services.

Responsibilities

  • Respond to customer inquiries via phone, email, or chat in a timely and professional manner
  • Resolve customer complaints and concerns in a fair and respectful way
  • Provide product information, answer questions, and promote sales opportunities
  • Meet or exceed performance metrics, including first-call resolution, customer satisfaction, and sales targets

Requirements

  • Excellent English communication skills (verbal and written)
  • Ability to work in a fast-paced call center environment with multiple priorities and deadlines
  • Strong problem-solving and conflict resolution skills
  • Ability to learn and adapt to new products, services, and processes quickly

What We Offer

  • A competitive salary range of $15,000.00 - $18,000.00 per month
  • A comprehensive benefits package, including medical, dental, and vision coverage
  • Ongoing training and development opportunities to enhance your skills and career growth
  • A dynamic and supportive work environment with a diverse team of professionals

Work Location

This role requires working in person at our Intugo Call Center Hermosillo location.



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