Customer Service Representative
hace 1 mes
About Us
Intugo Call Center Hermosillo is a leading provider of customer service solutions, dedicated to delivering exceptional experiences for our clients and their customers.
Job Summary
We are seeking a highly skilled and motivated Bilingual Customer Service Representative to join our team. As a key member of our call center operations, you will be responsible for providing top-notch customer service to our clients' customers, handling inquiries, resolving issues, and promoting products or services.
Responsibilities
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner
- Resolve customer complaints and concerns in a fair and respectful way
- Provide product information, answer questions, and promote sales opportunities
- Meet or exceed performance metrics, including first-call resolution, customer satisfaction, and sales targets
Requirements
- Excellent English communication skills (verbal and written)
- Ability to work in a fast-paced call center environment with multiple priorities and deadlines
- Strong problem-solving and conflict resolution skills
- Ability to learn and adapt to new products, services, and processes quickly
What We Offer
- A competitive salary range of $15,000.00 - $18,000.00 per month
- A comprehensive benefits package, including medical, dental, and vision coverage
- Ongoing training and development opportunities to enhance your skills and career growth
- A dynamic and supportive work environment with a diverse team of professionals
Work Location
This role requires working in person at our Intugo Call Center Hermosillo location.
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