Quality Assurance Specialist

hace 6 días

Anzures, México Codifin A tiempo completo

**Summary**:
**Responsibilities**:

- Evaluate and improve voice bot performance and script adherence.
- Refine telemarketing scripts for personalization and better outcomes.
- Implement quality assurance frameworks for digital agents.
- Stay updated on conversational AI advancements.
- Provide actionable feedback for enhanced digital agent operations.

**Qualifications**:

- Experience in outbound telemarketing and sales processes.
- Strong analytical and QA skills.
- Advanced English proficiency (C1+) with mínimal accent.
- Scriptwriting and optimization expertise.
- Familiarity with conversational AI/voice bot tech (preferred).
- On-site availability at least three days weekly.

**What We Offer**:

- Competitive salary and benefits, including private insurance.
- Innovative work environment with AI-driven communication opportunities.

Tipo de puesto: Tiempo completo

Sueldo: $12,461.88 - $45,000.00 al mes

Tipo de jornada:

- Turno de 8 horas

Experiência:

- call center: 1 año (Deseable)

Idioma:

- Inglés (Obligatorio)

Lugar de trabajo: remoto híbrido en 11590, Anzures, CDMX

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