Senior Support Engineer

hace 4 semanas


Guadalajara, México EPAM Systems A tiempo completo

We are seeking a committed **Senior Support Engineer** to enhance our team by providing exceptional technical support for GKE and Anthos infrastructure.

RESPONSIBILITIES
- Meet response and resolution times as outlined in service level objectives
- Maintain high customer satisfaction ratings and adhere to quality standards
- Utilize troubleshooting tools and methods to identify causes of issues and communicate findings to customers
- Organize problems internally, document preventive measures, and improve subsequent analysis
- Generate issue reports, document procedures, recommend code-level adjustments, and cooperate with engineers to address complex bugs
- Oversee community forums when needed
- Tailor solutions to meet the specific architectural requirements of customers relative to certain products or features
- Follow established notification and escalation processes
- Keep business stakeholders informed on operational issues

**REQUIREMENTS**:

- 3+ years of experience in support projects or 24x7 operational environments
- Expertise in customer service and creating exceptional customer experiences
- Proficiency in conveying technical information clearly and effectively
- Competency in presenting technical content in an organized manner
- Capability to work collaboratively within a global team
- Advanced understanding of Linux/Unix environments, including troubleshooting, command line usage, and system constraints
- Qualifications in Docker and Kubernetes
- Background in systems architecture and infrastructure
- The analytical capability to break down complex issues and interpret code
- Intermediate understanding of Web Technologies, including HTTP, Authentication networking, TCP/IP troubleshooting, DNS and IP routing
- Beginner level in programming and system design/scaling
- Familiarity with troubleshooting web technologies including HTML, CSS, JavaScript and frameworks
- Advanced fluency in English (B2+/C1 level)

NICE TO HAVE
- Networking, Programming Technologies, Web Services skills

WE OFFER
- Career plan and real growth opportunities
- Unlimited access to LinkedIn learning solutions
- International Mobility Plan within 25 countries
- Constant training, mentoring, online corporate courses, eLearning and more
- English classes with a certified teacher
- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
- Flexible work schedule and dress code
- Collaborate in a multicultural environment and share best practices from around the globe
- Hired directly by EPAM & 100% under payroll
- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
- 13 % employee savings fund, capped to the law limit
- Grocery coupons
- 30 days December bonus
- Employee Stock Purchase Plan
- 12 vacations days plus 4 floating days
- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
- Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more



  • Guadalajara, México Diverseteam A tiempo completo

    SupportBase24 support Engineer Guadalajara MX SYNE/TRANSAMERICA FTE **Thanks & Regards** **Lokesh Sharma** **Senior Technical Recruiter - Recruitment** **Desk Number: 907-921-2004*124** **Phone: 609-245-5311** **Salary**: $14,509.86 - $27,235.73 per month Ability to commute/relocate: - Guadalajara, Jal.: Reliably commute or planning to relocate...


  • Guadalajara, México EPAM Systems A tiempo completo

    **DESCRIPTION**: Join the Cutting Edge of Cloud Technology: Are you ready to be a part of the dynamic realm of cloud computing? At EPAM Systems, we're seeking a Senior Network Support Engineer with a passion for solving complex challenges in the world of cloud platforms and big data products. Collaborate with a team of seasoned professionals, provide...


  • Guadalajara, México Finastra USA Corporation A tiempo completo

    Responsibilities: **Responsibilities & Deliverables**: Your deliverables as Senior Support Engineer will include, but are not limited to, the following: - Works closely with stakeholders to fix issues in a timely fashion - Interacts with internal stakeholders to support product releases and/or resolve program problems - Participates in platform design...


  • Guadalajara, Jalisco, México Plexus A tiempo completo

    Job Title: Senior Test Engineer SrPurpose Statement:    We are seeking a Senior Test Engineer Sr to provide technical direction on test and inspection equipment and support test processes.Key Responsibilities:    - Develop and implement test equipment validation and implementation plans.    - Collaborate with cross-functional teams to resolve...


  • Guadalajara, Jalisco, México Epam Systems A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Environments Support Engineer to join our dynamic team. As a key member of our support team, you will play a crucial role in delivering exceptional customer service and technical assistance.

  • Senior Process Engineer

    hace 16 horas


    Guadalajara, México Flex A tiempo completo

    At Flex, we welcome people of all backgrounds. Our employees thrive here by living our values: we support each other as we strive to find a better way, we move fast with discipline and purpose, and we do the right thing always. Through a respectful, inclusive and collaborative culture, a career at Flex offers the opportunity to make a difference, invest in...


  • Guadalajara, México Flex A tiempo completo

    At Flex, we welcome people of all backgrounds. Our employees thrive here by living our values: we support each other as we strive to find a better way, we move fast with discipline and purpose, and we do the right thing always. Through a respectful, inclusive and collaborative culture, a career at Flex offers the opportunity to make a difference, invest in...


  • Guadalajara, Jalisco, México Flex A tiempo completo

    Flex is a diversified manufacturing partner that collaborates with market-leading brands to create innovative products that improve people's lives.We value diversity and inclusion, creating a workplace culture where uniqueness is seen as a competitive advantage. Our community enables employees to push the limits of innovation.Job OverviewTo support our teams...


  • Guadalajara, México Flex A tiempo completo

    At Flex, we welcome people of all backgrounds. Our employees thrive here by living our values: we support each other as we strive to find a better way, we move fast with discipline and purpose, and we do the right thing always. Through a respectful, inclusive and collaborative culture, a career at Flex offers the opportunity to make a difference, invest in...


  • Guadalajara, México Oracle A tiempo completo

    Jr. DB Support Engineer-22000BTF **Applicants are required to read, write, and speak the following languages***: English **Detailed Description and Job Requirements** As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves...


  • Guadalajara, México Oracle A tiempo completo

    Jr. Oracle Support Engineer-22000BTH **Applicants are required to read, write, and speak the following languages***: English **Detailed Description and Job Requirements** As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This...

  • IT Support Engineer

    hace 6 meses


    Guadalajara, México Flex A tiempo completo

    Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the...


  • Guadalajara, México EPAM Systems A tiempo completo

    We are seeking a committed **Senior Application Support Engineer** to be part of our team, offering exceptional technical support to our clients. RESPONSIBILITIES - Diagnose customer problems remotely, replicate issues in diverse settings, and collaborate with the customer to find solutions - Assist customers through the process of solving problems - Own...


  • Guadalajara, Jalisco, México Cognizant A tiempo completo

    Senior .NET Software Engineer - MexicoWe are seeking a highly skilled and experienced individual to join our team as a Senior .NET Software Engineer in Mexico City, Guadalajara, and Monterrey.Overview:Cognizant is a leading global company that provides consulting and IT services. As a Senior .NET Software Engineer, you will play a crucial role in supporting...


  • Guadalajara, México EPAM Systems A tiempo completo

    We are seeking a **Senior Environments Support Engineer** to complement our dynamic team. The chosen applicant will deliver exemplary customer service and technical assistance by proficiently handling customer inquiries and achieving high satisfaction ratings. This role entails addressing complex product issues through troubleshooting, community management,...


  • Guadalajara, México Sidel A tiempo completo

    product support americas engineer works with all the service and project team in order to support them on technical issues, sales oportunity, FSE intervention support. His experience and high technical skill convert him as a referent in term of technical knowledge about the sidel equipment. **Your Mission**: Product Support "Region" Engineer is part of...


  • Guadalajara, México Reclutamiento en TI A tiempo completo

    **Vacante para la empresa Reclutamiento en TI en Guadalajara, Jalisco**: Position Description The Senior Cloud Operations Engineer will support Amazon Web Services (AWS) and Linux/Windows environments. The Senior Cloud Operations Engineer needs to be familiar with AWS, Apache, Tomcat, PostgreSQL, Oracle, Ansible, Jenkins, Jira, Confluence and SaaS...

  • Senior Data Engineer

    hace 6 meses


    Guadalajara, México NTT DATA A tiempo completo

    **Req ID**: 276766 We are currently seeking a Senior Data Engineer to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX). - Senior Data Engineer- Adhering to service operations and activities in accordance with the mission and goals of the organization - Adhering service operations and activities in accordance with the mission and goals of the data...


  • Guadalajara, México f5 A tiempo completo

    Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive. The Challenges You Get to Accomplish Do you take pride in excellent and quality customer service? Then this could be an exciting...

  • Senior Engineer

    hace 7 meses


    Guadalajara, México Zemsania A tiempo completo

    Descripción **Senior Engineer**: **Zemsania**: En Zemsania estamos en búsqueda de un **Ingeniero Senior** con al menos **5 años de experiência** en el campo. **Requisitos**: - Experiência mínima de 5 años como Ingeniero Senior. - Conocimiento avanzado en Java, Python, ReactJs, NodeJs, ES6 y Go. - Capacidad para trabajar en equipos...