Exchange System Administrator

Why Compucom? (Overview):
Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It

What We Need & What You'll Do (Responsibilities):

- Configure and manage Exchange and Outlook settings, policies, permissions, and features.
- Create and update ticket records in Service Now with accurate and detailed information.

Who You Are (Qualifications):

- Exchange operations at scale and more recent M365 experience
- Must have experience in supporting Exchange 2019 on-prem / M365 Exchange
- Online (Hybrid) / AAD Connect.
- Perform scripting administration tasks and reporting using PowerShell. Develop scripts for automating processes within the environment.
- Manage problem resolution to satisfactory completion by keeping abreast of assigned tickets and following the proper escalation processes via the ticketing system
- Knowledge and use of ITIL Processes and Service management toolsets such as ServiceNow
- Customer and client-focused excellent communication skills.
- Strong troubleshooting and problem-solving skills, with the ability to work independently and as part of a team.
- Strong communication and interpersonal skills, with the ability to interact with users of different levels and backgrounds.
- ** Advanced level of English speaking