Cssc Representative

Application Deadline:
- Workplace: Hybrid Position- Location: Apodaca, MX, N.L. 66600- Contract Type: Full-Time- Employment Type: Regular**What is the job about?**

**Your main responsibilities**:

- Answer customer chats from Grundfos website and Grundfos Product Center
- Answer transferred calls from Grundfos local sites
- Create self-help templates for customers to be loaded into chatbot

**Your background**

We imagine that you have:

- Associate or bachelor’s degree highly preferred
- Vocational Certification is acceptable
- Minimum 3 years of customer service experience
- Minimum 3 years of technical background
- Fluent in English language (test required)

**What’s in it for you?**

What are your goals? Here at Grundfos it’s our mission to enable you develop and fulfil your aspirations, both career and personal. We are guided by our six core values, and you’ll find that your fresh ideas will be welcomed and make a difference in everything from local to large-scale global projects. You’ll encounter colleagues from all over the world both as part of your daily work, supporting and all the while broadening each other’s cultural horizons.

In addition, your day-to-day benefits include:

- Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly
- If you’ll be working from your home office, we’ll make sure you are well equipped with a good workstation. However, you are always welcome to our offices where you can engage, learn, and have fun with colleagues
- On the top of it, flexible working hours and up to 3 days’ additional paid leave for volunteering
- Annual bonuses, health insurance, internal well-being consultants and programmes
- Access to the modern Grundfos Academy to pursue further both personal and professional development

**Do you want to learn more?**

If this job sounds appealing, please send your resume by clicking “Apply”.

To dig deeper into the Grundfos universe, follow us on LinkedIn or Youtube, and to get to know some of your future colleagues and why they love working at Grundfos, check out Meet our people.

**We look forward to hearing from you.**

**About Grundfos**
Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

**An inclusive team**
If you like the look of this job and know you can bring your skills to contribute to our purpose, please apply. We need and welcome professional people from all corners - however you identify and whatever your background is.