Customer Service Representative

hace 6 meses

Apodaca, México Grundfos A tiempo completo

_Grundfos is seeking an experienced CSSC Front Line Representative to join its CSSC Industry LATAM team. The CSSC Front Line Representative will contribute to a thriving sales team whilst delivering world class customer services through various Customer channels i.e. telephone, E-mail, live chat, instant messaging etc._

**What is the job about?**

**Your main responsibilities**:

- Create and monitor tickets such as RFI, RFQ, and OEW for processing and forwarding to the back office.
- Generate processed offers based on customer requirements and track them according to sales guidelines.
- Ensure customer interactions are in compliance with set SLAs.
- Maintain customer contact data in SAP CRM system and identify business opportunities for external sales.
- Enter and mantain manual and electronic orders accurately and efficiently.
- Resolve missing information for orders at the time of entry, or liaise with stakeholders to do so.
- Handle customer order changes and assist with supply chain issues while providing up-to-date order and delivery statuses.
- Address customer complaints and requests for product returns while promoting digital tools.

**Your background**

We imagine that you have:

- Vocational certificate, Associate’s or bachelor’s Degree or equivalent work experience. Additionally, have a minimum of 1 year of previous experience within Customer Services.
- Relevant administrative experience, organizational skills & accountability with the Customer
- Demonstrate working knowledge SAP (CRM/SD).
- Fundamental Product and Application Knowledge - Interpret type keys, identify pumps vs spare parts, kits vs motors, identify where product is built (not essential).
- Good communication and networking skills together with the ability to build positive and trusting relationships with both Internal and External Stakeholders.
- Excellent written and spoken English

**What’s in it for you?**

What are your goals? At Grundfos, we're committed to supporting your journey towards achieving your professional and personal goals. We are guided by our six core values, and you’ll find that your fresh ideas will be welcomed and make a difference in everything from local to large-scale global projects. You’ll encounter colleagues from all over the world both as part of your daily work, supporting and all the while broadening each other’s cultural horizons.

In addition, your day-to-day benefits include:

- Flexible working hours; home office possibility and equipment; up to 3 days’ paid leave for volunteering
- Annual bonuses, internal well-being consultants and programmes, engaging team buildings
- Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly
- Long-term career development with regular dialogue, as well as continuous learning and development opportunities.

**Do you want to learn more?**

If this job sounds appealing, please send your resume by clicking “Apply”.

**We look forward to hearing from you.**

Tipo de puesto: Tiempo completo

Salario: $15,000.00 - $20,000.00 al mes

Horario:

- Lunes a viernes

Prestaciones:

- Seguro de vida
- Vales de despensa

Idioma:

- Inglés (Obligatorio)

Lugar de trabajo: remoto híbrido en 66626, Apodaca, N. L.

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