Axp Site Program Administrator
hace 5 meses
**You Lead the Way. We’ve Got Your Back.**
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
**How will you make an impact in this role?**
The Program Administrator for American Express supports all of AXP colleagues nationwide with various admin tasks related to their corporate card: issuance, general doubts/enquiries, disputes, limits, frauds, etc. The PA helps incentivize spend in AXP cards (CPCs & Gasoline Card/Ticket Car), and optimizes processing to reduce interests & other late payment fees and penalties. Program Admin must be self-managed, to easily navigate the organization and keep strategic conversations with many strategic stakeholders (Purchasing, ICS, Accounts Payable, Taxes, C&B, Operational Excellence, Compliance, etc.).
Main responsibilities:
- Single point of contact for AMEX colleagues related to Corporate Products.
- End to End card issuance process that includes:
- Follow up of cards in process to guarantee its delivery.
- Provide information of benefits and any topic related to Corporate Card to Employees (guidance).
- Request and follow up of card replacements.
- Follow up and remediation of Delinquent cards and blocked cards and request reinstatement in case required with PA Unit.
- Receive request of waive interest and delinquent fees, annual fees, and, if applicable, get the correct approval in order to send filtered and complete request to PA Unit so can be processed timely.
- Keep card members listing updated (new accounts, cancelled accounts, move from a legal entity to other, cycle change, cost center, etc.).
- Whenever necessary upgrade of card members according to the band or level, review and support credit limit changes accordingly.
- Compliance and follow up of current AXP policies related of Corporate Card usage working closely with the Global Colleague Corporate Card Management Team.
- Create spending analysis as a Company in order to provide key information to Procurement, Accounts Payable, etc, and to complete other processes (GSM Ops).
- Administration and custody of “responsive Letters” signed by colleagues.
- Monitor the gasoline card program (TICKETCAR).
- Manage and elaborate the conciliation of the TICKETCAR CPC (gasoline card) in CAR
- To work closely with the contractor assigned to TicketCar program.
- To work closely with GCS (owners of Amex Portfolio) and with the teams involved in audits or testing products.
**Minimum Qualifications**
The Program Administrator for AXP identifies needs and requirements, solves problems with a strong focus on details, is result oriented, has experience managing customers, is analytical and has strong communication skills. He/She is capable of working under pressure and of making decisions and escalating when needed. Works with tight adherence to processes with a high quality and Control & Compliance.
Proven knowledge about Commercial Servicing processes for Mexico market.
English level: Intermediate - advanced
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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