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Sr Associate Engagement Manager
hace 1 mes
Your work days are brighter here.
At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.
About the Team
Join our team and experience Workday
Workday continues to build its team of professional services consultants in Mexico across a wide range of experience and skill levels. This is a unique opportunity to not only join an amazing company, but also be part of growing professional services team in Mexico
The Engagement Support Office (ESO) is a group within Workday’s North America Industries organization dedicated to the implementation of our cloud-based software. We help customers make the most of the Workday platform
About the Role
The Sr. Associate Engagement Manager will manage full lifecycle deployments utilizing the Workday Deployment Methodology and use their professional expertise to resolve issues in creative and effective ways. This role is responsible for partnering with and supporting Engagement Managers and Project Directors throughout the project timeline to bring a customer successfully live on the Workday platform.
Key Areas of Responsibility- Become proficient in Workday's Implementation Methodology.- Assist Engagement Managers with the implementation of simultaneous projects- Assist Engagement Managers with ensuring the project is delivered within the budget outlined in the Statement of Work.- Identify opportunities to extend the scope of assistance you can provide Engagement Managers.- Provide prompt delivery of tasks for Engagement Managers and Consultant resources working on their implementations.- Lead low to medium complexity deployments as Engagement Manager- Perform Timesheet review and approvals and compliance verification.- Maintain RAIDQ Log, create and manage Support Cases.- Propose and support implementing changes aimed at optimization and/or automation in Smart Sheets- Endeavor to continuously improve our efficiency in delivering the Engagement Support service across the organization
About You
Basic Qualifications- Up to 1 year of experience of project management with HCM, Payroll, Financial or Student implementations within medium enterprise, large enterprise, higher education and/or state and local governments or other similar HR industries.-
- Ability to have advance conversation in English both verbal and written- Other Qualifications- 2+ years of experience working on software implementations in any capacity.- SaaS / ERP Experience highly desired.- Consulting experience demonstrating strengths in managing customer expectations while building trust and confidence.- Experience in coordinating smaller streams of work / delivery of projects.- Excellent organizational and time management skills.- Aptitude for learning new management methodologies, technologies and technical skills quickly.- Passion for delivering exceptional customer service and quality.- Ability to juggle multiple projects and initiatives simultaneously.- Ability to work in diverse, fast paced environment and effectively collaborate across teams.- Team player who can communicate effectively with all project team members.
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process
