Scheduling and Planning Analyst
hace 3 días
**Scheduling and Planning Analyst Responsibilities**
- Efficiency in forecasting and planning, focused on the continuous improvement of KPIs.
- Planning that guarantees a better adherence.
- Standardization and automation of processes and reports.
**Scheduling and Planning Analyst Job Duties**:
- Maintains and improves call center operations by monitoring agent productivity and queue needs; identifying and resolving problems; preparing and completing action plans; managing system and process improvement.
- Prepares call center performance reports by collecting, analyzing and summarizing data and trends.
- Accomplishes organizational goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
**Scheduling and Planning Analyst Skills and Qualifications**:
- Process Improvement
- Problem Solving
- Managing Processes
- Attention to detail
**Job Types**: Full-time, Permanent
**Salary**: $15,000.00 per month
Application Question(s):
- Good command of Excel
- ¿Como consideras tu nível de inglés y por qué?
**Experience**:
- Scheduling and Planning Analyst: 1 year (preferred)
**Language**:
- English (preferred)
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