Itil Specialist

hace 2 semanas

Guadalajara, México NTT DATA Services A tiempo completo

We are currently seeking a Account Service Specialist to join our team in Guadalajara

The IT Service Manager will need to provide the leadership of the ITIL Service Management capability for Service Design, Introduction and Transition.

Champion the ITIL control processes for Problem, Change, Release, Configuration Management, delivering successful outcomes that enables them to achieve its corporate and operational objectives, ensuring IT governance and controls are effective.

**Skill/ Experience**
- A strong background leading an ITIL Service Management capability with minimum of 5+ Service Management experience
- Implementation of end-to-end ITIL Service Management framework
- An In-depth understanding of Service Design & Transition, Major Incident Management, Problem, Change & Release Management, Disaster Recovery & Continuous Service Improvement Management
- Background from ITIL Service Management
- ServiceNow
- Excellent communication skills - collaborative approach.
- Excellent negotiation and relationship management skills. Ability to establish strong working relationships with business and other stakeholders
- Excellent understanding of project & service management delivery methodology, frameworks, and best practice
- Passionate about continuous service improvement and delivering results

**Key Responsibilities**
- Rollout and the overall management of end-to-end ITIL Service Management best practice policies, processes, and procedures to enhance the control and maturity of IT Service Delivery
- Responsible for the overall transition of new or changed services into BAU
- Design, deliver and manage the Service Introduction, Design & Transition processes, and the overall governance, ensuring these are communicated and followed throughout the IT function and the business.
- Lead Service Reviews with business stakeholder and key suppliers
- Create & manage the service delivery service improvement plan, managing priorities, risks, and issues to deliver the target operating model within the agreed timeline working with the Head of Service Delivery
- Design and support the Problem Management processes by ensuring that the root cause analysis is conducted, delivering actions to conclusion in a priority and time drive approach, incl. risk management and development of KPI's
- Ensure Service Management processes are fit for purpose, ensuring efficient and effective driven approach and continues service improvement in IT service delivery
- Design and deliver disaster recovery processes, documentation and manage DR plan, including DR tests to meet business requirements and IT obligations in managing follow up actions and improvements
- Responsible for ITIL Service Management toolset to ensure ROI and drive continuous improvements through automation and analytics
- Ensure that CAB is effective and efficient
- Ensure fit for purpose Release Management processes and procedures, liaising with all stakeholders in timely communications and the management of risks and issues
- Ensure appropriate risks and issues are escalated in swift manner to Head of Service Delivery
- Adhere to Company Risk Management policy and procedures, including reporting of incidents or breaches.

**Requirements**:

- **Bachelor´s degree**:

- Availability to work hybrid
- ADVANCED English level
- ITIL Service Management V3 Expert -Essential

**Education**:

- Bachelor's (required)

**Experience**:

- incident management: 3 years (required)
- ITIL: 5 years (preferred)
- ServiceNow or Remedy: 5 years (preferred)

**Language**:

- English (ADVANCED level) (required)

Work Location: Hybrid remote in 44530, Guadalajara, Jalisco

  • Itil Specialist

    hace 6 días

    Guadalajara, Jalisco, México NTT DATA Services A tiempo completo

    We are currently seeking a Account Service Specialist to join our team in GuadalajaraThe IT Service Manager will need to provide the leadership of the ITIL Service Management capability for Service Design, Introduction and Transition.Champion the ITIL control processes for Problem, Change, Release, Configuration Management, delivering successful outcomes...

  • Itil Specialist

    hace 6 días

    Guadalajara, Jalisco, México NTT DATA Services A tiempo completo

    We are currently seeking a Account Service Specialist to join our team in GuadalajaraThe IT Service Manager will need to provide the leadership of the ITIL Service Management capability for Service Design, Introduction and Transition.Champion the ITIL control processes for Problem, Change, Release, Configuration Management, delivering successful outcomes...

  • Itil Specialist

    hace 3 semanas

    Guadalajara, México NTT DATA Services A tiempo completo

    We are currently seeking a Account Service Specialist to join our team in Guadalajara The IT Service Manager will need to provide the leadership of the ITIL Service Management capability for Service Design, Introduction and Transition. Champion the ITIL control processes for Problem, Change, Release, Configuration Management, delivering successful outcomes...

  • Account Service Senior Specialist

    hace 2 meses

    Guadalajara, México NTT DATA A tiempo completo

    We are currently seeking an Account Service Senior Specialist to join our team in Mexico.Oversees, facilitates, and administers ITIL based service support and/or technical account management in the coordination of incident ownership and client account management on a 24x7 basis.

  • Account Service Senior Specialist

    hace 6 días

    Guadalajara, Jalisco, México NTT DATA A tiempo completo

    We are currently seeking an Account Service Senior Specialist to join our team in Mexico.Oversees, facilitates, and administers ITIL based service support and/or technical account management in the coordination of incident ownership and client account management on a 24x7 basis.

  • Account Service Senior Specialist

    hace 2 meses

    Guadalajara, México NTT Data Services A tiempo completo

    We are currently seeking an Account Service Senior Specialist to join our team in Mexico.- Oversees, facilitates, and administers ITIL based service support and/or technical account management in the coordination of incident ownership and client account management on a 24x7 basis. - Responsibilities include the management and oversight of service delivery...

  • Account Service Senior Specialist

    hace 6 días

    Guadalajara, Jalisco, México NTT Data Services A tiempo completo

    We are currently seeking an Account Service Senior Specialist to join our team in Mexico.Oversees, facilitates, and administers ITIL based service support and/or technical account management in the coordination of incident ownership and client account management on a 24x7 basis. Responsibilities include the management and oversight of service delivery...

  • Senior Support Specialist

    hace 6 días

    Guadalajara, Jalisco, México DB Schenker A tiempo completo

    Senior People & Organization Business PartnerAt DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives, and...

  • Senior Support Specialist

    hace 3 semanas

    Guadalajara, México DB Schenker A tiempo completo

    **Senior People & Organization Business Partner** At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives,...

  • Senior Support Specialist

    hace 6 días

    Guadalajara, Jalisco, México dbschenker A tiempo completo

    Your tasks Job Overview At Schenker International de we are looking for a Senior Support Specialist - AWS & Linux to be part of our IT team, for our office in Guadalajara, Mexico.The Senior Support Specialist AWS & Linux within the business unit "Global Infrastructure Services" is responsible for supporting DB Schenker's Cloud environments based on a...

  • Systems Eng. Sr. Specialist Advisor

    hace 6 días

    Guadalajara, Jalisco, México NTT DATA A tiempo completo

    Req ID:230239We are currently seeking a Systems Eng. Sr. Specialist Advisor to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).NTT DATA, Inc. currently seeks a senior system administrator (SYSADMIN)- Full Time:- to join our team in Mexico.Location: RemoteNTT Data Services is looking for an energetic fast learning and self-motivated person that...

  • Account Service Specialist

    hace 2 semanas

    Guadalajara, México Hashmap A tiempo completo

    **Req ID**:246217 We are currently seeking a Account Service Specialist to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX). Responsible to lead and manage day to day major incidents Acts as a point of contact for Service Desk and Resolver Group Analysts to escalate Major Incidents, and engage additional support groups - Assesses the impact and...

  • Security Specialist

    hace 2 meses

    Guadalajara, México VASS MEXICO A tiempo completo

    1. Description of Work/Position: Network Security Engineer Senior IIThis position is to participate as a Senior Firewall Engineer to perform migrations from Cisco Firewalls to Checkpoint Firewalls.Requirements:4. Must Have Skills:• • COMMUNICATION• ACCOUNTABILITY• BACKGROUND EXPERIENCE IN THE FIELD• Firewall/IPS (Check Point + Cisco)• Client &...

  • Security Specialist

    hace 6 días

    Guadalajara, Jalisco, México VASS MEXICO A tiempo completo

    1. Description of Work/Position: Network Security Engineer Senior IIThis position is to participate as a Senior Firewall Engineer to perform migrations from Cisco Firewalls to Checkpoint Firewalls.Requirements:4. Must Have Skills:• • COMMUNICATION• ACCOUNTABILITY• BACKGROUND EXPERIENCE IN THE FIELD• Firewall/IPS (Check Point + Cisco)• Client &...

  • Security Specialist

    hace 3 semanas

    Guadalajara, México VASS MEXICO A tiempo completo

    1. Description of Work/Position: Network Security Engineer Senior IIThis position is to participate as a Senior Firewall Engineer to perform migrations from Cisco Firewalls to Checkpoint Firewalls.Requirements:4. Must Have Skills:• • COMMUNICATION• ACCOUNTABILITY• BACKGROUND EXPERIENCE IN THE FIELD• Firewall/IPS (Check Point + Cisco)• Client &...

  • Senior Support Specialist

    hace 2 meses

    Guadalajara, México dbschenker A tiempo completo

    Your tasks Job Overview At Schenker International de we are looking for a Senior Support Specialist - AWS & Linux to be part of our IT team, for our office in Guadalajara, Mexico.The Senior Support Specialist AWS & Linux within the business unit "Global Infrastructure Services" is responsible for supporting DB Schenker's Cloud environments based on...

  • Service Desk Specialist

    hace 2 meses

    Guadalajara, México EPAM Systems A tiempo completo

    We value individuality and we are highly interested in motivated people with desire to grow as we do not believe in micro-management. We look and strive for excellence and we are interested in individuals who want to grow, develop, innovate and learn. Our offices in MX are growing and we are looking for: SERVICE DESK SPECIALIST OPPORTUNITY IN GUADALAJARA,...

  • Senior Support Specialist AWS and LINUX

    hace 2 meses

    Guadalajara, México CodersLink Talent A tiempo completo

    We are looking for a Senior Support Specialist – AWS & Linux to be part of our client's team, in Guadalajara, Mexico.Some of the main responsibilities are to:Operates and maintains cloud-based infrastructure components (with focus on VM Instance based Linux Servers, Container Environments and other AWS based PaaS services). Implements and Conducts...

  • Senior Support Specialist AWS and LINUX

    hace 3 semanas

    Guadalajara, México CodersLink Talent A tiempo completo

    We are looking for a Senior Support Specialist – AWS & Linux to be part of our client's team, in Guadalajara, Mexico.Some of the main responsibilities are to:Operates and maintains cloud-based infrastructure components (with focus on VM Instance based Linux Servers, Container Environments and other AWS based PaaS services). Implements and Conducts...

  • Senior Support Specialist AWS and LINUX

    hace 2 meses

    Guadalajara, Jalisco, México CodersLink Talent A tiempo completo

    We are looking for a Senior Support Specialist – AWS & Linux to be part of our client's team, in Guadalajara, Mexico.Some of the main responsibilities are to:Operates and maintains cloud-based infrastructure components (with focus on VM Instance based Linux Servers, Container Environments and other AWS based PaaS services). Implements and Conducts...