Support Ops Specialist

hace 1 mes


Edo de México Onyx CenterSource A tiempo completo

**Primary Responsibilities**:
1. Perform all account maintenance functions accurately and double check completed work for accuracy.
2. Handle all manual tasks related to Operations on their respective tools and deliver according to set timelines /KPIs.
3. Generate and deliver client reports based on defined needs and schedules.
4. Improve the quality of the data base (legal details, banking information, etc.).
6. Liaise with internal departments for resolving service problems, proactively identifying possibilities for automation and efficiencies.
7. Perform all accounting tasks such as, but not limited to matching payments from hotels, from Onyx, ensuring funds are matched before monthly/weekly payments to clients.
8. Alerting and escalating on irregularities in any area of production.
9. Proactively identify activities to improve performance of clients.
10. Provide quality deliverables.
11. Provide accurate status reports for management review.

**Minimum Qualifications**:

- Excellent interpersonal communication skills.
- Must be able to work on multiple projects simultaneously, manage time and prioritize work

accordingly.
- Fluent in both oral and written English. Fluency or working knowledge of other languages.

**Desired Qualifications**:

- Better than average written and spoken communication skills.
- Excellent computer skills in a Microsoft Windows environment.
- Excellent telephone skills.
- A good understanding of the hospitality industry.

**Competencies**:

- Team player
- Results-Oriented
- Enthusiastic and self-motivated
- Strong Relationship Building
- Problem Solving/Analysis
- Customer/Client Focus
- Decision Making
- Project Management
- Communication Proficiency
- Teamwork Orientation
- Pro-active attitude



  • Edo. de México Onyx CenterSource A tiempo completo

    Reports to the Manager of Support Operations. The Support Operations Specialist - Client Support is the primary contact and support for clients in their use of Onyx products. This role has accountability to the Manager of Support Operations and maintains close working relationships with Client Support teams and other Onyx stakeholders. The...


  • Ciudad de México Citi A tiempo completo

    The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4...


  • Ciudad de México Citi A tiempo completo

    The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4...


  • Ciudad de México Citi A tiempo completo

    The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4...


  • Ciudad de México Citi A tiempo completo

    The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5...


  • Ciudad de México Citi A tiempo completo

    The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5...


  • Ciudad de México Citi A tiempo completo

    The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4...


  • Edo. de México Onyx CenterSource A tiempo completo

    **Overview** Onyx CenterSource is the leading global provider of B2B payments and business intelligence solutions to the hospitality industry. Our global team of experts collaborate to solve our clients’ business challenges, enabling our clients to enjoy stronger business relationships with each other by streamlining commission payments, removing friction...


  • Ciudad de México Citi A tiempo completo

    The Ops Support Specialist 3 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 3...


  • Ciudad de México, Ciudad de México CitiGroup A tiempo completo

    The Ops Support Specialist 3 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 3...


  • Ciudad de México Klar A tiempo completo

    **What is Klar doing?**: Klar es una fintech mexicana cuya misión es democratizar y revolucionar la forma en que los servicios financieros se han prestado en México, especialmente porque la mitad de la población no tiene una cuenta bancaria. ¡Hemos atendido a más de 2 millones de usuarios desde nuestro lanzamiento en 2019! Estamos cambiando este...


  • Ciudad de México Citi A tiempo completo

    The Ops Support Specialist 3 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 3...


  • Ciudad de México Citi A tiempo completo

    The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4...


  • Ciudad de México Citi A tiempo completo

    The Ops Support Associate 2 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Associate 2 serves...


  • Ciudad de México Citi A tiempo completo

    The Ops Support Associate 2 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Associate 2 serves...


  • Ciudad de México Solera A tiempo completo

    Who We Are - The Role The Team Lead Technical Support Specialist provides technical assistance to internal and external customers. This High-level specialist should receive very little instructions on routine work; exercises prudent judgment within the defined processes and practices of the department in troubleshooting and developing solutions to a variety...


  • México ABB A tiempo completo

    **Customer Support Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Analyst, TBS Support Ops

    hace 2 semanas


    Ciudad de México Dew Software Inc A tiempo completo

    Dew Software is currently seeking a self-motivated and detail-oriented Analyst to join our TBS Support Ops team. As a leading player in the Digital Transformation space, we take pride in our commitment to excellence and customer satisfaction. Operating globally with a presence in 9 countries, our organization emphasizes robust processes, stringent quality...

  • Ops Support Associate

    hace 5 días


    Ciudad de México, Ciudad de México CitiGroup A tiempo completo

    The Ops Support Associate 2 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Associate 2...


  • Ciudad de México TLNT A tiempo completo

    Customer Support Specialist (E-commerce) How would you rate your overall English proficiency? ✱ What are your salary expectations for this role? (USD Monthly) ✱ Which tools and software do you possess experience with that would be relevant for this role? ✱ Please provide a brief summary of your professional experience at least in four bullet points ...