Project Specialist

**About the Role**

As the Merchant Growth Project Specialist, your role is pivotal in ensuring an exceptional experience for our Merchant Partners, from onboarding to success on Uber Eats. You'll work on optimizing operations, employing data-driven strategies for third-party management, and collaborating with various teams to enhance the sales process. You'll be the primary liaison with BPOs, shaping sales processes, finding opportunities for improvement, and contributing to strategic decision-making. Your expertise in sales management will be critical in achieving targets, providing coaching, and ensuring process adherence. Your daily tasks will include process analysis, product standardization, and effective communication with both internal and external partners.

**What You'll Do**
- Deep dive on process and sales skills/training to ensure the sales team has all the expertise required to work at maximum efficiency
- Implement best-in-class strategy for sales success
- Work with Project Managers and business partners to understand the "Why?" in addition to the "What?" behind Uber's biggest acquisition challenges
- Process mapping and standardization for a better and unified sales experience across our LATAM team
- Support in the coordination of operations (BPO) across LATAM having clear communication and alignment to increase efficiency and results.
- Identify operational opportunities, provide and implement solutions with key partners in a cross-functional effort.
- Coordinate efforts to implement upcoming changes and new products.
- Build and maintain communication with partners across LATAM on metrics of the operation, action plans and business strategies.
- Coordinate with other members of the Global Community Operations Team to measure the impact and efficiency of new products and business processes.
- Develop analytical frameworks to support the company with new markets and products
- Build, maintain, and communicate detailed reporting models to track and communicate performance metrics as they relate to your line of business

**Basic Qualifications**
- 2+ year of work experience in project management, or business development
- Strong Excel/data management and presentation skills
- Strong written and verbal communication skills in English
- Excellent organizational skills - You optimally prioritize work to target the highest-impact issues first
- Problem solving mentality - the ability to self-serve, investigate, and get the data we require will make you much more effective in this role. Self-starter attitude is a must
- Analytical approach - You are able to diagnose problems to identify root cause issues
- Comfortable with managin BPO operations
- Hands-on approach: F ocused on preparing the materials which will enable the BPO success

**Preferred Qualifications**
- Experience in working with inside sales
- Salesforce proficiency
- SQL proficiency
- Experience managing large operations
- Speaks Portuguese
- High growth, technology, strategy consulting, project management certification