Professional Services Director

hace 2 semanas

Monterrey, México Epicor A tiempo completo

**General information**:

- Office (s)- Monterrey, MEX- Date Published- Wednesday, April 17, 2024- Country- Mexico- Job ID- 24018- Function- Professional Services- Recruiter- GarciaJr., Martin Roberto**Description & Requirements**:
The Job

The Dir, Professional Services serves as a strategic partner to the senior management team contributing thought leadership and innovation to their area of the consulting practice. The key responsibilities are to establish goals and objectives for the consulting team, ensure successful delivery of services and achieve financial targets.

What you will be doing
- Oversee the planning and execution of consulting engagements including resource planning, crosscompany visibility, new services development and client relationship management.
- Develops the vision, strategy and execution of Epicor’s professional services business.
- Communicate internal expectations on key business metrics such as utilization, revenue generation, responsiveness and communication to clients, client satisfaction (Net Promoter Score), and employee education
- Acts as high-level client escalation contact for professional services and implementation issues. Direct and mentor teams in successful delivery of on-time and on-budget projects.
- Coach team on methods of staffing and project delivery to accelerate backlog consumption and increase revenue, while maintaining a focus on customer satisfaction and success.
- Provides executive focus and responsibility for all customer projects and services sales pursuits.
- Answer sales and consulting questions for new customer discoveries. Participates in high level status meetings at customer (i.e. Stage Reviews, Kickoffs).
- Participate in and lead pre-sales presentations, services planning, proposal response, proposal preparation and work planning development.
- Identify new service opportunities in the region and develop marketing plans to implement those services.

What you will likely bring
- Ability to present in sales meetings, face to face, or remotely
- Effectively communicate with customers, field consultants, executives, and co-workers
- Strong organizational, project management and time management skills
- Analyze customer problems and make recommendations for improvement
- May work at client site from time to time
- Ability to travel up to 50%

What will set you apart
- 11+ years progressive experience and demonstrated success/knowledge
- 6+ years managing and developing multi-discipline teams, preferably with international reach across multiple service types
- 5+ years of product support or consulting experience preferred
- Ongoing technical certifications to keep up with industry
- Bachelor’s degree (or equivalent experience) Master’s degree preferred

**The Professional Services Team**
- Professional Services play an instrumental role in the growth of Epicor. You will be working with our customers to implement our products and ensure that we continuously provide an exceptional customer experience. Almost every position is customer-facing—therefore, it’s important to have energy, drive, and determination to ensure Epicor gives the best possible experience to all clients. This passion will contribute to the success of your career and the company. If you are looking for a global, innovative company with strong roots and exciting growth, Epicor is ready to hear from you**About Epicor**

At Epicor we know that success comes from working together. Everyone has a role to play, and it’s the essential partnerships across our company that are crucial to our customers’ success and our growth as a business.

We’re truly a team. Working in close partnership, we bring wide-ranging talents together in powerful collaborations. We think innovatively, share our knowledge generously, and constantly learn from our colleagues. We’re proud of the success we achieve every day, but we never stop challenging ourselves and encouraging each other. Together, we go further and imagine an even brighter future.

Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

**Equal Opportunities and Accommodations Statement**

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role
- but your experience doesn’t match every qualification of the job description, that’s okay

We are an equal-opportunity employer.
- #LI-MG1 #LI-HYBRID

  • Professional Services Director

    hace 2 semanas

    Monterrey, México grow.com A tiempo completo

    General information**Office (s)** Monterrey, MEX **Date Published** Wednesday, April 17, 2024 **Country** Mexico **Job ID** 24018 **Function** Professional Services **Recruiter** GarciaJr., Martin Roberto - Description & RequirementsThe Job The Dir, Professional Services serves as a strategic partner to the senior management team contributing...

  • Professional Services Manager

    hace 3 semanas

    Monterrey, México Epicor A tiempo completo

    **General information**: - Office (s)- Monterrey, MEX- Date Published- Monday, May 6, 2024- Country- Mexico- Job ID- 24134- Function- Professional Services- Recruiter- GarciaJr., Martin Roberto**Description & Requirements**: **The job** The Sr Mgr, Professional Services establishes the direction for their area of the consulting practice. The key...

  • Professional Services Manager

    hace 3 semanas

    Monterrey, México grow.com A tiempo completo

    General information**Office (s)** Monterrey, MEX **Date Published** Monday, May 6, 2024 **Country** Mexico **Job ID** 24134 **Function** Professional Services **Recruiter** GarciaJr., Martin Roberto - Description & Requirements**The job** The Sr Mgr, Professional Services establishes the direction for their area of the consulting practice. The...

  • Professional Services Manager

    hace 5 días

    Monterrey, Nuevo León, México Epicor Software Deutschland Gmbh A tiempo completo

    The Sr Mgr, Professional Services establishes the direction for their area of the consulting practice. The key responsibilities are to manage the consulting team, ensure successful delivery of services and achieve financial targets. What you will be doing: Plan and direct the work of the consulting teams.Ensures best practices are applied in shaping the...

  • Software Services Director

    hace 5 días

    Monterrey, Nuevo León, México Definity First A tiempo completo

    We seek a highly skilledDirector of Services Operationsto join our dynamic team. As aremote positionbased inMonterrey, MéxicoResponsibilities:Responsible for the success of the service operation, including customer satisfaction, service excellence, and operational efficiency.Ensure alignment with client objectives and expectations to guarantee successful...

  • Professional Services Manager

    hace 4 semanas

    Monterrey, México Epicor A tiempo completo

    The job The Sr Mgr, Professional Services establishes the direction for their area of the consulting practice. The key responsibilities are to manage the consulting team, ensure successful delivery of services and achieve financial targets. What you will be doing: Plan and direct the work of the consulting teams. Ensures best practices are applied...

  • Professional Services Manager

    hace 3 semanas

    Monterrey, México Epicor A tiempo completo

    The job The Sr Mgr, Professional Services establishes the direction for their area of the consulting practice. The key responsibilities are to manage the consulting team, ensure successful delivery of services and achieve financial targets. What you will be doing: Plan and direct the work of the consulting teams. Ensures best practices are applied...

  • Professional Services Manager

    hace 5 días

    Monterrey, Nuevo León, México grow A tiempo completo

    General informationOffice (s)Monterrey, MEXDate PublishedMonday, May 6, 2024CountryMexicoJob ID24134FunctionProfessional ServicesRecruiterGarciaJr., Martin Roberto Description & RequirementsThe jobThe Sr Mgr, Professional Services establishes the direction for their area of the consulting practice. The key responsibilities are to manage the consulting team,...

  • Professional Services Consultant

    hace 7 días

    Monterrey, México Epicor A tiempo completo

    **General information**: - Office (s)- Monterrey, MEX, Remote, Mexico- Date Published- Tuesday, February 27, 2024- Country- Mexico- Job ID- 23805- Function- Professional Services- Recruiter- Garcia, Elizabeth**Description & Requirements**: **The Job**: - The Professional Services Consultant participates in consulting engagements and assumes responsibility...

  • Professional Services Consultant

    hace 7 días

    Monterrey, México grow.com A tiempo completo

    General information**Office (s)** Monterrey, MEX, Remote, Mexico **Date Published** Tuesday, February 27, 2024 **Country** Mexico **Job ID** 23805 **Function** Professional Services **Recruiter** Garcia, Elizabeth - Description & Requirements**The Job**: The Professional Services Consultant participates in consulting engagements and assumes...

  • Software Services Director

    hace 5 días

    Monterrey, Nuevo León, México Definity First A tiempo completo

    We seek a highly skilledDirector of Services Operationsto join our dynamic team.As aremote positionbased inMonterrey, México Responsibilities: Responsible for the success of the service operation, including customer satisfaction, service excellence, and operational efficiency.Ensure alignment with client objectives and expectations to guarantee successful...

  • Data Specialist, Professional Services

    hace 5 días

    Monterrey, Nuevo León, México Trax A tiempo completo

    Data Specialist - Professional ServicesCity: Mexico CityAbout Trax: Trax retail platform allows customers to understand what is happening on shelf, in every store, all the time so they can focus on what they do best – delighting shoppers. Many of the world's top CPG companies and retailers use Trax's dynamic merchandising, in-store execution, shopper...

  • Professional Services Consultant

    hace 2 meses

    Monterrey, México grow.com A tiempo completo

    **General information**: - Office (s)- Monterrey, MEX- Date Published- Thursday, February 9, 2023- Country- Mexico- Job ID- 22122- Function- Professional Services**Description & Requirements**: The Job: The Professional Services Consultant participates in EDI consulting engagements and assumes responsibility for performing EDI implementation tasks and...

  • Professional Services Consultant

    hace 5 días

    Monterrey, Nuevo León, México Epicor Software Deutschland Gmbh A tiempo completo

    The Professional Services Consultant participates in consulting engagements and assumes responsibility for performing implementation tasks and producing quality deliverables. Assists aligned Project Manager with organizing and controlling tasks within the work plan. What you will be doing: Interact with members of cross-functional teams. Identify issues and...

  • Professional Services Sales Architect

    hace 5 días

    Monterrey, México grow.com A tiempo completo

    General information**Office (s)** Monterrey, MEX, Remote, Mexico **Date Published** Wednesday, February 28, 2024 **Country** Mexico **Job ID** 23735 **Function** Professional Services **Recruiter** Garcia, Elizabeth - Description & Requirements**The Job**: The Professional Services Sales Architect is a customer facing role which provides in-depth...

  • Professional Services Sales Architect

    hace 5 días

    Monterrey, México Epicor A tiempo completo

    **General information**: - Office (s)- Monterrey, MEX, Remote, Mexico- Date Published- Wednesday, February 28, 2024- Country- Mexico- Job ID- 23735- Function- Professional Services- Recruiter- Garcia, Elizabeth**Description & Requirements**: **The Job**: - The Professional Services Sales Architect is a customer facing role which provides in-depth technical...

  • Professional Services Consultant, Associate

    hace 3 semanas

    Monterrey, México grow.com A tiempo completo

    **General information**: - Office (s)- Monterrey, MEX, Remote, Mexico- Date Published- Thursday, January 12, 2023- Country- Mexico- Job ID- 21948- Function- Professional Services**Description & Requirements**: **Professional Services Consultant, Associate** **The Job**: The Professional Servcies Consultant, Associate assists Project Managers and Lead...

  • Professional Services Manufacturing Consultant

    hace 1 semana

    Monterrey, México grow.com A tiempo completo

    General information**Office (s)** Monterrey, MEX, Remote, Mexico **Date Published** Monday, March 25, 2024 **Country** Mexico **Job ID** 23995 **Function** Professional Services **Recruiter** Garcia, Elizabeth - Description & Requirements**The Job**: The Professional Services Consultant participates in consulting engagements and assumes...

  • Professional Services Manufacturing Consultant

    hace 7 días

    Monterrey, México Epicor A tiempo completo

    **General information**: - Office (s)- Monterrey, MEX, Remote, Mexico- Date Published- Monday, March 25, 2024- Country- Mexico- Job ID- 23995- Function- Professional Services- Recruiter- Garcia, Elizabeth**Description & Requirements**: **The Job**: - The Professional Services Consultant participates in consulting engagements and assumes responsibility for...

  • Professional Services Consultant, Associate

    hace 5 días

    Monterrey, Nuevo León, México Epicor A tiempo completo

    General information: Office (s) Monterrey, MEX, Remote, Mexico Date Published Thursday, January 12, 2023 Country Mexico Job ID Function Professional ServicesDescription & Requirements:Professional Services Consultant, AssociateThe Job:The Professional Servcies Consultant, Associate assists Project Managers and Lead Consultants with task completion within the...