
Operadores en El Network Operation Cente
hace 4 semanas
**Descripción del Puesto**:
El Operador en el NOC es responsable de monitorear la infraestructura de red, identificar y resolver problemas de primer nível, y asegurar el funcionamiento continuo de los sistemas de red.
**Responsabilidades Principales**:
Monitorear la red y los sistemas utilizando herramientas específicas. Detectar y reportar incidencias de red en tiempo real. Escalar problemas complejos al Supervisor o al equipo de soporte de nível superior. Documentar incidentes y acciones tomadas en el sistema de gestión de tickets. Realizar tareas de mantenimiento básico siguiendo procedimientos establecidos.
**Habilidades y Competencias**:
Conocimientos básicos de redes y protocolos de comunicación (TCP/IP, DNS, DHCP). Obligatorio Experiência con herramientas de monitoreo de red ( SolarWinds). Deseable Experiência con herramientas de Tickets (Remedy, Helix). Deseable Fuertes habilidades de resolución de problemas y atención al detalle. Buenas habilidades de comunicación verbal y escrita. Capacidad para trabajar en un entorno de alta presión y turnos rotativos.
Disponibilidad para trabajar en turnos rotativos, incluyendo noches, fines de semana y días festivos.
Tipo de puesto: Tiempo completo
Sueldo: $10,000.00 - $12,000.00 al mes
Tipo de jornada:
- De guardia
- Fines de semana
- Incluye fines de semana
- Nocturno
- Todos los fines de semana
- Turno de 8 horas
- Turno matutino
- Turno vespertino
Lugar de trabajo: Empleo presencial
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