Network Operations Level 1 Network

hace 2 meses


Colonia Lomas de Chapultepec, México ENGIE A tiempo completo

**_Energy at the service of Mexico._**
- ENGIE is a global energy player, resolutely committed to the energy transition and expert in 3 businesses: electricity, natural gas and energy services. ENGIE employs 155,000 people in more than 70 countries and achieved a turnover of around €70 billion in 2015._
- Created in July 2014 and empowered with administrative authority, Global Business Support (GBS) now has employees across multiple countries and entities. Global Business Support is made up Finance - Procurement - Consulting - Real Estate, Human Resources, IT and Legal._
- Being the reference operator for ENGIE's support functions and the trusted partner of the Group's operating entities, that is the ambition of GLOBAL BUSINESS SUPPORT in its great development._

**PURPOSE OF THE POSITION**

Within the Network & Cybersecurity Services (NCS) division of GBS IT, the Network And Connectivity (NAC) department is composed of the SDM Team, the Expertise Team and the Network Operation Center (NOC) team.

The NOC serves as the operational hub for our Network and Security infrastructures. Our mission is to ensure performance and security across all network and security infrastructures, whether they are in data centers, the cloud, or remote sites (examples: ‘Highway to Cloud’ interconnection infrastructures in AWS/Azure, Cloud Proxy and VPN services with ‘Zscaler,’ Software-Defined WAN, LAN, and Wi-Fi services, etc.).

The NOC, consisting of over 40 professionals, is structured into two distinct yet complementary teams:

- NOC Back Office: This team of technical experts focuses on the day-to-day operation of services.
- NOC Front Office: This team provides crucial support to the Back Office, focusing on industrialization, process management, and operational oversight of infrastructure and managed services

Within NOC Back office team, the Level 1 is between the transverse supervision/monitoring team (called GCC1) and NOC Level 2 and Level 3 engineers. The Level 1 technicians are in charge of the first actions of incidents resolution and of basic changes implementation. They are reporting to the NOC coordinators.

The NOC Level 1 will be hosted within GBS IT in Mexico. Its missions will primarily be ‘global’ for the ENGIE group, but employees will also be involved in supporting ‘local’ operations at GBS IT Mexico.

Network Technician with a at least a first professional experience in network operations, familiar with monitoring tools and ticketing systems (ITSM).

**RESPONSABILITIES AND JOB FUNCTIONS**
- Improve quality of information required in incident tickets : needed information, check priority level (impact and urgency), check the impacted service/customer and work with the monitoring team to improve quality of the data in incident tickets
- Link multiple incident together when a common root cause can be identified
- Perform the first technical analysis of devices’ status
- Permanently check the monitoring tool to ensure that every critical alarm is linked to an active incident ticket
- Handle major & minor alerts (critical alerts should already be handled by monitoring team)
- Create new incident ticket when necessary (detection or customer’s direct request)
- Escalate towards Level 2 or Level 3 of the NOC when necessary
- Manage “maintenance status” is our monitoring tool during changes’ implementation
- Work with the network tooling team to improve monitoring quality
- Implement basic and simple changes based on a Standard Operation Procedure (SOP)
- Ensure day to day communication between NOC team and “Local” IT teams of ENGIE entities
- The Network Technician Level 1 **is permanently working in an office** with a large display wall where our monitoring tools are showing the real-time status of the network. For that reason, no work from remote location is allowed.
- Rules are defined to ensure the continuity of the activity of Level 1 and ensure a minimum presence during the lunch break and holidays.

**EDUCATIONAL BACKGROUND**
- **Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.**:

- **Advanced English**

**Technical Skills**
- Basic knowledge of networks’ fundamentals (IP addressing, routing, difference between network devices)
- Monitoring tool usage (Spectrum, Cacti, Syslog )
- Cisco LAN, Wifi, basic operations
- Fortinet, basic operations
- Ticketing Systems (Service Now )
- DNS, DHCP basic operations
- ITIL standards

**Soft Skills**
- Reactive and involved
- Work in a team
- Able to report and inform the management
- Involved in personal development, motivated to learn and progress
- Communication
- Problem-Solving
- Customer Focus
- Adaptability
- At ENGIE we pursue your feeling free to be what you are. We are commited to equality for opportunities and we value the diversity in each person. When we choose our talent, we focus on the skills and the career path. We do not discriminate based on person's r



  • Ciudad de México, Ciudad de México Sabis Network A tiempo completo

    Job Title: Sabis Network Physical Education Instructor PositionWe are seeking an experienced and qualified Physical Education Teacher to join our team at the Sabis Network. This is a unique opportunity to work in a dynamic and fast-paced environment where you will have the chance to inspire and educate students.About Us:The Sabis Network is a global...


  • Ciudad de México, Ciudad de México Nuvit Service A tiempo completo

    Job Title: Network Operations SpecialistAt Nuvit Service, we are seeking a highly skilled Network Operations Specialist to join our team. As a key member of our network operations team, you will be responsible for overseeing incident response, outage mitigation, and supporting network operational health improvements.Key Responsibilities:Support...

  • Senior Network Manager

    hace 4 semanas


    distrito federal (lomas de chapultepec), México Black Box A tiempo completo

    Job Title: Senior Network AdministratorAbout the Role:At Black Box, we are seeking a highly skilled Senior Network Administrator to join our team. As a Senior Network Administrator, you will be responsible for the overall support and operation of network environments across technologies in Mexico.Key Responsibilities:Incident and problem management, working...


  • Ciudad de México, Ciudad de México Michael Page A tiempo completo

    Job SummaryWe are seeking a skilled Network Operations Specialist to join our team at Michael Page. As a key member of our operations team, you will be responsible for handling routine network tasks for customers, including patch upgrades, issue resolution, and risk management.About the RoleIn this role, you will ensure that all tasks are tracked and...


  • Ciudad de México, CDMX Aveva A tiempo completo

    AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals and minerals - safely, efficiently and more sustainably. We’re the first software business in the world to have our sustainability targets validated by the SBTi, and...


  • Ciudad de México, Ciudad de México Michael Page A tiempo completo

    Michael Page is seeking a seasoned Senior Network Operations Expert to join our team. About the RoleWe are looking for an experienced professional who can handle routine network tasks for customers, including patch upgrades, issue resolution, and risk management. This involves ensuring all tasks are tracked and completed efficiently.About YouTo be successful...


  • Ciudad de México, Ciudad de México Nuvit Service A tiempo completo

    Job Title: Network Operations ManagerAbout Nuvit ServiceNuvit Service is a leading company in the industry, and we are seeking a highly skilled Network Operations Manager to join our team.As a Network Operations Manager, you will be responsible for overseeing incident response, outage mitigation, and supporting network operational health improvements.We are...


  • Ciudad de México, CDMX Infor A tiempo completo

    General information- Country - Mexico - City - Mexico City - Job ID - 40849 - Department - SaaS - Experience Level - ASSOCIATE - Employment Status - FULL_TIME - Workplace Type - Hybrid - Description & RequirementsAs a Network Administrator at Infor you’ll be responsible for network infrastructure operations, supporting the Data Center networks consisting...


  • Ciudad de México, Ciudad de México Michael Page A tiempo completo

    Job Title: Core Network SpecialistAs a Core Network Specialist at Michael Page, you will be responsible for delivering high-quality technical support to customers. Your primary focus will be on ensuring the stability and performance of our core network infrastructure. This includes managing network changes, performing routine operations on core network...

  • Network Administrator

    hace 3 meses


    Ciudad de México, CDMX Black Box A tiempo completo

    **English is a must** **Location: Lomas de Chapultepec and Polanco, CDMX México** **Responsibilities**: - Incident and problem management, works cross-functionally to solve problems and implement changes. - Work closely with other enterprise teams on the implementation of network changes, adhering to the enterprise Change Management standards. -...

  • Network Analyst

    hace 6 meses


    Ciudad de México Global Payment Holding Company A tiempo completo

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing...


  • Ciudad de México, Ciudad de México Nuvit Service A tiempo completo

    **Job Overview**Nuvit Service is a leading provider of innovative solutions, and we're seeking an experienced Network Operations Specialist to join our team.**Salary:** $80,000 - $110,000 per year, depending on experience**About the Role**We're looking for a highly motivated individual with 4-5 years of hands-on IT experience in a technical/helpdesk role....

  • Network Engineer

    hace 6 meses


    Ciudad de México Ericsson A tiempo completo

    **You'll love this role!**: We are now looking for a Network Engineer that will be responsible for performing design optimization and audit of a network to meet customer requirements. The position is applicable for design & optimization of RAN (3G, 4G and 5G). You'll be engaged in the whole process from pre-sales establishment and service delivery until...


  • Ciudad de México, CDMX Johnson Controls International A tiempo completo

    **What you will do**: Hosted in Mexico, the Global Cyber Security Network Engineer is a position, part of a global team, reporting into the Global Cyber Security Engineering Manager with responsibility of assisting in development of network cyber security standards and governance of network implementations by JCI’s Network team **How you will do it**: The...

  • Network Architect

    hace 4 semanas


    Ciudad de México, Ciudad de México International Paper A tiempo completo

    **Job Overview**:As a Network Architect at International Paper, you will play a critical role in designing, implementing, and supporting our WAN, data center, and cloud infrastructures. Your expertise will enable us to maintain high service levels and ensure the reliability of our global network.**Responsibilities**:Collaborate with the architecture team to...


  • Ciudad de México, CDMX Megaport A tiempo completo

    **About Megaport** Megaport has transformed the way IT gets connected. We're global leaders in Network as a Service (NaaS), changing the way businesses reach the cloud. We're also a leading partner to Amazon, Microsoft, Google, IBM, Oracle, NYSE, and many other leading technology companies. Megaport is a publicly traded company on the Australian Stock...

  • Education Specialist

    hace 4 semanas


    Ciudad de México, Ciudad de México Sabis Network A tiempo completo

    About Sabis NetworkAt Sabis Network, we are a global education network that has an active presence in 21 countries on five continents. We educate students in both the private and public sectors, utilizing our proven, proprietary SABIS Educational System, which has been developed and refined for over 135 years.

  • Network Engineer

    hace 6 meses


    Ciudad de México Flō Networks A tiempo completo

    Flō Networks is a leading provider of telecommunications services between the US and Mexico. We provide connectivity and managed services to Fortune 1000 companies, telecommunications, and cable companies over a fiber optic network that spans over 35,000 miles between both countries. We have an immediate need for an experienced **Network Engineer **for our...


  • Ciudad de México, Ciudad de México Michael Page A tiempo completo

    Network Infrastructure EngineerAt Michael Page, we are seeking a skilled Network Infrastructure Engineer to join our team. As a Network Infrastructure Engineer, you will be responsible for handling routine network tasks for customers, including patch upgrades, issue resolution, and risk management. You will ensure all tasks are tracked and completed, and...


  • Ciudad de México, Ciudad de México ZMEX Zillow Mexico, S. de R.L. de C.V. A tiempo completo

    About the RoleZMEX Zillow Mexico, S. de R.L. de C.V. is seeking an experienced Network Infrastructure Automation Specialist to join our team in Mexico City, Mexico. This role offers a competitive salary of $150,000 USD per year, plus benefits and equity awards based on performance and location. About the Job DescriptionThis is a senior-level position that...