IT Service Coordinator
hace 3 semanas
Descripción y detalle de las actividades
KMicro Tech Inc has a permanent vacancy for an IT Service Coordinator based remotely supporting our IT Managed Services clients in North America. The Service Coordinator participates in KMicro’s incident management and resolution processes, schedules, and assigns resources to deliver all client services, whether they are remote or onsite support or services conducted at the provider's location or elsewhere, such as a datacenter. The service dispatcher is also included in KMicro’s escalation process and being alerted by their ticketing solution, should service requests risk missing SLA. Service dispatchers utilize KMicro’s chosen software management tools, processes, and procedures to manage dispatch functions during technical service delivery Education and Experience: - Matriculation (compulsory) - Minimum 2 years' experience in IT Service / Dispatching sector essential - Excellent communication skills - both verbal and written - Ability to collaborate with internal stakeholders and external clients. - Experience with Help Desk, Network Operation Center, etc. - MCSE or equivalent diploma (Advantage) MCP (advantageous) - ITIL, A+ and N+ (Advantageous)
Experiência y requisitos
- Manage Scheduling of all Technical Resources Coordinate and manage scheduling of all technical resources, including service desk, NOC and onsite or field service personnel. Ensure that all technical resources are effectively utilised. Manage workload among service delivery technical staff to ensure SLA Fulfil Single Point of Contact (SPOC) role for all service delivery technical staff Manage and maintain consistent, regular communications with service delivery technical staff Set and re-set onsite client expectations regarding onsite and field-dispatched resource arrival time based on ongoing status updates
Organización
Kmicro
Giro
Informatica
Actividad principal
Seguridad informatica
Número de empleados
100
**Área** Informática/Sistemas/TI/Programación/Software
**Contrato** Permanente
**Turno** Diurno
**Jornada** Tiempo Completo
**Estudios** Carrera Profesional
**Inglés **Hablado: 90%, Escrito: 90%
**Sexo** Indistinto
-
IT Service Coordinator
hace 4 semanas
Tijuana, México Emprego MX A tiempo completoDescripción y detalle de las actividades KMicro Tech Inc has a permanent vacancy for an IT Service Coordinator based remotely supporting our IT Managed Services clients in North America. The Service Coordinator participates in KMicro’s incident management and resolution processes, schedules, and assigns resources to deliver all client services, whether...
-
Executive Admin/service Coordinator
hace 5 días
Tijuana, México ITCM A tiempo completo**Job Title**: Service Coordinator **Reports to**: Service Desk Manager **Department**: Service Desk The Service Coordinator is responsible for direct communication with clients; therefore, excellent customer service skills is a must. They are the liaison between client and technician. They are tasked with answering all client calls, ticket creation,...
-
Jr. IT Service Desk Agent
hace 1 semana
Tijuana, México Infineon A tiempo completoImagine working for a company that welcomes you in, inspires you to bring your best self to every opportunity, and encourages you to grow and develop your career. We are looking for a customer service-oriented IT Specialist to join our team and provide global support. The goal is to make sure we maintain the customer value to the standards set forth by the...
-
Customer Service Coordinator
hace 5 días
Tijuana, México Emprego MX A tiempo completoDescripción y detalle de las actividades - Supervise the resolution of customer complaints. - Implementation and communication of policies and processes related to customer service. - Coordination and implementation of projects and initiatives related to Customer Service. - Implement strategies to improve quality, productivity, and service performance. -...
-
Tijuana - Sr. IT Service Delivery Tech
hace 4 semanas
Tijuana, B.C., México Tiger Text A tiempo completoBy living according to a common set of values, we create a culture that unifies, embraces the uniqueness we all bring to the company, and positions Integer for long-term success. At Integer, our values are embedded in everything we do. Customer We focus on our customers’ success We create better solutions We create success together Inclusion We...
-
IT Operations Technologies
hace 3 semanas
Tijuana, México SmallWorld FS A tiempo completoHere at** SmallWorld Financial Services**, we know how important it is to be able to support friends and family from abroad. Put simply, we believe that the more people we can help transfer money to overseas family, friends and businesses, the smaller the world becomes. Our employees are as diverse as our customer base and we value the sharing of skillsets...
-
IT Manager
hace 1 semana
Tijuana, México Emprego MX A tiempo completoDescripción y detalle de las actividades In the support of harmonizing and standardizing EssilorLuxottica support organization for the Nearshore labs and reporting to the Global NS support Manager, the NS Support Manager - Site manager will be responsible for managing and overseeing all the support activities of the NS lab. He/She will be responsible to...
-
Uat Coordinator
hace 4 semanas
Tijuana, México Integon Service Co. A tiempo completoJob Summary: Key Responsibilities: - Providing regular updates to manager(s) and stakeholders on project status, issues, concerns, and successes - Identifying and resolving customer issues, seeking direction when needed - Responsible for identifying, routing, and/or managing customer inquiries to the appropriate area within the company - Coordinating...
-
Atsv IT Compliance Sr. Cons Ii
hace 4 semanas
Tijuana, México Integon Service Co. A tiempo completoOUR COMPANY: Integon Service Co. supports its insurance company affiliates, which offer property and casualty insurance products, including personal auto, homeowners, RV, motorcycle, small business auto insurance and more. With our Mexico headquarters located in Tijuana, Baja California, at Integon, with over 1000 employees, we continue to grow our...
-
Tijuana - Sr. IT Service Delivery Tech
hace 4 semanas
Tijuana, México Integer Holdings Corporation A tiempo completoBy living according to a common set of values, we create a culture that unifies, embraces the uniqueness we all bring to the company, and positions Integer for long-term success. At Integer, our values are embedded in everything we do. Customer We focus on our customers’ success Innovation We create better solutions Collaboration We create...
-
Inventory Logistics Coordinator
hace 4 semanas
Tijuana, México Cápita Works - Virtual Assistants in Mexico A tiempo completoAt **Capita Works, **we strive to find the best talent in Mexico to work remotely for small and medium-sized companies in the US. We are looking for a top-star **Inventory Logistics Coordinator** to work as an essential part of one of our client’s biofuels trading department. As an **Inventory Logistics Coordinator **some of your **key responsibilities**...
-
IT Production Support Supervisor
hace 4 semanas
Tijuana, México Emprego MX A tiempo completoDescripción y detalle de las actividades - Ensure that all IT policies and procedures are followed by end users and IT staff -Hire, manage, mentor, and develop local IT staff including performance management, coaching and providing ongoing feedback -Ensure that IT staff has necessary capacity, skills, and efficiency, to meet company goals -Keep close...
-
IT Engineer
hace 5 días
Tijuana, México North American Production Sharing de México A tiempo completo**Vacante para la empresa North American Production Sharing de México en Tijuana, Baja California**: **Primary Responsibilities include the following, other duties may be assigned**: - Install and troubleshoot issues with Desktop and Laptop Computers - Troubleshoot and resolve issues on Windows 10, Windows 7, Office* - Support and maintain Laser Printers,...
-
IT Administrator
hace 5 días
Tijuana, México North American Production Sharing de México A tiempo completo**Vacante para la empresa North American Production Sharing de México en Tijuana, Baja California**: **Primary Responsibilities include the following, other duties may be assigned**: - Install and troubleshoot issues with Desktop and Laptop Computers - Troubleshoot and resolve issues on Windows 10, Windows 7, Office* - Support and maintain Laser Printers,...
-
Hybrid - Specialist IT Operational Services
hace 3 semanas
Tijuana, México Infineon Technologies A tiempo completoImagine working for a company that welcomes you in, inspires you to bring your best self to every opportunity, and encourages you to grow and develop your career. We are looking for a customer service-oriented IT Specialist to join our team and provide global support. The goal is to make sure we maintain the customer value to the standards set forth by the...
-
IT Administrator
hace 5 días
Tijuana, México North American Production Sharing de México S.A. de C.V. A tiempo completo**It administrator** **Primary Responsibilities include the following, other duties may be assigned**: - Install and troubleshoot issues with Desktop and Laptop Computers - Troubleshoot and resolve issues on Windows 10, Windows 7, Office* - Support and maintain Laser Printers, Label Printers, and other related equipment on the production shop floor and...
-
HR Coordinator
hace 4 semanas
Tijuana, México Sophilabs A tiempo completo**⭐️ A Typical Day** A **HR Coordinator** supports the operations team with clerical duties. **Responsibilities for this position include, but are not limited to**: - Source new leads (applicants and/or customers) using our sourcing software - Troubleshoot and identify issues as fast as possible and causes of applicant's problems using a variety of...
-
Msp Service Desk Dispatcher
hace 5 días
Tijuana, México ITCM A tiempo completo**Job Title**: Dispatch **Reports to**: Service Desk Manager **Department**: Service Desk The Dispatcher is reasonable for direct communication with clients; therefore, excellent customer service skills is a must. They are the liaison between client and technician. They are tasked with answering all client calls, ticket creation, triaging ticket and...
-
Problem Coordinator
hace 7 días
Tijuana, México Teradata A tiempo completoWhat You'll Do As a Problem Coordinator, you will manage problem cases and tasks targeted to identifying the root cause of failures in in ITIL Service 4 P’s - Product, Process, People and Partners. You will work closely with the Product Support Teams and Critical Support Office Technical Incident Managers to drive thorough post-mortem reviews and capture...
-
Activity Hub Coordinator
hace 4 semanas
Tijuana, México Sophilabs A tiempo completo**⭐️ A Typical Day** A **Activity Hub Coordinator **supports the operations team with clerical duties. **Responsibilities for this position include, but are not limited to**: - Source new leads (applicants and/or customers) using our sourcing software - Troubleshoot and identify issues as fast as possible and causes of applicant's problems using a...