Client Logistics Coordinator

hace 4 semanas

Monterrey, México Redwood Logistics A tiempo completo

**Client Logistics Coordinator**

Reports To**: Client Logistics Manager**

Location**:Monterrey, N.L. **México**

Redwood Logistics is your strategically integrated logistics provider that understands our customers’ unique needs. Throughout our 20-year history, we’ve grown and evolved our range of offerings to create a family of companies that can solve logistics and transportation challenges.

From our diversity of services, data-driven network solutions, and strategically integrated model, we have positioned ourselves as the dominant player in the mid-market space. We are a privately held company, managing significant transportation spend - we are big, but flexible with an entrepreneurial spirit.

For more than 20 years, Redwood Logistics has been helping move businesses forward by connecting our clients to winning strategies. As a next-generation leader in third-party logistics, we live at the intersection of logistics and technology. We focus brilliant minds, technology services, and performance excellence to modernize supply chains.

**Redwood Supply Chain Solutions**, a subsidiary of Redwood Logistics, levels the playing field for our customers through logistics and supply chain solutions that provide a competitive advantage in the market. Our motivated and talented team, proven processes, and sophisticated technology help companies like yours win.

**Redwood Mexico**, a subsidiary, or Redwood Logistics, speaks the cross-border shipping language. With years of industry experience and boots on the ground, Redwood is fully integrated with the carriers, people and processes required to move our customers’ freight.

See for yourself why The Chicago Tribune has named Redwood Logistics a Top Workplace for several years running

**Position Description**:
As a **Client Logistics Coordinator, **you will be responsible for providing excellent customer service while overseeing daily operational functions for Redwood’s customers. You will begin by learning about the transportation industry and the primary planning and coordinating functions for Less than Truckload (LTL), Truckload and Intermodal.

**Responsibilities**:

- Learn and understand the transportation & logistics industry along with the factors that impact the market, our carriers and our customers
- Learn and understand our transportation management system(s) and processes that support our customers
- Provide exceptional customer service to Redwood’s customers in every interaction
- Oversee day-to-day operations for key customer accounts, including data entry, load planning, shipment tracking, and issue management
- Manage existing carrier and customer relationships for respective customers, working in collaboration with Account Management and Freight Audit & Pay teams
- Investigate, provide solutions and resolve customer problems such as order delays, missed pickups, missed deliveries, and damaged freight
- Proactively communicate relevant updates to customers and/or internal teams as needed
- Answer all phone calls in a timely manner
- Learn and understand system tricks and shortcuts to minimize administrative work

**Skills Needed**:

- Ability to think critically and solve problems
- Ability to remain calm under pressure and handle a fast-paced environment
- Effective written and verbal communication skills
- Simultaneous management of multiple tasks
- Ability to manage time effectively
- Thrive in a team environment, collaborating and helping others

**Qualifications**:

- High School diploma required
- Minimum 1 year with customer service experience
- BA/BS degree preferred
- Proven track record of successful problem-solving and critical thinking
- Basic understanding of creating and maintaining reporting, including using Microsoft Office products (Outlook, Excel, Word, and Power Point)
- Excellent attention to detail and ability to multi-task and prioritize
- Demonstrated effectiveness in both written and verbal communication skills
- Strong customer service background and ability to quickly build rapport with customers
- Demonstrates timely and efficient follow through on deliverables
- Enjoy working in a team environment

**Tools You Will Use**:

- Zendesk
- Harvest
- Mercury Gate
- MS Office Word, Excel, and PowerPoint

**Rewards**:
In addition, when you are contracted you will receive:

- Life Insurance policy for you starting 30 days after employment.
- Personal Health Insurance coverage for you - Major Medical
- 30 days “Aguinaldo” Christmas bonus or prorated percentage your first year.
- Vacation time starting at 12 days. Additional days will increase per Mexican Law.
- Premium Vacation 50% vacation days (Prima vacacional).
- You will also receive benefits like Saving Plan (Fondo de Ahorro) and Food Coupons
- (Vales De Despensa) 6% or the Maximum amount by Mexican Law.
- You will be provided a Cell Phone Allowance of $800 pesos per month minus applicable taxes.

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