Client Logistics Coordinator

hace 1 semana

Monterrey, México Redwood Logistics A tiempo completo

**Client Logistics Coordinator**

Reports To**:Client Logistics Manager**

Location**:Monterrey, N.L. **México**

Environment**: Hybrid**

**Work Schedule**:
This position is **full-time** and **onsite Monday through Friday** for an 8-hour shift (6-3, 7-4, or 8-5 local time), but flexibility is available based on coverage.

**Who We Are**:
Recognized by Gartner in their Modern 4PL Market Guide, Redwood Logistics is at the forefront of industry innovation. Our cutting-edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico.

Leveraging a comprehensive range of services, data-centric network solutions, and a seamlessly integrated platform, we have established our prominence as a key player in the mid-market segment within the freight tech industry.

Whether you’re just starting your career or are an established professional looking for your next opportunity, Redwood inspires innovation across teams to provide transformative solutions for our customers.

**Purpose of Your Work**:
As **Client Logistics Coordinator **working within **Managed Services **(one of our entities),** **you will be responsible for providing excellent customer service while overseeing daily operational functions for Redwood’s customers. You will begin by learning about the transportation industry and the primary planning and coordinating functions for Less than Truckload (LTL), Truckload and Intermodal.

**How You Make a Difference Everyday**:

- Learn and understand the transportation & logistics industry along with the factors that impact the market, our carriers, and our customers
- Learn and understand our transportation management system(s) and processes that support our customers
- Provide exceptional customer service to Redwood’s customers in every interaction
- Oversee day-to-day operations for key customer accounts, including data entry, load planning, shipment tracking, and issue management
- Manage existing carrier and customer relationships for respective customers, working in collaboration with Account Management and Freight Audit & Pay teams
- Investigate, provide solutions, and resolve customer problems such as order delays, missed pickups, missed deliveries, and damaged freight
- Proactively communicate relevant updates to customers and/or internal teams as needed
- Answer all phone calls in a timely manner
- Learn and understand system tricks and shortcuts to minimize administrative work

**You’ve Got This**
- Bi-lingual in English and Spanish
- Strong communication skills both orally and written
- Ability to work in a fast-paced, dynamic environment
- Pro-active problem solver and listener; ability to multi-task
- 1-2 years of business experience in a bi-lingual environment
- Logistics experience preferred, but not required
- Basic understanding of creating and maintaining reporting, including using Microsoft Office products (Outlook, Excel, Word, and Power Point)
- Strong customer service background and ability to quickly build rapport with customers

**What We Offer**:

- Access to experts and resources for your Learning & Development journey
- Opportunity for internal mobility
- Employee referral bonus program
- Employee Resource Groups (ERGs)
- Annual fundraising and volunteer events to give back to communities
- Life Insurance policy for you starting 30 days after employment
- Personal Health Insurance coverage for you - Major Medical
- 30 days “Aguinaldo” Christmas bonus or prorated percentage your first year
- Vacation time starting at 12 days. Additional days will increase per Mexican Law
- Premium Vacation 50% vacation days (Prima vacacional)
- You will also receive benefits like Saving Plan (Fondo de Ahorro) and Food Coupons (Vales De Despensa) 6% or the Maximum amount by Mexican Law
- You will be provided a Cell Phone Allowance of $800 pesos per month minus applicable taxes

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