Customer Quality Engineer

hace 5 meses


Guanajuato, México GKN Automotive A tiempo completo

**Customer Quality Engineer
GKN Automotive is the global leader in drive systems.

A global automotive technology company that pioneered electric drive systems and is now driving the future of transportation. We are a trusted partner for most of the world’s automotive companies, specialising in developing, building and supplying market-leading driveline systems and advanced ePowertrain technologies.

90% of the global vehicle manufacturers choose GKN Automotive and everyday 100’s of millions of cars are driven everyday using our technology. We’ve spent more than 20 years driving innovation in electric drive systems, working with most major OEMs to deliver Electrical Control Units (ECUs). Our eDrive technology is now powering over two million vehicles on the road today.

**GKN Automotive Mexico**:
Established in 1979, today we employ 3500 talented professionals across 2 production sites and one distribution centre at our facilities in Celaya and Villagran, Guanajuato. With a footprint of 251,439m2 and over 151 productions lines we produce CV Drive shafts and Propshafts at our state-of the-art manufacturing sites which include a forging operation. The Mexico operations represent a critical regional facility for GKN Automotive and have also been recognized internationally for excellence and innovation. As leading Tier 1 supplier we are supplying most leading global established OEMs and we also have customers among the emerging vehicle manufacturers as we help them find new, sustainable solutions for the next phase of the automotive industry.

Our culture is open and collaborative, and employees regularly have an opportunity to engage with leaders, provide ideas and work to develop these to become a reality. It’s a place where our multi-discipline teams partner, collaborate, and learn from each other.

We take pride in developing our people and in supporting them to achieve their career goals. Professional development is supported by relevant, sponsored technical training, coaching, and access to self-driven training across a wide range of topics covering hard and soft skills. Today, more than 40% of our leadership team has progressed from operational delivery roles and 10% of our employees have moved into global positions supporting the wider organization.

**The Role**:
We are seeking an Customer Quality Engineer to join our team

**Job Purpose**

Responsible for ensuring customer products meet expected quality by creating, implementing, and/or managing systems, procedures, audits, etc. Includes responsibility for overseeing compliance to customer requirements, monitoring performance with customers, monitoring audit processes, analyzing statistical information, leading product quality improvement plans that contribute to the development of improved quality processes.

**Specifications**
- Bachelor's degree in Mechanical Engineering, Mechatronics or similar.
- 3 years minimum in a Quality position serving customers within the automotive industry.
- Handling of customers and their portals.
- Advanced English, able to maintain a fluent conversation in English.

**Job Purpose**
- Ensures customer satisfaction based on delivery of quality products.
- Ensures good and healthy relationships with our customers through proper service and treatment.
- Attends to customers when problems are reported, responding in a timely manner.
- Ensures that the products supplied to the customer meet the design specifications by monitoring adherence to the quality system.
- Ensures compliance with the GKN Quality System (Driveline Excellence System).
- Ensures that customer requirements are met by contemplating and monitoring them through DES.
- Solves problems using methodologies correctly and in an orderly manner. E.g. QRQC, A3, etc.
- Promotes within the organization a culture of excellence in Quality, Safety and Environmental matters. Leads quality performance improvement plans with customers.

**Technical Competencies**
- Leadership.
- Knowledge of IATF 16949 and VDA specification.
- Teamwork.
- Statistical process control.
- Core Tools.
- Customer specific requirements
- Machine and tool operating concepts.
- Resource management
- Lean Enterprise knowledge
- Area manufacturing processes (assembly and machining).
- Problem solving techniques (QRQC).
- Automotive customer quality systems.
- GD&T.

**Our Offer**

This is an excellent opportunity play a part in shaping the future of the automotive industry and to have a career defining experience that you will be proud to say you are part of.

We offer an excellent compensation and benefits package. As part of a flexible working culture you will also enjoy seasonal bonuses, savings fund, food vouchers, physical and psychological health care, life insurance and ongoing career progression and development support.

Our people are at the heart of our success. If these projects excite you and you want to help drive innovation and change in our industry, we’d love to hear from



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