Bilingual Inbound Sales Representative

hace 1 semana

Naucalpan, México AT&T Mexico A tiempo completo

What you’ll do:
Utilizing appropriate sales techniques to encourage a good customer relationship and enhance the buying experience.

Provide customer service & billing support, solve any issue related with a customer´s account.

Adding new lines or services to accounts to help customer´s business grow

Uncover customer needs by building rapport, asking discovery questions, providing empathy statements, and restating the understanding of customer´s needs beyond just the resolution of the issue.

Find a personalized solution that fits each customer. Make a recommendation (rate plan, how to reduce data usage, promotion etc.). Use your resources to ensure complete resolution.

Products offered, Telephone Services, hotspots and device that connects with a network, also able to offer DIRECTV, Internet, programs and different type of systems for businesses.

Type of sales: Upgrades, package change, adding new services, plan change

What you’ll bring:

- Advanced English Fluency to engage with U.S. customers
- Experience using a personal computer and Microsoft Office products is a must
- 1 year of sales experience. (Or excellent communications skills).
- Ability to train/work 5 days (40 hours during operation hours) + 2 resting days per week. Our center operates from 7:00 am to 6:30 pm CST, Monday to Friday (considering Daylight Saving Time & Holidays)

Changing the speed of business comes with many rewards -starting with your paycheck.

Monthly Base Salary: MXN$18,400 (before Taxes)

Average monthly bonus of MXN $7,000, when you meet your sales and service targets

Work From Home?

This is not a Work from Home role, you will be required to work in our offices 100% of the time.

How flexible is my schedule?

Schedules are based on performance, seniority, and the operating hours of your site. This position requires you to be available to train/work 5 days (40 hours during operation hours) + 2 resting days per week; we operate from 7am to 6:30pm Monday to Friday, including Daylight Saving Time & Holidays.

**Weekly Hours**:
40

**Time Type**:
Regular

**Location**:
Naucalpan De Juarez, Estado de Mexico, Mexico

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.

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