Analyst, QA Bilingual, Nam
hace 3 meses
Overview:
**Recruiter**: Alma Martinez
**Reports to**: Tamara Solis
**This position is available in Las Fuentes & Querétaro**
** STATEMENT**:
The quality analyst is responsible for, using coaching skills, developing the skills that agents require to meet our service goals.
One of the main activities carried out with the 35 assigned representatives is, through call monitoring, to identify if the agents are complying with our quality standard. During the face-to-face sessions, implement the plan that support and allows the agent to improve the areas of opportunity detected.
During the month, you will handle different meetings with supervisors and managers where we share metrics and calibrates the expected quality standard, with the support of his supervisor
**DETAILED RESPONSIBILITIES**:
1. Conducts Quality assurance audits (Call Monitoring)
2. Agent Coaching Sessions
3. Conducts training sessions (audience: agents, supervisors, and managers)
4. Clearly identify and report Serious Actions during the calls
5. Display flexibility and assist with ad hoc projects as they may arise.
Job Qualifications:
**REQUIRED QUALIFICATIONS**:
**Skills**:
- Analytic thinking
- Active listening skills
- Team Player
- Reading, speaking communications skills according to audience
- Multitasking
- PC, Windows, Office skills, excel
- Flexibility
- Leadership skills
- 90% QA Score combined average in the last 3 months (Daily Shake)
- Open to all skills / MR preferrable
**Languages**:
- Fully Bilingual (SPA & ENG) / Advanced level in english & spanish
**Experience**:
- Customer services experience
**Education**:
- High school (required)
- Desired: Bachelor’s degree - In Progress or Completed
**PREFERRED QUALIFICATIONS**:
- Know another language besides English and Spanish (French &/or Mandarin)
- VISA
-
Data Analyst
hace 3 meses
Santiago de Querétaro, México Open iT A tiempo completoThe Data Analyst is intricately involved in running analysis in a methodical manner and regularly evaluates alternate models in order to provide accurate feedback to the Product Development Team, as well as external customers. Required Qualifications: 2+ years of proven experience as a Data Analyst, with at least one previous job in this role. ...
-
Business Analyst
hace 4 meses
Santiago de Querétaro, México Open iT A tiempo completoA Business Analyst is an individual with a high drive in learning new things and enhancing his or her skills. You will have the opportunity to learn a great deal about software licensing and software asset management. Your role will offer you valuable client-facing experience and a mix of research, data collection, analysis, documentation, and reporting....
-
Financial Analyst
hace 7 días
Santiago de Querétaro, Querétaro de Arteaga, México Kellanova A tiempo completoWe're seeking a detail-oriented Finance Analyst to join our team at Kellanova, a leading snacks-led powerhouse. As a key member of our Finance team, you will be responsible for driving financial insights and supporting business goals through data-driven analysis.Job DescriptionIn this role, you will:Deliver accurate and timely financial and managerial...
-
Strategic Financial Analyst
hace 3 semanas
Santiago de Querétaro, Querétaro de Arteaga, México Mks Instruments A tiempo completoWe are seeking an exceptional Strategic Financial Analyst to support our manufacturing operations in the USA. As a key member of our team, you will play a critical role in collecting and analyzing data, allocating costs, and preparing reports on labor, equipment, depreciation, assembly, or other operating expenses.Key Responsibilities:Collecting and...
-
Finance Analyst
hace 1 mes
Santiago de Querétaro, México Kellogg A tiempo completoAre you passionate about driving financial insights and supporting business goals through data-driven analysis? Join the Finance team as a Finance Analyst . In this role, you will be responsible for basic financial analysis and reports for management and execute activities of the assigned financial and administrative processes to provide high quality...
-
Bilingual Accountant
hace 1 mes
Santiago de Querétaro, México WK Kellogg Co A tiempo completoAt WK Kellogg Co, we exist to create joy and connection to inspire Gr-r-reat days. We believe that doing good is always good for business and we have stood for this since Kellogg Company was founded more than 118 years ago. We are passionate about doing our part to make nutritious foods, create social connectivity and respect natural resources. Together,...
-
Finance Analyst
hace 1 mes
Santiago de Querétaro, México Kellanova A tiempo completoAre you passionate about driving financial insights and supporting business goals through data-driven analysis? Join the Finance team as a Finance Analyst. In this role, you will be responsible for basic financial analysis and reports for management and execute activities of the assigned financial and administrative processes to provide high quality services...
-
Integration Support Specialist
hace 3 semanas
Santiago de Querétaro, Querétaro de Arteaga, México Teamwork Commerce A tiempo completo**Job Title:** Technical Integration Specialist**Job Summary:** We are seeking a highly skilled Technical Integration Specialist to join our team at Teamwork Commerce. The ideal candidate will have a strong background in business analysis, functional consulting, and software development.**Responsibilities:**• Monitor integrations related support tickets...
-
Software Licensing Specialist
hace 2 semanas
Santiago de Querétaro, Querétaro de Arteaga, México Open iT A tiempo completoA competitive salary for this position is approximately $85,000 - $115,000 per annum. This range reflects the average compensation for software licensing specialists in similar industries and locations.Job DescriptionWe are seeking a skilled Business Analyst to join our team at Open iT. The successful candidate will have a strong drive in learning new things...
-
Energy Invoicing Specialist
hace 1 semana
Santiago de Querétaro, Querétaro de Arteaga, México Siemens Energy A tiempo completoAbout the Role:">We are seeking an experienced Commercial Billing Analyst to join our team at Siemens Energy. As a key member of our organization, you will play a critical role in ensuring timely and accurate invoicing to our clients.Your Responsibilities:">">Review client Purchase Orders to forecast billing events in SAP Projects modules.">Work with...
-
Personnel Admin
hace 6 meses
Santiago Tianguistenco de Galeana, México Daimler Truck North America A tiempo completoDaimler Truck AG group is the leader in the global automotive industry with more than 120 years of experience in 200 countries. Our people reflect the company values: Passion, Respect, Integrity and Discipline; we are looking for engaged individuals to join this diverse group, which manages ever-changing challenges. Daimler Truck, grupo líder y pionero a...
-
Technical Sales Manager
hace 4 semanas
santiago de querétaro, México Siemens Energy A tiempo completoA Snapshot of Your Day As the Sales Manager, you will drive and be responsible for customer interactions throughout the development of potential sales opportunities, from their early stages to order placement. In this capacity, you will develop and implement robust sales strategies aimed at securing H2 project orders. This involves leading a dedicated...