Integration Support Specialist

hace 4 días


Santiago de Querétaro, Querétaro de Arteaga, México Teamwork Commerce A tiempo completo

**Job Title:** Technical Integration Specialist
**Job Summary:** We are seeking a highly skilled Technical Integration Specialist to join our team at Teamwork Commerce. The ideal candidate will have a strong background in business analysis, functional consulting, and software development.

**Responsibilities:**
• Monitor integrations related support tickets and investigate reported issues
• Escalate issues to Data Analyst/QA/Devs when necessary
• Work with clients to UAT and confirm fixes
• Communicate root cause, next steps, and resolution of issues with clients
• Manage documentation and implementation of minor Change Requests for ecommerce and retail Integrations

**Requirements:**
• 4+ years of experience in business analysis, functional consulting, software development, or integration related positions
• Understanding of web technologies such as REST, APIs, Webhooks, and Cron jobs
• Ability to define functional and non-functional requirements
• Experience mapping information flows, user flows, and design of entity and process diagrams
• Management of web request tools such as Postman or Insomnia
• Ability to create technical documentation and use cases in tools such as Confluence or Notion
• UAT testing execution and documentation
• Good communication skills to be a point of contact with Stakeholders (Customers, Directives Associates, Department Heads)

**Nice to Have:**
• Experience in ecommerce, retail, CRM, OMS, SAP, SaaS, or software development



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