Vacation Advisor

hace 3 meses


Ciudad de México Marriott Vacations Worldwide A tiempo completo

Vacation Advisor

**Department: Member Services**

**Status: Non-Exempt**

**Reports To: Member Services Supervisor**

Nature of Work

**Responsibilities**:
Educates members on our service to help maximize their benefits.

Answers members’ inquiries correctly.

Maintain an in-depth and up to date knowledge of all products offered by Interval International. Well versed in geography such as, seasonal destinations.

Maintains all membership related data and functions such as:

- Document and update all contact roles: owner, individual and admin.
- Add or remove ownership weeks.
- Add or remove owner names.
- Merge memberships or contacts.
- Request membership products to be mailed.
- Place pending requests, update and modify existing requests, process deposits as well as other transactions necessary to accomplish member satisfaction.

Achieves departmental sales goals such as:

- Membership products, (basic membership, gold, and platinum.
- Confirmations, pending request, insurance, EPlus, getaways, Interval Visa and any other services.
- Required to upsell and offer alternate options available, as well as solicit member deposits.

Maintain a minimum monitoring overall score of 90% and maintain daily staffing and adherence goals.

Performs any other related duties as required.

Knowledge, Abilities, and Skills

Must possess a clear speaking voice and excellent telephone etiquette.

Must possess excellent oral communication skills.

Must possess excellent customer service skills.

Must have a strong command of the English language.

Must possess an understanding of departmental policies (provided by the new hire orientation) including as they relate to the use of inventory.

Must be able to work shifts, overtime, weekends and holidays.

Must be computer literate and be proficient in the iServices system upon completion of the new hire training.

Must be able to remain calm and courteous in emotionally charged or stressful situations.

**Physical Requirements**

Employees in this position will sit for extended periods of time speaking on the phone and working on the PC**.** The employee can also periodically stand at their work station utilizing an extended cord headset. Data entry is not constant as the information is obtained from members over the phone throughout the conversation, and is inputted by alternating between the keyboard and the mouse. Employee also responds to member questions by switching between screens for the information.
- Company requirement is that an employee needs to be staffed a minimum of 7.0 hours per day as well as meet a minimum of 92% staffing adherence. Employees receive a half hour lunch and when possible, two fifteen minute breaks per day.

Variables within skill levels

**Skill 2 Special Services**:
Provides quality service to members owning at designated resorts and newly affiliated accounts requiring special handling. In addition to servicing fixed and float owners, requires knowledge in bulk and payback accounts.

Special handling of the following accounts:

- Westgate
- Kosmos Group
- Villa Group (VGT, VGC, VPF)
- Morritt’s Tortuga Club
- Fairfield Fair Share Plus Group
- Leisure Time Passport
- Alumni
- VIP Gold

Additional membership related duties performed:

- Establish new membership enrollments by collecting all information required to create account.
- XYZ’s (2-4-1 exchanges, type 1 per grid rules and type 2 capacity difference.)
- Short Stay Exchanges

**Skill 5 Marriott: ( +Servicing skill 2)**

Must have good knowledge of exchange related functions and options. As well as ability to trouble shoot/problem solve, member related issues.

Must possess a minimum of one year exchange experience of which 6 months of sales experience.

Provides courteous and accurate service to all owners.

Provides Internet Support, (mobile app, LTP mobile app.)

Educates Marriott members of the special Marriott exchange and membership options to enhance the possibility of confirmation and membership satisfaction. Must have servicing knowledge of both Legacy and Destination owners.

Responsible for the placement of internal and external Marriott exchanges, and Marriott point based exchanges.

Communicates and works with developer to complete member related transactions and or resolve member related customer service issues.

**Skill 19 Points: (+Servicing skill 2 and 5)**

Must have a strong working knowledge of exchange related function and options in order to assist multiple resort accounts, all with different servicing parameters. As well as ability to work independently and trouble shoot/problem solve, member related issues.

Services members of assigned points based resorts. Educates these various members of the exchange options to enhance the possibility of confirmation. These are highly sensitive accounts and must be fully serviced with an extremely high level of customer service. Must consistently stay abreast of all changes and or updates made to servicing of accounts.

Resp



  • Ciudad de México EMPRESA SOCIA DE AMEDIRH A tiempo completo

    Empresa socia de Amedirh solicita “VACATION ASSISTANCE ADVISOR” **Requisitos**: - Bachillerato concluido. - 2 años de experiência en ventas, centro de atención telefónica, atención a clientes en Estados Unidos y Canadá, y en hacercampañas de salida. **CONOCIMIENTOS** - Dominio 100% de inglés (bilingüe). - Conocimiento en manejo de métricas...


  • Ciudad de México Marriott Vacations Worldwide A tiempo completo

    Vacation Assistance Advisor Department: Vacation Assistance **Status: Non-Exempt** **Reports To: Vacation Assistance Supervisor** **Nature of Work**: This position is responsible for monitoring, updating and satisfying all current Interval pending requests, offering quality customer service, and all travel related services. **Duties and...

  • Vacation Advisor

    hace 7 meses


    Ciudad de México Marriott Vacations Worldwide A tiempo completo

    Train in office with future work from home opportunities possible! Job Summary Introduce and promote the Marriott Vacations Worldwide brands to reserve dates for vacation ownership preview packages over the phone. Answer questions about vacation destinations and Marriott Vacations Worldwide resort facilities and services. This job involves checking the...

  • Vacation Advisor

    hace 7 meses


    Ciudad de México Marriott Vacations Worldwide A tiempo completo

    **Vacation Advisor -Specialist** **Department: Member Services** **Status: Non-Exempt** **Reports To: Member Services Supervisor** **Nature of Work** This position provides service to North American members and is responsible for handling both inbound and outbound calls to promote inventory, aligned with marketing campaigns, seeking to convince members...


  • Ciudad de México Marriott Vacations Worldwide A tiempo completo

    To understand and support the MVW Vision “To become the preferred provider of vacation ownership and personalized vacation experiences.” Contribute to the success of the Vision by being a source of influence to the vision and MVW. To be able to represent MVW as the expert in all aspects of the MVW product, usage, and resort information and ensure a...

  • Vacation Advisor Mex

    hace 7 meses


    Ciudad de México Marriott Vacations Worldwide A tiempo completo

    Vacation Advisor English & French **Department: Member Services**: **Status: Non-Exempt** **Reports To: Member Services Supervisor** **Nature of Work**: **Duties and Responsibilities**: Educates members on our service to help maximize their benefits. Answers members’ inquiries correctly. Maintain an in-depth and up to date knowledge of all products...


  • México Marriott Vacations Worldwide A tiempo completo

    POSITION OBJECTIVE AND RESPONSIBILITY To understand and support the MVW Vision “To become the preferred provider of vacation ownership and personalized vacation experiences.” Contribute to the success of the Vision by being a source of influence to the vision and MVW. To be able to represent MVW as the expert in all aspects of the MVW product, usage,...


  • Ciudad de México, Ciudad de México United Nations A tiempo completo

    Company Overview: The United Nations is a global organization dedicated to promoting peace, security, and cooperation among its member states. As an Economic Affairs Officer, you will be part of a team that works to improve economic development and reduce poverty around the world.Job Summary: We are seeking a highly skilled Strategic Economic Advisor to join...

  • HR Business Advisor

    hace 7 días


    Ciudad de México Deutsche Bank A tiempo completo

    **Job Title**:HR Business Advisor **Product**:Country HR **Sub Product**:HR Generalist **Location**:DB Mexico **Key Responsibilities**: **Talent & Development** Regulatory/ Internal Controls: - Actively manage local audit/compliance requests regarding Training; - Coordinate as key point of contact in HR mandatory accreditations and...

  • Leave Advisor

    hace 6 meses


    México Kiewit Mexico A tiempo completo

    Kiewit Mexico is a company dedicated to providing engineering, procurement, and construction management services. Kiewit Mexico is a subsidiary of one of the largest and most respected engineering and construction organizations in North America. Kiewit Mexico offers construction management and engineering services in a variety of markets, including energy,...

  • Relocation Advisor

    hace 7 meses


    México Kiewit Mexico A tiempo completo

    Kiewit Mexico is a company dedicated to providing engineering, procurement, and construction management services. Kiewit Mexico is a subsidiary of one of the largest and most respected engineering and construction organizations in North America. Kiewit Mexico offers construction management and engineering services in a variety of markets, including energy,...


  • México NTT DATA A tiempo completo

    We are currently seeking a Network Support Specialist Advisor to join our team in Mexico **Position overview** - Act as point of escalation for the Network Data team and collaborate with internal services support teams to ensure timely resolution of issues. - Manages the development of innovative and cost-effective solutions to problems of clients. -...


  • Ciudad de México, CDMX Microsoft A tiempo completo

    The HR Service Advisor is an integral member of the HR Services organization and plays a key role in the delivery of high-quality HR Services to business leaders, managers, and employees, as well as to the HR Community. This role will be responsible for delivering high-quality execution of Benefits in the region. The Mexico HR Service Center provides...


  • Ciudad de México, Ciudad de México Deuna A tiempo completo

    Deuna, a pioneering SaaS company in LATAM, is revolutionizing the e-commerce landscape by addressing key business challenges. Our cutting-edge solution integrates customer conversion, payment acceptance, and fraud prevention in a single platform.We are seeking a highly skilled Customer Success Executive to join our dynamic team. This role involves ensuring...


  • Ciudad de México, Ciudad de México RPMGlobal A tiempo completo

    About UsAltair, a global technology company, is seeking a highly skilled Customer Success Expert to join our team in the Mexico Region. Our mission is to empower organizations to drive innovation and make better decisions through data analytics, simulation, and high-performance computing.Job SummaryWe are looking for a seasoned professional with expertise in...


  • Ciudad de México, CDMX Level Access A tiempo completo

    Interested in working for a company that provides you a chance to grow professionally, give back to society and make money doing it? If so, Level Access may be the right company for you. **Key Responsibilities**: - Conduct comprehensive needs analysis in collaboration with business unit stakeholders to identify training requirements. - Design, develop, and...


  • Ciudad de México, Ciudad de México Tbwa ChiatDay Inc A tiempo completo

    At Baubap, we are a fast-growing fintech startup with a mission to bridge people's financial freedom through technology. We're committed to integrity and excellence, and our team is looking for a highly skilled Tax Manager to ensure full compliance with all tax obligations.The ideal candidate will provide expert guidance on complex tax-related matters, serve...

  • Junior Engineer

    hace 3 días


    Ciudad de México DNV A tiempo completo

    Local Unit & Position Description: DNV's Technical Advisory team in Mexico City is seeking a **Jr. Engineer** to provide technical support in upcoming RBI and PML Projects. This position will be based out of our DNV office location in Mexico City, Mexico. **What You’ll Do** - Provide training to external customers - Handle Synergi software - Read and...


  • Ciudad de México, Ciudad de México Lingaro A tiempo completo

    Job Description:As a Senior Data Architecture Expert at Lingaro, you will play a crucial role in helping our clients maximize the return on investment (ROI) of their data-related initiatives. This senior position within our Data Consulting Practice is focused on supporting customers to optimize existing or migrate to modernized data platforms, ensuring...


  • Ciudad de México, CDMX Toshiba Global Commerce Solutions - External A tiempo completo

    The Project Manager will be responsible for participating in strategic planning and ensuring the results of the services team, through controls and metrics. He will have direct responsibility for the implementation of continuous improvement plans for all maintenance clients. Build a strong plan to achieve sustainable growth in the region. Provide input into...