Senior HR Service Advisor

hace 2 meses

Ciudad de México CDMX Microsoft A tiempo completo

The HR Service Advisor is an integral member of the HR Services organization and plays a key role in the delivery of high-quality HR Services to business leaders, managers, and employees, as well as to the HR Community. This role will be responsible for delivering high-quality execution of Benefits in the region.

The Mexico HR Service Center provides operational and support services for Microsoft HR programs, with primary areas of focus being customer support services, core HR operations (HR Benefits, data administration, leave administration, etc.), business process optimization, HR online solutions, and project management. The success of the HR Services organization is critical to the overall effectiveness of HR and our ability to ensure consistent employee and manager experiences companywide.

**Responsibilities**:
**HR Central Services Customer Support**
- Supports employees and managers by responding to inquiries and performing transactions.
- Addresses inquiries by researching policies and procedures as needed. Triages inquiries to the appropriate queue.
- Supports testing to ensure updates and changes are successfully implemented.
- Contributes to the creation of training materials on how to use Human Resources shared services, platforms, and tools for employees and managers. Learns the end-to-end service model.

**Process Management**
- Participates in the implementation of new policies or processes by sharing input and/or suggestions based on employee feedback.
- Reviews own performance metrics target and identifies opportunities for improvement. Shares input and raises opportunities for improvement to manager.

**Data Management**
- Inputs employee data into Human Resources Information (HRIS) database and/or documents activities as requested.
- Supports and/or manages bulk uploads, ensuring data quality, controls, and reviews. Enters data and reviews data input to ensure accuracy. Identifies and reports discrepancies or issues in data administration to senior team members or team lead.
- Protects data privacy and adheres to confidentiality requirements. Troubleshoots and reports issues or risks related to data integrity, security, and privacy and recommends needed fixes. Works with team members to identify relevant factors related to the issue. Performs planned data audits, as needed.

**Documentation**
- Uploads employee records into the Record Centre when performing data transactions. Reviews documents and reports related to employee records in Human Resources processes (e.g., new hire on-boarding, compensation, termination) and verifies their accuracy.
- Documents and updates processes, desk-top procedures, and knowledge-based content as requested. Documents and updates in a timely manner. Provides input for change on knowledge base content to the team lead.

**Supplier/Vendor Management**
- Works with and coordinate with vendors to ensure processes are correctly followed. Sends information/receive information from vendors to process queries. Acts point of contact for vendor's management to coordinate and document issues (e.g., sick/vacation time).

**Other**
- Embody our culture and values

**Qualifications**:
**Required/Minimum Qualifications**
- Bachelor's Degree in Human Resources (HR), Business, or related field AND 2+ years work experience in HR, operations, HR, or related field
- Proficient english fluency

**Preferred Qualifications**
- 1+ years of experience in Microsoft Power Platform (Power Apps, Power Automate, Power BI) to develop and implement business solutions.
- Master's Degree in Human Resources (HR), Business, Operations, or related field.
- SAP HR system understanding and Excel proficient.
- Must have strong planning, initiative, curiosity, coordination, result oriented, sense of urgency, team player and organizational skills.
- Business level fluency to read, write and speak Portuguese.

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