![Element Fleet Management](https://media.trabajo.org/img/noimg.jpg)
Associate, Driver Assist Rep
hace 2 semanas
Get started on an exciting career at Element_
Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.
Driver Assistance Representative es parte de un equipo con enfoque en atención a clientes (Conductores de vehículos). Responsable de la resolución de los requerimientos de Usuarios durante un primer contacto preferentemente, siempre regido bajo estándares de calidad en excelencia en el servicio.
- Registro de solicitudes de los Conductores en el sistema CRM para un seguimiento puntual y proactivo de las peticiones.
- Proveer de una Guía en procesos de Element y ubicación de centros de servicio a los Conductores en los contactos con el Centro de Contacto Telefónico.
- Proveer de una Guía Técnica Automotriz Básica a los Conductores en los contactos con el Centro de Contacto Telefónico.
- Seguimiento de casos especiales y a la medida de clientes estratégicos.
Calificaciones
- Educación y Experiência
- Licenciatura o Ingeniería concluida o Trunca, preferentemente en Admin. De Empresas, Industria de la hospitalidad, Ingeniería Mecánica o Automotriz
- Deseable pero no mandatorio: Bilingüe
- Al menos 1 año de experiência en Servicio a Clientes
- Conocimientos y Competencias
- Excelente Comunicación verbal y escrita
- Enfoque a Clientes y Organización
- Fuerte seguimiento a tareas y rápido aprendizaje
- Sentido de urgencia y priorización
- Actitud de servicio y trabajo en equipo
What’s in it for You
- A culture of innovation, empowerment, decision-making, and accountability
- Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
- Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
- Hybrid work environment for most positions
- or call _
- 55 5018 7100._
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