Financial Systems Support Senior Specialist

hace 7 meses

Monterrey, México Omni Logistics A tiempo completo

**Company Overview**

Omni Logistics is a privately-owned, multibillion-dollar global tech-enabled logistics solutions provider with 5,000 employees in more than 100 locations serving the complex supply chain needs of nearly 7,000 customers. Omni Logistics goes beyond traditional global freight transport to provide technology-enabled customized supply chain solutions based on specific customer challenges and the unique characteristics of a customer’s freight. Leveraging proprietary data, analytics and automation, Omni Logistics removes supply chain inefficiencies and provides cost-effective solutions for customers. As a signatory of The Climate Pledge, Omni Logistics is committed to creating supply chain visibility and eliminating waste in order to provide more sustainable transportation solutions.

We are growing rapidly and building a team of top talent around a culture of curiosity, innovation, and excellence. We’re using technology to chand moves on all cargo.

Deliver resolution for assigned issues, requests, and project implementation efforts.
- Support the Head of Finance Systems Support through resolution of helpdesk cases working independently with non-technical end-users to ensure their ability to perform in this mission-driven organization.
- Conduct discussion with internal customer stakeholders to identify process and data challenges.
- Resolve process and technology requests in the areas of general accounting, receivables, payables, travel and expense report processing, consolidations, planning, treasury management, and related data management.
- Document and present findings to both technical and non-technical audiences.
- Ensure business procedures and data management policies are followed to ensure data and case accuracy and control.
- Create diagrams, documentation, and plans as necessary for successful resolution and implementation.
- Work with different groups within the organization (accounting, FP&A, IT, and operations) to resolve inquiries and requests.
- Operate at a controlled pace and flow, managing time effectively, based on a constant level of inquiries and requests.
- Be fully engaged in deployment activities by providing technical guidance and knowledge transfer to process and project teams in accordance with service delivery standards.
- Actively participating in career development activities.

**Knowledge/Skills Required**:

- Bachelor’s degree in Accounting, Finance, Management Information Systems (MIS), IT, or related field
- 3 years of systems support experience handling customer requests and inquiries.
- Understanding of typical software development lifecycles (Waterfall, Agile) and their associated lifecycle artifacts.
- Experience with and knowledge of shared ticketing and workspace systems such as ServiceDesk, Jira, Smartsheet, or Monday.
- Experience optimizing finance operations, such as order to cash, procure to pay, treasury functions, chart of accounts redesign, or financial close and consolidation experience.
- Experience in performing analysis, triage, and documentation around problems and requests related to financial business processes and systems.
- Polite, friendly, and helpful customer service and communications skills.
- Experience with identifying and correcting problems in imperfect data and processes.
- Experience with data conversions, interfaces/integrations, reporting, and customizations.

**PAY IS 38000-42000 MXP**

**What We Offer**:

- Competitive base salary.
- Two weeks of paid time off within the first year of employment, sick time and holidays.
- Company provided life insurance.
- Health, vision, and dental insurance options.
- Commuter benefit plan.
- Optional supplemental life insurance.
- 401(k)
- Wellness program.
- A great place to work with a terrific culture.

Tipo de puesto: Tiempo completo

Sueldo: $38,000.00 - $42,000.00 al mes

Horario:

- Diurno
- Horas extra
- Incluye fines de semana
- Lunes a viernes
- Turno de 8 horas

Prestaciones:

- Seguro de gastos médicos
- Seguro de la vista
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo

Puede trasladarse/mudarse:

- Monterrey, N. L.: Trasladarse al trabajo sin problemas o planear mudarse antes de comenzar a trabajar (Obligatorio)

Experiência:

- Customer service: 1 año (Deseable)

Lugar de trabajo: Empleo presencial

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