IT Operational Support Analyst

hace 5 meses

Miguel Hidalgo, México PepsiCo A tiempo completo

Overview:
We Are PepsiCo

PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includes LAY’S ®️, DORITOS ®️, CHEETOS ®️, GATORADE ®️, PEPSI ®️, QUAKER ®️ and more. PepsiCo's product portfolio includes a wide range of enjoyable foods and beverages, including many iconic brands that generate more than $1 billion each in estimated annual retail sales.

Guiding PepsiCo is our vision to Be the Global Leader in Beverages and Convenient Foods by Winning with PepsiCo Positive (pep+). pep+ is our strategic end-to-end transformation that puts sustainability and human capital at the center of how we will create value and growth by operating within planetary boundaries and inspiring positive change for planet and people.

Our employees drive our culture. No two days are the same; we are dynamic and full of passionate teams that embrace new ideas through our collaborative spirit. At PepsiCo, we know that our company can only succeed when our associates and the society we serve flourishes. We are committed to fostering a diverse workforce by creating a collaborative, equitable and inclusive space where everyone, regardless of what we look like, where we come from or who we love, has a voice. At PepsiCo we create a Space to be y( )u.

Join PepsiCo, dare to transform.

**Responsibilities**:
The Opportunity

He/She will partner with business team to support and foster the adoption of Sprinklr and at the same time strengthen the governance of Social Publishing & Engagement activities.

Your Impact

As The Social Publishing IT Analyst your scope will consist of:

- Be the first point of contact for sector social leads part of Content Engine hub for supporting social publishing and engagement
- Track the usage of the platform and provide weekly KPI to sector leadership (posts published natively/via the platform)
- Lead meetings with social leads regarding the usage of the platform and provide weekly KPI to sector leadership (user adoption, posts published natively/via the platform, approvals missed, etc)
- Manage new user setup process/governance
- Work with business and IT admins to set up new workflows in the platform for new social channels
- Track requests from SP&E business partner to help influence the product roadmap and enhancements
- Report on governance compliance so the Digital Reputation Team follows up with CMOs and relevant stakeholders
- Report to IT Sector Leads the status of social publishing in the sector and highlight wins and improvements needed from both internal and external partners
- Articulate issues and develop methods of solving concerns from the sector
- Document and roll out processes and standards to run SP&E support, including governance frameworks to Content Engine Hub leads

Qualifications:
Who Are We Looking For?

**Education**:

- Business-level proficiency in English and Spanish
- **Experience**:

- +2 years’ experience using social publishing tools (Sprinklr ideally, but experience with Khoros, Sprout Social, etc. acceptable)
- Experience designing and producing reports and dashboards
- Experience working and collaborating with internal and external stakeholders such as technical teams, agencies, and marketers
- Highly organized and responsive, with the ability to deliver tight SLA deadlines
- Ability to anticipate and balance the needs of multiple stakeholders.
- Resourceful to solve technology and stakeholder problems
- Experience running change management activities such as process documentation

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a work force and innovation for the organization.

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