IT Support Specialist
hace 3 semanas
About the Role:
Carters Brands, S.A. de C.V. is seeking an experienced IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support to our customers, addressing their inquiries, and resolving their technical issues in a timely and efficient manner.
Key Responsibilities:
• Provide technical support to customers via phone, email, and chat
• Troubleshoot and resolve technical issues related to our applications and systems
• Maintain a working knowledge of our applications and systems to ensure effective support
• Collaborate with internal teams to resolve complex technical issues
• Document and track customer interactions and issues
Requirements:
• 1-2 years of experience in IT support or a related field
• Strong analytical and problem-solving skills
• Excellent communication and customer service skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Bachelor's degree in Computer Science or a related field
We Offer:
• Competitive salary and benefits package
• Opportunity to work with a leading brand in the children's apparel industry
• Collaborative and dynamic work environment
• Professional development and growth opportunities
How to Apply:
Interested candidates should submit their resume and cover letter to our website. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
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