Systems Administrator
hace 2 semanas
Join Our Team as a
**Systems Administrator (Linux) **and Make a Difference
If you're ready to join a team that values technical excellence and unparalleled customer service, we want to hear from you. Step into a role where you can make a real impact and grow as a Systems Administrator (Linux) with us.
Are you ready to dive into a dynamic role where your technical prowess meets exceptional client service?
We're seeking a Systems Administrator (Linux) to be the guiding light for our valued customers. If you're passionate about troubleshooting, problem-solving, and being a champion for technical excellence, we've got a place for you in our team.
RESPONSIBILITIES
- Perform remote troubleshooting, expertly reproducing and isolating customer issues across various environments
- Collaboratively determine optimal solutions based on customer input and issue details
- Guide customers through the step-by-step process of resolving technical issues
- Take full ownership of customer problems, ensuring end-to-end technical resolution
- Develop and document best practices, elevating our processes to new heights
- Record and document interactions, prioritizing and executing tasks effectively
- Monitor and track incident progress, maintaining open lines of communication with customers
- Collaborate with software engineering teams, opening and documenting bugs for investigation
- Drive cases forward, engaging other teams as needed, all while deepening your technical expertise
- Adhere to security guidelines, procedures, and best practices to uphold excellence in every action
**REQUIREMENTS**:
- Minimum of 3 years' experience in IT Operations Support
- Demonstrated expertise in Linux administration
- Proficiency in reading and interpreting logs, including Linux and HTTP
- Ability to troubleshoot and explain investigations to both technical and non-technical individuals
- Showcasing critical thinking skills, including investigation, analysis, interpretation, evaluation, and problem-solving
- Stellar client-facing abilities with a keen eye for detail and a knack for understanding diverse client needs
- Fluent English communication skills, exceeding a B2+ level
- Excellent written and verbal communication skills with impeccable grammar and syntax
- Extensive experience in documentation creation, including articles, workflows, and procedures
- Adept at managing high volumes and tight timeframes
- Exceptional time management skills with a focus on prioritization
- Self-motivated and an independent learner
- A team player with the ability to foster rapport and collaboration
- Highly motivated, multitasking professional with a customer-centric approach
NICE TO HAVE
- ITIL certification or experience in ITIL-based processes
- Knowledge in Javascript and Python (reading and understanding code)
- Experience with Gsuite products, adding extra depth to your skill set
WE OFFER
- Career plan and real growth opportunities
- Unlimited access to LinkedIn learning solutions
- International Mobility Plan within 25 countries
- Constant training, mentoring, online corporate courses, eLearning and more
- English classes with a certified teacher
- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
- Flexible work schedule and dress code
- Collaborate in a multicultural environment and share best practices from around the globe
- Hired directly by EPAM & 100% under payroll
- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
- 13 % employee savings fund, capped to the law limit
- Grocery coupons
- 30 days December bonus
- Employee Stock Purchase Plan
- 12 vacations days plus 4 floating days
- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
- Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more
- Monthly non-taxable amount for the electricity and internet bills
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