Spare Parts Administrator

hace 4 semanas

Guadalajara Jal, México Sidel A tiempo completo

The Spare Parts Administrator is responsible for executing the quote-to-cash process for Sidel spare parts sales by preparing quotes, managing orders and other spare parts flow-related activities and work towards customer satisfaction.

Your Mission
  • Manage customer requests for spare parts
  • Prepare in the ERP and send out customer offers for spare parts or deal with offer requests from webservices
  • Manage customer inquiries on spare parts pricing, availability and order processing
  • Follow-up on selected customer offers for spare parts to maximize sales
  • Place customer orders for spare parts in ERP and send order confirmations or deal with orders placed through webservices
  • Follow-up customer orders for delivery on-time and in-full and all time proactive backlog management
  • Manage customer payments terms with financial department
  • Coordinate logistics according to specificities of the country and requirements from customer
  • Process customer requests for return of spare parts and other spare parts-related claims
  • Manage customer information in the ERP, participate to reports promotion & assistance to customers for SSO
  • Follow up on non-conformity issues and work to provide resolution to customer leverage privileged customer interface position to maximize sales potential participate to customer review on commercial actions (ASM, CCM, PA)
Your Profile
  • Good knowledge in trade, supply, industrial retail, preferably spare parts and logistics
  • Able to work independently and under pressure
  • Able to manage priorities and multiple customer requests
  • Expertise in Excel and ERP Systems , SAP is a plus
  • Certificate in Logistics is a plus
  • Knowledge of order management processes
  • Excellent communication skills, both written and verbal
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