Wpb IT Americas Cio

hace 4 días

Toluca, México HSBC A tiempo completo

-Job description

**WPB IT Americas CIO**

**Role propose**

The WPB CIO Americas is accountable to the WPB CIO and Americas CIO / COO for regional relationships, execution of global and regional strategy within the Americas entity, and management/oversight of all local execution, change portfolio and Technology service for all relevant services. Ensure technology risk, execution risk and service risk is managed in accordance with HSBC FIM standards.

**Role Context**

WPB Americas Technology is a key global manufacturing function within the HSBC Technology and Services organization. With an annual budget of circa USD 79m and a staff of approximately 2,00o WPB Technology supports HSBC Group business with core IT infrastructure, networks and telecommunications and desktop technologies.WPB Americas Technology aligns into the overall strategy and target operating model which fully support the new Group strategy and Operational Effectiveness goals as part of HSBC’s Technology. As part of this, Technology is globalizing many of its functions and processes in order to operate much more like a global business.

Key to this operating model is Technology’s business alignment and relationship with the Group Partners and the consistency in which it delivers against its commitments. To date many of the relationships have been regional in nature leading to an increased coordination and management burden on the Group Partners to a greater need to understand the inner working of the Technology organization. The transformed Technology business will reduce this burden through the building of an effective global relationship and delivery management function. The WPB Americas CIO brings visibility and in-country accountability of this approach to the WPB Technology and Americas COO and management.

The role holder will:

- Share double hat responsibility with existing WPB Country CIO role (Canada, Mexico or US)
- Build and lead a relationship function within the Americas WPB Technology Organisation
- Ensure delivery is of the expected quality and in line with budget, risk and strategic priorities and ensure coverage for all countries (Canada, Mexico and US)
- Ensure all change the bank activity is delivered appropriately focusing on commercialization, risk, quality and strategic direction. Ensure transparency is implemented through the whole delivery life-cycle and compliance to technology standard processes for order book management, project recording, tracking and reporting
- Support the WPB Americas Business with the understanding of technology costs and through the promotion of Technology initiatives to drive down the cost of ownership
- Enable the business in realizing their strategic aims through the use of innovative and customer centric technology
- Support WPB Americas CEO and represent WPB technology in all forums and control governance

**Principal Accountabilities**:
Value Creation
- Accountable to the WPB CIO and WPB Americas CEO for providing regional oversight for all Technology Services and regional business relationships, managing resources from multiple Technology disciplines. The direct reports for this role will include US, Canada and Mexico supporting the activities within WPB Technology.
- Accountable to the WPB CIO and WPB Americas CEO for all matters related to IT Resiliency (service reporting and root cause analysis, and problem management remediation).
- Accountable to the WPB CIO and WPB Americas CEO for ensuring a robust control environment within the Americas region. Ensuring the IT Controls framework is properly implemented and controls are within Risk appetite/tolerance.
- Accountable to the WPB CIO and WPB Americas CEO for ensuring a robust control environment for protection from Cyber Risks.
- Accountable to the WPB CIO and WPB Americas CEO for providing regional management and oversight of all local execution and change portfolio delivered to the Americas.
- Accountable to the WPB CIO and WPB Americas CEO for the clear articulation of the IT cost base, providing transparency and activity drivers that can allow the WBP Americas management team to understand and manage IT costs.
- Responsible for overseeing regional specific demand is clearly articulated and for ensuring that relevant information is captured to enable local demand to be prioritised at the global level
- Responsible for all people change related to restructuring within the country including relationship and alignment with local HR and industrial relations
- Enabling WPB Americas business increased customer acquisition and drive through platforms
- Enabling reduced operational cost
- Ensure reduced RTB cost to optimize CTB
- Applications deployed and consistently assessed in upper decile / quartile in independent surveys
Requirements

Operational Performance
- Responsible for Technology direct cost and P/L, headcount management, and annual planning for the Americas region.
- Responsible for ensuring that all Americas demand i

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