Service Management

hace 2 semanas

Toluca, México HSBC A tiempo completo

-Job description

If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of **Service Quality Manager**

The role will be working closely with the WPB wide resilience deliveries and risk and control functions. The role is for a Regional Service Quality Manager (SQM) for Enabler Platforms to lead, coordinate and support work in MX, US, working alongside our other regional SQMS in EMEA and APAC.

**Principal Accountabilities**:

- Working with key stakeholders to define, monitor and excel against our service quality targets for the Enabler Platforms service estate. Our service management objective are lined to the Vision 27 objectives
- Work closely with the Cross Functional teams in order to drive service quality improvements; to reduce incidents, improve the mean time to recover and reduce change failure rates.
- Leading initiatives around improving adherence to IT service controls and service management key control indicators.
- Working closely with the SQM and ITSO communities across Enabler Platforms (API & Core Services, Browser, Mobile, Accounts, Messaging & Staff Channels)
- Work with regional incident and problem management teams as part of post incident reconciliation representing Enabler Platforms.
- Lead and chair internal post incident reviews, identifying control & process failures for remediation by the value streams.
- Support the work with our internal Change Governance teams to drive change quality and reduce change failure rates.
- Being data driven for identifying service improvements.
Requirements
- Proven experience in IT Service Management, with experience of the ITIL principles. A strong focus on Incident and Problem management processes and procedures within HSBC.
- Experience of providing Post Incident Reviews and identifying improvement actions.
- Experience of working on programmes to improve IT service resilience and an improve customer experience
- Strong decision maker and proactive self-starte
- Proven analytical skills & ability to deal with complex & technical data.

At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care.

**Issued By HSBC Electronic Data Process Mexico Private LTD

  • Service Management Lead

    hace 3 semanas

    Toluca, México HSBC A tiempo completo

    -Job description If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to...

  • Service Management Lead

    hace 2 meses

    Toluca, México HSBC A tiempo completo

    -Job description If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to...

  • Service Management Lead

    hace 7 días

    Toluca, México HSBC A tiempo completo

    Job descriptionIf you're looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you'll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and...

  • Service Management

    hace 4 semanas

    Toluca, México HSBC A tiempo completo

    -Job description If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to...

  • Service Management

    hace 7 días

    Toluca, México HSBC A tiempo completo

    Job descriptionIf you're looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you'll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and...

  • Service Management Incident

    hace 2 semanas

    Toluca, México HSBC A tiempo completo

    Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive...

  • Jr. Service Management Incident

    hace 3 semanas

    Toluca, México HSBC A tiempo completo

    Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive...

  • Jr. Service Management Incident

    hace 7 días

    Toluca, México HSBC A tiempo completo

    Some careers have more impact than others.If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and...

  • Sr. Service Management Incident

    hace 2 semanas

    Toluca, México HSBC A tiempo completo

    Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive...

  • Service Management Incident

    hace 2 semanas

    Toluca, México HSBC A tiempo completo

    Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive...

  • Service Performance Management Assistant

    hace 3 semanas

    Toluca, México HSBC A tiempo completo

    **Service Performance Management Assistant** **Purpose of the position** The role is part of the Service Performance Management (SPM) team in order to support on the main activities and responsibilities with an oversight over different governments and processes, being capable to managing and tracking activities and perform status report **Activites** -...

  • Service Performance Management Assistant

    hace 7 días

    Toluca, México HSBC A tiempo completo

    Service Performance Management AssistantPurpose of the positionThe role is part of the Service Performance Management (SPM) team in order to support on the main activities and responsibilities with an oversight over different governments and processes, being capable to managing and tracking activities and perform status reportActivites Tracking and...

  • Management Assistant

    hace 3 semanas

    Toluca, México Bosch Group A tiempo completo

    Company Description Located 70 km from Mexico City, Bosch Plant in Toluca (TlP) has manufactured a wide range of products and solutions for the Automotive Business for over 56 years. Join our team, to work, lead and win #LikeABosch **Job Description**: **Main Objective** Responsible for support and assistance to manage budget and to control project costs...

  • Facility Management

    hace 4 semanas

    Toluca, México Siegwerk Druckfarben AG & Co. KGaA A tiempo completo

    Siegwerk is one of the world’s leading suppliers of Printing Inks and sustainable packaging solutions. A career here will give you significant flexibility and support in a company focused on making a positive impact in the world. Siegwerk is poised to disrupt the global packaging industry; changing the way packaging is produced and consumed for the benefit...

  • Facility Management

    hace 1 día

    Toluca, México Siegwerk Druckfarben AG & Co. KGaA A tiempo completo

    Siegwerk is one of the world’s leading suppliers of Printing Inks and sustainable packaging solutions. A career here will give you significant flexibility and support in a company focused on making a positive impact in the world. Siegwerk is poised to disrupt the global packaging industry; changing the way packaging is produced and consumed for the benefit...

  • Technical Product Management

    hace 3 semanas

    Toluca, México HSBC A tiempo completo

    -Job description If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to...

  • Facility Management

    hace 7 días

    Toluca, México Siegwerk Druckfarben AG & Co. KGaA A tiempo completo

    Siegwerk is one of the world's leading suppliers of Printing Inks and sustainable packaging solutions. A career here will give you significant flexibility and support in a company focused on making a positive impact in the world. Siegwerk is poised to disrupt the global packaging industry; changing the way packaging is produced and consumed for the benefit...

  • Technical Product Management

    hace 7 días

    Toluca, México HSBC A tiempo completo

    Job descriptionIf you're looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you'll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and...

  • Digital Service Manager

    hace 2 semanas

    Toluca, México HSBC A tiempo completo

    Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive...

  • Management Assistant

    hace 2 semanas

    Toluca, México Bosch Group A tiempo completo

    Company Description Located 70 km from Mexico City, Bosch Plant in Toluca (TlP) has manufactured a wide range of products and solutions for the Automotive Business for over 56 years. Join our team, to work, lead and win #LikeABosch **Job Description**: **Main Objective** Perform administrative activities to support Management and areas involved in the...