Tech Support

hace 3 semanas


Guadalajara, México Think Future Technologies México A tiempo completo

This clien is the leading Event Experience OS for in-person, virtual, and hybrid events. all-in-one event software helps companies measure, manage, and scale events toward crucial business outcomes—empowering every organizer, marketer, exhibitor, and attendee to unleash the power of professional events.

Powers events for brands like Amazon, Electronic Arts, Financial Times, Forbes, Siemens, and Salesforce, to name a few.

What you'll be doing:

- Triage Inbound Support tickets by categorizing them according to predefined requirements
- Manage and resolve Tier 1 Tickets, escalate Tier 2 tickets to Tier 2 team and file Jira tickets for the R&D team.
- Work with the Education team to create knowledge articles for the customers.
- Become a product expert and provide customers with best practices on product usage.
- Bring your creative thinking, strategies, and ideas to advance growth
- Learn from others and develop yourself as a customer service professional

What you’ll bring:

- 2-3 years of experience in a successful customer support role in a B2B SaaS company
- Have excellent verbal and written communication skills in English
- Available to work in rotating shifts to support our 24/7 coverage
- Familiar with Zendesk and Jira
- Someone who enjoys talking to people
- A great communicator who can easily explain complex issues
- Have a customer-focused attitude and put customers first in all interactions
- Goal-oriented, motivated, and able to adapt quickly
- High level of organization and great attention to detail
- Uses a great sense of humor to overcome any obstacle
- Managing and resolving support tickets is a breeze for you
- Basic knowledge of HTML and CSS - A PLUS

Tipo de puesto: Tiempo completo

Salario: $12,000.00 - $15,000.00 al mes

Horario:

- Horario flexible
- Lunes a viernes
- Rotativo
- Turno de 8 horas

Prestaciones:

- Aumentos salariales
- Opción a contrato indefinido
- Programa de referidos
- Seguro de gastos médicos mayores

Experiência:

- Atención al cliente: 2 años (Obligatorio)


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