Tech Support
hace 3 semanas
This clien is the leading Event Experience OS for in-person, virtual, and hybrid events. all-in-one event software helps companies measure, manage, and scale events toward crucial business outcomes—empowering every organizer, marketer, exhibitor, and attendee to unleash the power of professional events.
Powers events for brands like Amazon, Electronic Arts, Financial Times, Forbes, Siemens, and Salesforce, to name a few.
What you'll be doing:
- Triage Inbound Support tickets by categorizing them according to predefined requirements
- Manage and resolve Tier 1 Tickets, escalate Tier 2 tickets to Tier 2 team and file Jira tickets for the R&D team.
- Work with the Education team to create knowledge articles for the customers.
- Become a product expert and provide customers with best practices on product usage.
- Bring your creative thinking, strategies, and ideas to advance growth
- Learn from others and develop yourself as a customer service professional
What you’ll bring:
- 2-3 years of experience in a successful customer support role in a B2B SaaS company
- Have excellent verbal and written communication skills in English
- Available to work in rotating shifts to support our 24/7 coverage
- Familiar with Zendesk and Jira
- Someone who enjoys talking to people
- A great communicator who can easily explain complex issues
- Have a customer-focused attitude and put customers first in all interactions
- Goal-oriented, motivated, and able to adapt quickly
- High level of organization and great attention to detail
- Uses a great sense of humor to overcome any obstacle
- Managing and resolving support tickets is a breeze for you
- Basic knowledge of HTML and CSS - A PLUS
Tipo de puesto: Tiempo completo
Salario: $12,000.00 - $15,000.00 al mes
Horario:
- Horario flexible
- Lunes a viernes
- Rotativo
- Turno de 8 horas
Prestaciones:
- Aumentos salariales
- Opción a contrato indefinido
- Programa de referidos
- Seguro de gastos médicos mayores
Experiência:
- Atención al cliente: 2 años (Obligatorio)
-
Helpdesk Associate
hace 4 semanas
Guadalajara, México NTT DATA Services A tiempo completo**VACANTE PRESENCIAL (MÉXICO)** Location: Av. Mariano Otero 1249, 44530 Guadalajara, Jalisco (In-Person) Company: NTT DATA Services **Requirements**: - **Live in Guadalajara and be a Mexican citizen**: - **Finished high school (a copy of your official certificate of completion will be requested. If you have a foreign high school diploma a TRANSCRIPT...
-
Helpdesk Associate
hace 4 semanas
Guadalajara, México NTT DATA Services A tiempo completo**VACANTE PRESENCIAL (MÉXICO)** Location: Av. Mariano Otero 1249, 44530 Guadalajara, Jalisco (In-Person) Company: NTT DATA Services **Requirements**: - **Live in Guadalajara and be a Mexican citizen or have a work permit.**: - **Finished high school** (a copy of your official certificate of completion will be requested. If you have a foreign high...
-
Tech Support Part-time
hace 4 semanas
Guadalajara, México NTT DATA Services A tiempo completoAddress: Av. Mariano Otero 1249, 44530 Guadalajara, Jalisco **Requirements**: - **Live in Guadalajara and have availability to work at the office**:Av. Mariano Otero 1249, 44530 Guadalajara, Jalisco - **Finished high school (a copy of your official certificate of completion will be requested) comprobante de estudios con sello oficial de la SEP**: -...
-
Support Engineer
hace 7 días
Guadalajara, México HCL Technologies A tiempo completoMexico 1-3 Years Mexico **Job Family** Support **Job Description (Posting).** To design, execute, and optimize testing strategies, mentor junior team members, and advocate for best practices across the development lifecycle. **Qualification** B-Tech **No. of Positions** 1 **Skill (Primary)** Technical Skills (APPS)-Databases-RDBMS-Oracle...
-
Desktop Support Manager
hace 4 semanas
Guadalajara, México Innovatio Tech A tiempo completoJOB SUMMARY: As the End User Services Manager, you will play a crucial role in managing and supervising all desktop support activities. You will ensure that an advanced level of expertise and technical support is provided to the entire organization on information technology systems and services. In this role, you will be responsible for coordinating all...
-
IT Support Engineer
hace 4 semanas
Guadalajara, México Synechron A tiempo completoSynechron is a self-funded, leading digital transformation Consulting firm focused on the financial services industry working to accelerate digital initiatives for Banks, Asset Managers and Insurance. We achieve this by providing our clients with innovative solutions that solve their most complex business challenges and combining Synechron’s unique,...
-
Tech Support Specialist
hace 3 semanas
Guadalajara, Jalisco, México Koch Global Services A tiempo completoYour Job The Enterprise Finance Applications team within Koch Global Services (KGS) is seeking a Product Analyst to join our Procure-to-Pay product team to support leveraged, enterprise applications across Koch Industries companies. Our team provides support for leveraged applications and surrounding technology supporting our enterprise Procure-to-Pay...
-
Tech Support Specialist
hace 2 semanas
Guadalajara, Jalisco, México Koch Industries A tiempo completoYour Job The Enterprise Finance Applications team within Koch Global Services (KGS) is seeking a Product Analyst to join our Procure-to-Pay product team to support leveraged, enterprise applications across Koch Industries companies. Our team provides support for leveraged applications and surrounding technology supporting our enterprise Procure-to-Pay...
-
Technical Support
hace 4 semanas
Guadalajara, México Gordian Staffing A tiempo completo**Description**: Gordian Staffing, A New Way of HR We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets. OUR CLIENT: Their...
-
Sr. Java Be Developer
hace 7 días
Guadalajara, México Tech Mahindra A tiempo completo**DigitalOnUs by Tech Mahindra** At DigitalOnUs by Tech Mahindra, we not only provide Agile and DevOps methodologies to our customers, we have adopted the same within the company as well. Our nimble processes are not mired in red tape, yet robust, flexible and result-oriented. We are Software Engineers, Technical Architects, Cloud and DevOps specialists....
-
Project Coordinator
hace 6 días
Guadalajara, México Tech Mahindra A tiempo completo**This position is also open to work remotely from anywhere in Mexico** **Who is Tech Mahindra?** At Tech Mahindra, we not only provide Agile and DevOps methodologies to our customers, we have adopted the same within the company as well. Our nimble processes are not mired in red tape, yet robust, flexible and result-oriented. We are Software Engineers,...
-
Tech Support Specialist
hace 3 semanas
Guadalajara, México Koch Global Services A tiempo completoYour Job The Enterprise Finance Applications team within Koch Global Services (KGS) is seeking a Product Analyst to join our Procure-to-Pay product team to support leveraged, enterprise applications across Koch Industries companies.Our team provides support for leveraged applications and surrounding technology supporting our enterprise...
-
Tech Support Specialist
hace 3 semanas
Guadalajara, México Koch Global Services A tiempo completoYour Job The Enterprise Finance Applications team within Koch Global Services (KGS) is seeking a Product Analyst to join our Procure-to-Pay product team to support leveraged, enterprise applications across Koch Industries companies. Our team provides support for leveraged applications and surrounding technology supporting our enterprise Procure-to-Pay...
-
Tech Support Specialist
hace 2 semanas
Guadalajara, México Koch Industries A tiempo completoYour Job The Enterprise Finance Applications team within Koch Global Services (KGS) is seeking a Product Analyst to join our Procure-to-Pay product team to support leveraged, enterprise applications across Koch Industries companies. Our team provides support for leveraged applications and surrounding technology supporting our enterprise Procure-to-Pay...
-
Application Support
hace 4 semanas
Guadalajara, México Epam A tiempo completoDescription DESCRIPTION Are you a tech-savvy professional with a passion for problem-solving? Do you thrive in dynamic, collaborative environments? If so, we have an exciting opportunity for you! We're currently seeking an Application Support professional to join our vibrant team. This role offers the chance to be the first point of...
-
Senior Technology Recruiter, Mx
hace 5 días
Guadalajara, México Tech Holding A tiempo completo**About us**: Working at Tech Holding isn't just a job, it's an opportunity to be a part of something bigger. We are a full-service consulting firm that was founded on the premise of delivering predictable outcomes and high-quality solutions to our clients. Our founders and team members have industry experience and have held senior positions in a wide...
-
Application Support
hace 4 semanas
Guadalajara, Jalisco, México Epam A tiempo completoDESCRIPTIONAre you a tech-savvy professional with a passion for problem-solving? Do you thrive in dynamic, collaborative environments? If so, we have an exciting opportunity for you We're currently seeking an Application Support professional to join our vibrant team. This role offers the chance to be the first point of contact for customers seeking...
-
Application Support
hace 4 semanas
Guadalajara, México Epam A tiempo completoDESCRIPTIONAre you a tech-savvy professional with a passion for problem-solving? Do you thrive in dynamic, collaborative environments? If so, we have an exciting opportunity for you! We're currently seeking an Application Support professional to join our vibrant team. This role offers the chance to be the first point of contact for customers seeking...
-
Support Engineer
hace 7 días
Guadalajara, México Paystand A tiempo completo**Paystand** Nestled in the beautiful Santa Cruz mountains, just south of Silicon Valley is where we started. Then stepped into unique and historic Guadalajara, the Mexican Silicon Valley; and Salt Lake City, with the dramatic backdrops of the mountains of Utah. With brand new offices in strategic South San Francisco & twin cities' leading tech hub...
-
Senior DevOps Engineer
hace 1 semana
Guadalajara, Jal., México Tech Holding A tiempo completoWorking at Tech Holding isn't just a job, it's an opportunity to be a part of something bigger. We are a full-service consulting firm that was founded on the premise of delivering predictable outcomes and high-quality solutions to our clients. Our founders and team members have industry experience and have held senior positions in a wide variety of...