Customer Business Support Associate- Delivery

hace 2 meses


Iztapalapa, México SAP A tiempo completo

**We help the world run better**

**Description**

**Purpose & Objectives**

The role of the CBS Delivery Operations is to support NA Project Managers in all aspects of the project life cycle including: initiate, plan, execution, monitor and control, and close using our SAP tools and Project Management Methodology. This position is responsible for performing a basic function to support SAP Services delivery execution while on customer engagements.
- Assists with the coordination of project documentation and project creation in our SAP systems
- Assists with tasks associated with monitoring and controlling the project
- Assists with collecting estimate to complete (ETC) work hours and forecasting revenue of a project
- Assists with analysis of a project to proactively ensure the on-time delivery of a project within budget
- Assists with maintaining necessary master and transactional data that supports our local and Global project reporting
- Works with consultants and project managers to ensure accuracy of project reporting
- Captures project metrics and ensures they are clearly communicated to appropriate SAP or Customer team members
- Learns our SAP Tools and Systems

**Expectations & Tasks**
- Must have ability to:

- work as part of a team on-site and/or virtually, building credible relationships with peers and clients
- analyze, plan, and execute a variety of tasks
- adapt and function effectively in a fast-pace, dynamic environment with aggressive deadlines
- take initiative (self-starter), be results oriented and take on leadership role/ responsibilities as needed
- work to solve a problem by identifying to source through symptom analysis
- work to be an excellent communicator
- asks questions, be curious
- follow instructions
- Participate in initial training to quickly learn targeted SAP technologies and methodologies.
- Assist in the creation and maintenance of projects using SAP designed internal tools.
- Assist in the monitoring and controlling of project activities and deliverables using internal and external tracking tools.
- Assist in managing revenue forecasting using project management methodology.
- Assist in weekly and monthly status reporting.
- Assist in developing processes and templates as well as establishing document control procedures.

SKILLS / COMPETENCIES
- Must be able to work as a team player, while having the ability to work independently.
- Must be analytical and detail oriented.
- Must be able to confidently use MS Excel and understand how to use formulas. Pivot tables are a plus.
- Must be able to use MS PowerPoint & Word.
- Must possess exceptional interpersonal and communication skills including verbal, written presentation and listening.
- Must be committed to the role with high personal expectations to learn and work hard.

**Learning & Development Opportunities**
- Critical thinking skills
- Communication skills with sales and delivery colleagues
- Introduction to project management methodology
- Financial Analysis including revenue, costs, and margin
- Forecasting
- Maintaining master data
- Reporting
- Networking within SAP
- Use of SAP internal systems which involve modules such as Price to Quote, Projects, Sales, and Finance

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 388769 | Work Area: Sales Operations | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.



  • Iztapalapa, México Nielsen A tiempo completo

    At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big,...


  • Iztapalapa, México Emerson A tiempo completo

    **Essential Job Functions**: - Monitor order queue for new orders and quickly and accurately resolve open inquiries to get orders processed - Review and action Oracle sales orders for unorderable parts for hand off to Rapid Repair Center Customer Service Associate for order completion - Create and upload serial card references for orders processed - Support...


  • Iztapalapa, México The Timken Company A tiempo completo

    Your Career Begins at Timken If you're ready for a challenging career that provides you with the ability to advance personally and professionally, look to Timken. Our associates make the world more productive by improving the efficiency and reliability of the machinery that keeps industry in motion. This position is directly accountable to provide Customer...


  • Iztapalapa, México Celanese International Corporation A tiempo completo

    Overview: **Responsibilities**: The Customer Experience Associate will support the Americas Customer Service team for Acetate Tow and Nutrinova business lines. This role will provide support to a team of Customer Service Representatives, Specialists, Team Leads, and various cross - function internal stakeholders to ensure efficient and accurate order...


  • Iztapalapa, México HSBC A tiempo completo

    **Business Delivery Manager** **_Role purpose_** Operates across a subset of Agile Teams and Coordinating delivery across all aspects of change across Agile Teams and in support of the Value Stream Lead. **_Principal Accountabilities and Responsibilities _** - Support POs to understand impact of changes in backlog prioritisation on delivery plan -...

  • Delivery Shift Manager

    hace 1 semana


    Iztapalapa, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - A completed Bachelor’s Degree or 2+ years Amazon experience. - 4+ years of General Experience - 2+ Year as People Manager - English intermediate-advanced (B2+). At Amazon, we're working to be the most customer-centric company on earth. To get there, we need...


  • Iztapalapa, México Willis Towers Watson A tiempo completo

    **Summary**: The Service Delivery Management - Global Lead position will play a pivotal role in ensuring the successful delivery of IT services across all regions globally by effectively overseeing business relationships, service performance, and ensuring the comprehensive resolution of systemic performance challenges. The Service Delivery Management -...


  • Iztapalapa, México WM de Mexico, S. de R.L. de C.V. A tiempo completo

    In the middle of the energy transition, businesses and governments are faced with significant challenges. But the pace and scale of change mean every decision is made under mounting pressure. Now, more than ever, companies need reliable data, analytics and actionable insight. Wood Mackenzie is the leading global provider of data and analytics solutions for...


  • Iztapalapa, México Stripe A tiempo completo

    **Who we are** **About Stripe** Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a...


  • Iztapalapa, México The Timken Company A tiempo completo

    Your Career Begins at Timken If you're ready for a challenging career that provides you with the ability to advance personally and professionally, look to Timken. Our associates make the world more productive by improving the efficiency and reliability of the machinery that keeps industry in motion. This position will be responsible for continuous process...


  • Iztapalapa, México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo

    6+ months of software development with object oriented language experience - 6+ months of scripting language experience - 6+ months of network and operating system support experience - Bachelor’s degree in computer science or equivalent. As a Cloud Support Associate you will learn at an accelerated pace how to use and leverage many different cloud...

  • Customer Service Lead

    hace 2 meses


    Iztapalapa, México Avantor A tiempo completo

    The Opportunity: Avantor is looking for a dedicated Customer Service Lead /Líder de Servicio al Cliente. This position is located onsite in Mexico City near The World Trade Center. Supervise customer support team. Responsible for resolving basic to complex customer support issues for customers. Coordinates and leads daily team activities to meet...

  • Associate Account Manager

    hace 3 semanas


    Iztapalapa, México H Code MEXICO A tiempo completo

    Description: **About the Associate Account Manager Role**: We are looking for a full-time Associate Account Manager to support the Client Services team and Sales team in meeting campaign objectives and provide a high level of customer service to clients. **Requirements**: **Responsibilities**: - Own operational processes for assigned accounts in their...


  • Iztapalapa, México PetDesk A tiempo completo

    **About this Role** As a contract VoIP Customer Support Specialist, you will support PetDesk's VoIP phone systems.. You will provide your technical expertise and problem-solving skills to deliver exceptional customer service to the company's clients. By leveraging customer data, PetDesk Phones improves communications (calls, chats, appointments). It...


  • Iztapalapa, México Samsara A tiempo completo

    **Who we are** Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the...

  • Project Associate

    hace 5 días


    Iztapalapa, México Icon plc A tiempo completo

    ICON plc is a world-leading healthcare intelligence and clinical research organisation. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotechnology, medical device and government and public health organisations. With our patients at the centre of all that we do, we help to accelerate the development...

  • Cost Analyst

    hace 1 semana


    Iztapalapa, México Bosch Group A tiempo completo

    **Company Description** For over a century the name "Bosch" has been associated with forward-looking technology and trailblazing inventions that have made history. Bosch does business all over the world and is active in the most wide-ranging sectors. As a leading supplier in the automotive industry, Robert Bosch is dedicated to improving relationships with...


  • Iztapalapa, México Heinsohn Business Technology A tiempo completo

    Role DescriptionTasks• Support end-users with efficient resolutions in english• Sample tasks include; password resets, mailbox delegation, user account creation, hardware troubleshooting, connectivity issues, user offboarding, update installation, casic setting configuration for cloud services such as Zoom, Microsoft 365, Google apps etc,...


  • Iztapalapa, México Transplace de Mexico A tiempo completo

    **Vacante para la empresa Transplace de Mexico en Iztapalapa, Ciudad de México**: **About the Role** Transplace, an Uber Freight company, is looking for experienced customer service professionals with a background in the Transportation, Supply Chain or Logistics field. Our specialists will manage transportation functions to ensure accurate, timely delivery...

  • Delivery Director

    hace 1 semana


    Iztapalapa, México Hashmap A tiempo completo

    **Req ID**:278601 We are currently seeking a Delivery Director to join our team in Mexico City, México (MX-MEX), Mexico (MX). Delivery Management Provides direction and guidance for administration and results for multiple departments within a function or work area. Translates business plans into objectives and exercises latitude in managing...