Voip Customer Support Specialist

hace 3 semanas


Iztapalapa, México PetDesk A tiempo completo

**About this Role**

As a contract VoIP Customer Support Specialist, you will support PetDesk's VoIP phone systems.. You will provide your technical expertise and problem-solving skills to deliver exceptional customer service to the company's clients. By leveraging customer data, PetDesk Phones improves communications (calls, chats, appointments). It streamlines the staff workflow through practice management software integrated with the VoIP telephone system and enhances the clients' web experience through its unique 24/7 managed live chat services and appointment booking.

This is a 100% remote contract position based in Mexico. Contractors will assist customers across North America.

Contractors must provide their equipment (laptop, monitors, keyboard, mouse, etc.), stable internet connectivity, and dedicated workstations.

**Tasks**
- Ensure the highest levels of customer satisfaction via phone
- Make system change requests (ex., Rename extension, change phone routes)
- Troubleshoot and resolve hardware issues, including guiding customers through phone reboots and factory resets
- Enable system integrations for customers
- Conduct remote diagnostics and troubleshooting
- Resolve or Escalate customer requests/issues promptly
- Review, Analyze, and Evaluate trends on common system issues and communicate these to the company

**Requirements**:

- Proficiency in both verbal and written English, along with confident, articulate, and professional communication abilities
- Exceptional customer service skillset
- Strong ability to multitask, prioritize tasks, and effectively manage time
- Skill in handling incoming and outgoing support calls
- Proficient in conflict resolution, with the ability to sympathize and empathize with customers
- Technical expertise in network equipment, business phones, and basic software usage
- Outstanding capacity to navigate and resolve intricate issues

Petvisor is the parent company of a family of brands that includes PetDesk, Vetstoria, WhiskerCloud, Kontak, and Groomer.io. Petvisor equips veterinary practices and pet services businesses with a suite of mobile-enabled tools, facilitating better communication, service, and client retention. The company's innovative approach supports over 10,000 veterinary clinics, 400 grooming facilities, and over 20 million pet parents globally.

We are an equal opportunity and strive for a culture where everyone feels empowered to celebrate their whole, authentic selves at work. We encourage varied approaches and points of view to cultivate an inclusive workplace where difference is valued. Diversity fuels innovation and strengthens our bond with our customers and the communities we serve.

**Notice at Collection to Applicants Residing in California



  • Iztapalapa, México Skilled Wound Care A tiempo completo

    **Responsibilities**: - Resolve technical issues related to software, hardware, and systems, ensuring timely resolution and minimizing downtime. - Collaborate with departments, including clinical quality assurance, medical billers, and clinical liaisons, to deliver world-class support services and ensure customer satisfaction. - Maintain accurate and...

  • Cloud Support Engineer

    hace 4 semanas


    Iztapalapa, México RIT Solutions Inc A tiempo completo

    **Role: Cloud Support Engineer** **Location: CDMX Mexico City** **Type: Fulltime** 2. Driving process improvements, creating technical content (tutorials, videos, articles) to enhance customer experience. 3. Providing feedback to AWS teams to improve services based on customer support insights. 4. Continuously learning cutting-edge technologies and...


  • Iztapalapa, México The Timken Company A tiempo completo

    Your Career Begins at Timken If you're ready for a challenging career that provides you with the ability to advance personally and professionally, look to Timken. Our associates make the world more productive by improving the efficiency and reliability of the machinery that keeps industry in motion. This position is directly accountable to provide Customer...


  • Iztapalapa, México Reclutamiento IT A tiempo completo

    **Vacante para la empresa Reclutamiento IT en Benito Juárez, Ciudad de México**: **Sobre nosotros** - 30 años de experiência en el mercado, presencia a nível y fabricantes de soluciones para telefonía empresarial, comunicaciones unificadas en la nube y soluciones especializadas en call center, nos diferenciamos por ser innovadores y sin dudarlo, el...


  • Iztapalapa, México Qualtrics A tiempo completo

    At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination,...

  • Bilingual Support Analyst

    hace 4 semanas


    Iztapalapa, México Odoo, Inc. A tiempo completo

    In Odoo we believe in diversity, inclusion and excellence in customer service. We are looking for passionate people who share our vision and are willing to make a difference This is a great opportunity for anyone looking to learn about software. Recent graduates and people looking to advance in their professional careers are welcome!! **About the...


  • Iztapalapa, México ProcesosBilingues A tiempo completo

    Are you passionate about leveraging technology to drive business success? We're currently seeking a skilled Zoho CRM Specialist to join our team remotely. If you're fluent in both Spanish and English and have a knack for optimizing customer relationship management systems, we want to hear from you! **Responsibilities**: - Configure, customize, and maintain...


  • Iztapalapa, México Samsara A tiempo completo

    **Who we are** Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the...


  • Iztapalapa, México NOKIA A tiempo completo

    **Mexico*** **and **1** more*** **(Hybrid)** *** **Family Description** Customer Services (CS) covers customer service in different areas such as technical support, account support, operations, maintenance, network design / deployment / integration / transformation, and education. Generates revenue and the increase of customer satisfaction through...

  • Customer Service Rep

    hace 7 días


    Iztapalapa, México PerkinElmer A tiempo completo

    To identify and reply to the inquiries of the clients, it is to say, to be the first contact access to solve problems, monitor, and respond to the customer. - To put into effect the reception, revision (of prices, currency and currency exchange rate, part numbers, quantities, descriptions, advertisements, discounts, authorizations, quotations for external...


  • Iztapalapa, México Nissan A tiempo completo

    Nissan is currently seeking a dynamic individual to fill an opening for a Business Process Specialist, joining the Nissan North America's (NNA) Tax department, remotely from Mexico. This position will be based in Mexico. - Meet with various groups in the Tax department, to gather information through process mapping, flow-charting, etc., in order to...

  • Skip Tracing Specialist

    hace 4 semanas


    Iztapalapa, México Concord Servicing A tiempo completo

    **Mexico Office Skip-tracing specialist** Full-time -Non-Exempt - reports to the Contact Center Collections Manager. **Summary**:Manages the skip-tracing efforts in console’s workloads for any of clients in accordance with the organization's policies and applicable laws. Responsibilities: Searching and locating contact information for customers and...


  • Iztapalapa, México Training Talent A tiempo completo

    **Vacante para la empresa Training Talent en Cuauhtémoc, Ciudad de México**: **Sobre nosotros** - 30 años de experiência en el mercado, presencia a nível y fabricantes de soluciones para telefonía empresarial, comunicaciones unificadas en la nube y soluciones especializadas en call center, nos diferenciamos por ser innovadores y sin dudarlo, el cuidado...

  • Customer Service Agent

    hace 4 semanas


    Iztapalapa, México Gordian Staffing A tiempo completo

    **Description**: Founded in 2019, **Gordian Staffing** helps small and medium-sized enterprises in the United States and Canada with specialized services and provides high-quality people solutions. Our headquarters is in Omaha, Nebraska. Abroad, we have offices in Guadalajara and Mexico City. We are looking for someone to support one of our customers in The...

  • Dat Entry Specialist

    hace 4 semanas


    Iztapalapa, México Amalga Group A tiempo completo

    **Data Entry Specialist** Amalga Group is a multicultural and binational company that provides best-in-class IT, digital marketing and customer service talent to top U.S. companies across a wide array of industries. We offer competitive salaries to top talent in Latin America and excellent opportunities to further your career. Our company was founded on the...


  • Iztapalapa, México NielsenIQ A tiempo completo

    **Job Description** About Job**: The Data Processing Specialist is responsible for deliverables instructions with a global scope, coding and data validation, focusing on a specific industry / category in various countries. As a data processing specialist at Nielsen, you must create and deliver project results in a timely and accurate...


  • Iztapalapa, México SDZ MEX A tiempo completo

    2023 will see Sandoz become a standalone organization! As a global market leader in Generics and Biosimilar medicine, Sandoz is stepping forward from a position of strength! Those joining Sandoz in the coming months will help shape the future of the company, its growth, innovation, culture and how Sandoz impacts the lives of millions. These will be careers...

  • Clinical Specialist

    hace 7 días


    Iztapalapa, México Medtronic A tiempo completo

    **Careers that Change Lives** **A Day in the Life** Responsibilities may include the following and other duties may be assigned. - Conducts on-site education and / or consulting. - Supports field personnel in providing the best possible outcomes and service for Medtronic customers. - Partners with sales colleagues to develop and execute plans of sales for...

  • Project Specialist

    hace 4 semanas


    Iztapalapa, México Uber A tiempo completo

    **About the Role** As the Merchant Growth Project Specialist, your role is pivotal in ensuring an exceptional experience for our Merchant Partners, from onboarding to success on Uber Eats. You'll work on optimizing operations, employing data-driven strategies for third-party management, and collaborating with various teams to enhance the sales process....


  • Iztapalapa, México Reclutamiento IT A tiempo completo

    **Vacante para la empresa Reclutamiento IT en Benito Juárez, Ciudad de México**: **Sobre nosotros** - 30 años de experiência en el mercado, presencia a nível y fabricantes de soluciones para telefonía empresarial, comunicaciones unificadas en la nube y soluciones especializadas en call center, nos diferenciamos por ser innovadores y sin dudarlo, el...