Customer Quality

hace 2 semanas


Apodaca, México ABB A tiempo completo

**Customer Quality - Smart Power**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
Support the deployment of the Quality strategy for a local ABB organizational unit, including quality culture, systems, tools, and competent teams with the aim to achieve and even exceed customer expectations, while ensuring sustainable operations. Assist the organization in achieving the right mix of prevention, continuous improvement, robust root cause analysis, quick response, and sustainable solution to problems. Collaborate with of local functions that impact on the quality results in order to reach the targets for the organizational unit and aiming for world-class level performance.

**This position reports to**:
Quality Specialist

**Your responsibilities**:

- Analyze customer claims.
- Provide RMA, analyze the returned units.
- Provide 8D Reports.
- Coordinate with R&D/production/engineering/sourcing the required corrective actions.
- Manage the communication with the customer and replacement order/credit notes authorization to commercial/sales team.

**Your background**:

- Bachelor’s degree in Electronic, Mechanical Engineering or related.
- 3 years of experience working with customers.
- Knowledge of SAP & Minitab desired.
- A collaborative, solution-focused approach and strong written and spoken communication skills.
- Knowledge of 8D methodology and RCA tools
- Advanced level of English required.

**More about us**:



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