Customer Service Rep
hace 1 mes
**Vacante para la empresa North American Production Sharing de México en Tijuana, Baja California**:
Customer Support Rep
Responsible for answering customer inquiries or complaints, processing orders, researching and resolving requests and utilizing product knowledge to improve sales and maintaining customer satisfaction. Maintains an ongoing relationship with customers, sales staff, distribution, purchasing, manufacturing and marketing.
Main Activities:
- Organization: Individual Contributor competency model
- Main Interface: Internal - field sales and agency reps, customer financial services, pricing and marketing staff to support ordering process, production and logistics for customer inquiries and to resolve shipping issues. External - customers, distributors, retail accounts, freight carriers and related transportation vendors.Main Job Duties:
- Uses professional written and verbal communications to provide pricing, availability, and schedule information within established guidelines. Suggest additional and/or alternative products or services to meet customer needs.
- Researches and obtains resolution of a variety of customer inquiries. Serves as a communication link between customers and sales staff to assure responsiveness.
- Navigates MyLegrand, SAP, EZ Project and *
- Tracks order activity to inform customer of any potential delivery problems. Expedites the delivery of selected orders as needed.
- Fosters open communication internally and externally and champions creative change to improve processing and service levels.
- Completes specific product training and department training to develop and enhance product knowledge and understanding of processes, procedures and protocols. Provides guidance and assistance to new or less experienced staff. Documents procedures as required.
- Provide point of contact for VIP customers for large/ special orders/projects and manage these accounts.Coordinate all aspects of customer support, including customer communication, performance, auditing, etc., as it pertains to large projects. Schedule bi-weekly conference calls with internal sales team and customers to discuss status of the projects.
- Manage Export projects for specified customers.
- Travel as needed for site or customer visits, evaluate customer specific situations and make decisions that will ultimately satisfy our customer.
- Performs other similar and related duties as required.
**Profile**:
Education: Associates degree or equivalent education and experience
Experience: Minimum of 2 years experience in customer service or inside sales in a service/manufacturing environment. Experience with manufacturing or electrical industry a must. ERP/MRP Experience a plus - SAP and SFDC a plus.
Skills/Knowledge/Abilities:
Requires strong organizational and time management skills, close attention to detail and be able to effectively handle multiple priorities. Ability to work in a high volume, fast paced environment with frequent interruptions and periods of high stress is a must.
Central and South American representatives need be fluent in Spanish and knowledgeable of International Trade Standards.
Must be highly collaborative and able to work in a team-based environment. Must have demonstrated exceptional customer service skills and a strong customer orientation.
Must have excellent verbal and written communications skills and be able to communicate effectively across all levels of the organization.
**Nível de educación deseada**:
Superior - trunco
**Nível de experiência deseada**:
Nível Experto
**Función departamental**:
Tecnología / Internet
**Industria**:
Manufactura
**Habilidades**:
- customer service
- bilingual
- order managment
-
Customer Service Rep
hace 2 meses
Tijuana, México GGA Solutions A tiempo completoJOB DESCRIPTION Position Customer Service Rep Description This role is responsible for receiving inbound calls from people looking to apply for, seek information, or update on their application for the emergency renter’s assistance program. This position needs to be able to express empathy, acknowledge the callers concerns and follow with a genuine...
-
Customer Service Representative
hace 2 semanas
Tijuana, México Integon Service Co. A tiempo completoJob Summary: This position is responsible for handling moderate to complex inquiries, addresses various types of policies and billing inquiries from internal or external customers in an efficient, professional and accurate manner and resolving service concerns while documenting customer requests, and completing changes to policies. Service to customers may...
-
Customer Service Rep
hace 4 días
Tijuana, México Emprego MX A tiempo completoDescripción y detalle de las actividades POSITION RESPONSIBILITIES: Primary responsibilities are providing outstanding Customer Service by resolving customer product issues over the telephone and ensure their experience is memorable. Also, as a team member you will be of support to the team’s needs as well as participate in projects to assist in data...
-
$5000 Mxn Per Week
hace 1 mes
Tijuana, México Integon Service Co. A tiempo completoEXCLUSIVE TO TIJUANA AND ROSARITO RESIDENTS MUST BE FULLY BILINGUAL IN ENGLISH/SPANISH Join Integon, a US insurance company with a Tijuana branch, offering diverse opportunities in customer service. We're proud to be a Great Place To Work since 2019, recognized as one of Mexico's best employers. Experience growth and a fantastic work environment. Weekly...
-
$6000 Mxn Per Week
hace 1 mes
Tijuana, México Integon Service Co. A tiempo completoEXCLUSIVE TO TIJUANA AND ROSARITO RESIDENTS MUST BE FULLY BILINGUAL IN ENGLISH/SPANISH Join Integon, a US insurance company with a Tijuana branch, offering diverse opportunities in customer service. We're proud to be a Great Place To Work since 2019, recognized as one of Mexico's best employers. Experience growth and a fantastic work environment. Weekly...
-
$6000 Mxn Per Week
hace 3 días
Tijuana, México Integon Service Co. A tiempo completoEXCLUSIVE TO TIJUANA AND ROSARITO RESIDENTS MUST BE FULLY BILINGUAL IN ENGLISH/SPANISH Join Integon, a US insurance company with a Tijuana branch, offering diverse opportunities in customer service. We're proud to be a Great Place To Work since 2019, recognized as one of Mexico's best employers. Experience growth and a fantastic work environment. Weekly...
-
Customer Service Rep
hace 1 mes
Tijuana, México Emprego MX A tiempo completoDescripción y detalle de las actividades - Inside sales / Customer service functions. - Order entry/ order releases. - Quote entry / quote follow up. - Account management. - Credits, add bills, ATRs entry. Experiência y requisitos - Minimum 3-4 year experience in customer service, manufacturing or related field. - 2-3 years experience in Customer Service...
-
Customer Service Representative
hace 7 días
Tijuana, México NAPS A tiempo completo**Vacante para la empresa NAPS en Parque Industrial El Potrero -Tijuana, Baja California**: **Bilingual customer service rep**: Everyone loves t-shirts, and we’re in the business of bringing creative, custom t-shirts to life. We arefastest custom apparel company in the industry, and we are recruiting the best and brightest to join our fast paced, high...
-
Customer Service Representative
hace 2 semanas
Tijuana, México North American Production Sharing A tiempo completo**Customer Support Rep** Responsible for answering customer inquiries or complaints, processing orders, researching and resolving requests and utilizing product knowledge to improve sales and maintaining customer satisfaction. Maintains an ongoing relationship with customers, sales staff, distribution, purchasing, manufacturing and marketing. **Main...
-
Customer Service Rep
hace 4 semanas
Tijuana, México Emprego MX A tiempo completo**Descripción y detalle de las actividades** - Works within a team-based approach to be the single point of contact to Chomerics’ entire customer base. Provides support for a variety of customer needs within multiple industrial markets. As a team, work to continually improve the speed and quality of our responses to drive the Customer Experience. Work...
-
Customer Service Rep
hace 4 días
Tijuana, México Ensambles Hyson S.A. de C.V. A tiempo completo**OVERVIEW**: Primary responsibilities are providing outstanding Customer Service by resolving customer product issues over the telephone and ensure their experience is memorable. Also as a team member you will be of support to the team’s needs and assist in data entry and order management. **PRINCIPAL RESPONSIBILITIES**: - Enter sales orders through the...
-
Customer Services Rep
hace 1 mes
Tijuana, México North American Production Sharing de México S.A. de C.V. A tiempo completo**Customer services rep not a call center** **Responsibilities**: - Help both casual and tech savvy customers in navigating our website, creating and modifying custom designs, and assisting with accurate order processing. - Create competitive, custom quotes for customer order requests. - Act as point of contact between our customers and the company’s...
-
Customer Service Rep
hace 5 días
Tijuana, México Emprego MX A tiempo completoDescripción y detalle de las actividades OVERVIEW: The primary responsibilities are to provide exceptional Customer Service for the Training Services Project, have the ability to answer all questions, concerns and comply with special projects related. The customer service representative is also responsible for the logistics, reporting, registrations,...
-
H2o Associate Customer Service Rep
hace 4 semanas
Tijuana, México Emprego MX A tiempo completoDescripción y detalle de las actividades POSITION RESPONSIBILITIES: Primary responsibilities are design irrigation systems and provide customer support in resolving property design or product technical issues over the telephone during our high season. RESPONSIBILITIES INCLUDE: - Using CAD and other software, design irrigation systems in compliance with...
-
H2o Associate Customer Service Rep
hace 4 semanas
Tijuana, México Emprego MX A tiempo completoDescripción y detalle de las actividades POSITION RESPONSIBILITIES: Primary responsibilities are design irrigation systems and provide customer support in resolving property design or product technical issues over the telephone during our high season. RESPONSIBILITIES INCLUDE: - Using CAD and other software, design irrigation systems in compliance with...
-
Customer Service
hace 1 mes
Tijuana, México Reclutamiento 3R A tiempo completoBilingual agent - Customer service BIG CALL CENTER IS LOOKING FOR BILINGUAL AGENTS FOR CUSTOMER SERVICE WITH EASE OF WORD JOB OFFER: Base salary (weekly payment via payroll) + Bonuses + Law benefits Immediate response 2 days off per week Immediate hiring **PROFILE** - Elementary, middle school or high school - Advanced English level - Schedule...
-
Customer Service
hace 1 mes
Tijuana, México Reclutamiento 3R A tiempo completoBilingual agent - Customer service BIG CALL CENTER IS LOOKING FOR BILINGUAL AGENTS FOR CUSTOMER SERVICE WITH EASE OF WORD JOB OFFER: Base salary (weekly payment via payroll) + Bonuses + Law benefits Immediate response 2 days off per week Immediate hiring **PROFILE** - Elementary, middle school or high school - Advanced English level - Schedule...
-
Customer Service Representative
hace 10 horas
Tijuana, México Sensata Technologies, Inc. A tiempo completoThe Customer Service Representative is responsible for for interacting with customers to provide information, support and problem resolution to inquiries and order status. They will serves as the customer’s main point of contact for delivery and order status. The customer service rep maintains proactive communication and acts on customer inquiries in an...
-
Customer Service Rep
hace 4 días
Tijuana, México Emprego MX A tiempo completo**Descripción y detalle de las actividades** - OVERVIEW: Primary responsibilities are providing outstanding Customer Service by resolving customer product issues over the telephone and ensure their experience is memorable. Also as a team member you will be of support to the team’s needs and assist in data entry and order management.PRINCIPAL...
-
Customer Service
hace 2 semanas
Tijuana, México Meade Instruments México, S. de R.L. de C.V. A tiempo completoDescripción y detalle de las actividades Maintains high level of customer satisfaction by providing problem-solving resources. Complete all departmental forms accurately and neatly, Accurately enter data into the computer system, Customer Service team provides multi-channel product support to both dealer/distributors and end user customers. Maximizes...