Distributed Cloud Support Engineer I

hace 2 semanas


Guadalajara, México f5 A tiempo completo

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

What will you do?
- Fix reported issues and advocate for the customer.
- Issue reproduction and concise documentation of solutions provided through technical notes, case studies and knowledge base articles.
- Critical issue management and customer assurance when handling reported issues.
- Coordinate fixes by engineering or Site Reliability Engineers (SREs) when required and relay appropriate information to our partners and customers.
- Provide recommendations on how to improve supportability, reliability, availability, and serviceability based on lessons learned through issue resolution.
- Training and enabling our service partners to ensure that they can sufficiently support customer issues.

How do you qualify?
- 2 or more years of experience working in an operations environment.
- Background in customer service/support and IT, network, or IT security incident management.
- IT Security or IT Operations experience with corporate customers in production environments.
- Experience driving efficiencies, handling growth, and delivering results.
- Good understanding of IT, Network, or IT SOC best practices and a real passion for continuous improvement.

Advantageous to have:

- Understanding of Networking and Layer 7 Protocols.
- Familiarity with Container technologies (Docker and Kubernetes).
- Knowledge of Data Representation types (XML, JSON and YAML).
- Public cloud experience with Amazon Web Services (AWS), Google Cloud Platform (GCP) and/or Microsoft Azure is preferred.
- Security product/solutions experience (Firewalls, WAFs, DDoS) is preferred.
- Strong troubleshooting skills, independent and collaborative.
- Approachable disposition and steadfast in delivering.
- Ability to prioritize and multitask when leading sophisticated technical issues.
- Phenomenal communicator with English
- Understanding of routing and switching technologies.
- Ability to read different scripting and automation (Python, Shell and Ansible).
- Experience with Virtualization technologies.
- Bachelor’s degree in Engineering or equivalent practical experience.

Physical Demands and Work Environment
- This role requires availability outside normal business hours to align with the distributed team or to respond to critical security events.
- Some travel may be required (less than 10%).

LI-KT1

LI-Hybrid1

Equal Employment Opportunity

.


  • SOC Analyst I

    hace 2 semanas


    Guadalajara, Jal., México Tiger Text A tiempo completo

    At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Everything we do centers...

  • Cloud Engineer

    hace 4 semanas


    Guadalajara, México NTT DATA Services A tiempo completo

    Cloud Engineer (5 Years of experience)  *REMOTE* Engineering, automating, and orchestrating system provisioning and maintenance processes using modern cloud tools and technologiesDesigning and building technical solutions on CloudPlanning, designing and developing cloud-based solutionsUnderstanding the needs for new initiatives to build scalable,...

  • Cloud Engineer

    hace 1 mes


    Guadalajara, México NTT DATA Services A tiempo completo

    Cloud Engineer (5 Years of experience)  *REMOTE*   Engineering, automating, and orchestrating system provisioning and maintenance processes using modern cloud tools and technologies Designing and building technical solutions on Cloud Planning, designing and developing cloud-based solutions Understanding the needs for new initiatives to...

  • Aws Cloud Engineer

    hace 4 semanas


    Guadalajara, México Bhuvi IT Solutions A tiempo completo

    We are looking for a AWS Cloud Engineer, to work with USA client **Location: Remote in the USA** **Responsibilities** - Analyze existing system architecture and recommend secure design changes to the Cloud One AWS environment based on project objectives. - Develop scripts and workflows as needed for automated deployment. - Generate design documents, best...

  • Aws Cloud Engineer

    hace 4 semanas


    Guadalajara, México Bhuvi IT Solutions A tiempo completo

    We are looking for a AWS Cloud Engineer, to work with USA client **Location: Remote in the USA** **Responsibilities** - Analyze existing system architecture and recommend secure design changes to the Cloud One AWS environment based on project objectives. - Develop scripts and workflows as needed for automated deployment. - Generate design documents, best...

  • Senior Cloud Ops Engineer

    hace 4 semanas


    Guadalajara, México Reclutamiento en TI A tiempo completo

    **Vacante para la empresa Reclutamiento en TI en Guadalajara, Jalisco**: Position Description The Senior Cloud Operations Engineer will support Amazon Web Services (AWS) and Linux/Windows environments. The Senior Cloud Operations Engineer needs to be familiar with AWS, Apache, Tomcat, PostgreSQL, Oracle, Ansible, Jenkins, Jira, Confluence and SaaS...

  • Cloud Engineer

    hace 1 mes


    Guadalajara, México Manpower Mexico A tiempo completo

    Únete a Experis IT, una empresa líder en tecnologías de la información que conecta de manera efectiva al talento más competitivo con grandes empresas en México, Norteamérica y Europa. Puesto Vacante: Cloud Engineer Requisitos: Experiencia comprobada de 5 años en AWS cloud operations Terraform Cloud Formation Windows Server 2016 administration Nivel...

  • Cloud Engineer

    hace 3 semanas


    Guadalajara, Jalisco, México Manpower Mexico A tiempo completo

    Únete a Experis IT, una empresa líder en tecnologías de la información que conecta de manera efectiva al talento más competitivo con grandes empresas en México, Norteamérica y Europa.Puesto Vacante: Cloud EngineerRequisitos:Experiencia comprobada de 5 años en AWS cloud operationsTerraform Cloud FormationWindows Server 2016 administrationNivel de...


  • Guadalajara, México Inclusion Cloud A tiempo completo

    **About the job Oracle Cloud/Fusion Analyst** - **Maintain and improve ERP process documentation, requirements, and enhancements roadmap**: - **Participate in Quality Assurance (QA), User Acceptance Testing (UAT) and end-user training activities as required**: - **Self-educates to maintain overall system understanding, researches and understand new...


  • Guadalajara, México EPAM Systems A tiempo completo

    **DESCRIPTION**: Join the Cutting Edge of Cloud Technology: Are you ready to be a part of the dynamic realm of cloud computing? At EPAM Systems, we're seeking a Senior Network Support Engineer with a passion for solving complex challenges in the world of cloud platforms and big data products. Collaborate with a team of seasoned professionals, provide...

  • Cloud Engineer

    hace 4 semanas


    Guadalajara, México TD SYNNEX A tiempo completo

    **Cloud Engineer.** **Objectives of this Role** - Work in tandem with our engineering, architecture, Devops, Security and Development teams to identify and implement the most optimal cloud-based solutions for the company. - Managing cloud environments in accordance with company security guidelines - Patching and Upgrade for infrastructure and OS. **Daily...


  • Guadalajara, México EPAM Systems A tiempo completo

    EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most...

  • Dev Support Engineer

    hace 7 días


    Guadalajara, México EPAM Systems A tiempo completo

    You are curious, persistent, logical and clever - a true techie at heart. You enjoy living by the code of your craft and developing elegant solutions for complex problems. If this sounds like you, this could be the perfect opportunity to join EPAM as a **Dev Support Engineer **. Scroll down to learn more about the position’s responsibilities and...

  • Security Support Engineer

    hace 4 semanas


    Guadalajara, México F5 A tiempo completo

    At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.    Everything we do centers...

  • Sr. Support Engineer

    hace 4 semanas


    Guadalajara, Jal., México Gigamon A tiempo completo

    We are seeking a Technical Support Engineer to provide world-class support to Gigamon customers and partners. This role requires a friendly, polished communicator, committed to solving complex problems and delivering high-level customer satisfaction. You will get the opportunity to work with Engineering, Sales, and Customer Success to resolve Gigamon...


  • Guadalajara, México HP A tiempo completo

    Job DescriptionHP is the world’s leading personal systems and printing company, we create technology that makes life better for everyone, everywhere. Our innovation springs from a team of individuals, each collaborating and contributing their own perspectives, knowledge, and experience to advance the way the world works and lives.We are looking for...


  • Guadalajara, Jalisco, México HP A tiempo completo

    Job DescriptionHP is the world's leading personal systems and printing company, we create technology that makes life better for everyone, everywhere. Our innovation springs from a team of individuals, each collaborating and contributing their own perspectives, knowledge, and experience to advance the way the world works and lives.We are looking for...


  • Guadalajara, México NTT DATA A tiempo completo

    At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring, the best people and helping them grow both professionally and personally, we...


  • Guadalajara, México Hashmap A tiempo completo

    At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring, the best people and helping them grow both professionally and personally, we...

  • AWS Cloud Data Engineer

    hace 4 semanas


    Guadalajara, Jal., México IBM A tiempo completo

    Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the...