Dev Support Engineer

hace 4 semanas


Guadalajara, México EPAM Systems A tiempo completo

You are curious, persistent, logical and clever - a true techie at heart. You enjoy living by the code of your craft and developing elegant solutions for complex problems. If this sounds like you, this could be the perfect opportunity to join EPAM as a **Dev Support Engineer **. Scroll down to learn more about the position’s responsibilities and requirements.EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.DESCRIPTION

**RESPONSIBILITIES**
- Provide support to customers using Cloud Platform products, solutions and APIs (Firebase included) - Provide technical assistance and support
- As part of a global 24x7-support organization - Work closely with engineers and product managers to improve the product and make our customers successful - Change requests and incident ticket handling for the remaining Infrastructure Teams
- Incident Management
- Problem Management and Change Management
- Follow notification and escalation procedures
- Follow standards for communications with business involving operational issues
- Identify and document product bugs and feature requests and work with internal support teams as well as customers to implement effective solutions
- Work closely with internal support teams to improve cloud products at a senior level

**REQUIREMENTS**
- 2-5 years of experience with mobile development (iOS and Android / Flutter / React Native)
- Demonstrated proficiency in any of these languages (Java, JavaScript, Python, Go, Ruby, NodeJS)
- Experience also building Web Applications/Web Services/APIs
- Consuming Third Party APIs
- Web Development knowledge (REST, SOAP, RPC, HTTP, HTTPS)
- Experience using Web Authentication (Basic, Cookies, OAuth)
- Experience querying Relational Databases (MySQL,Oracle, DB2, Microsoft SQL)
- Knows Networking (Load Balancer, Firewall, DNS, Forwarding Rules, NAT)
- Knows Software Architecture Patterns (Monolith, Distributed, Microservices)

**NICE TO HAVE**
- Experience using Firebase

**WE OFFER**
- Career plan and real growth opportunities
- Unlimited access to LinkedIn learning solutions
- International Mobility Plan within 25 countries
- Constant training, mentoring, online corporate courses, eLearning and more
- English classes with a certified teacher
- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
- Flexible work schedule and dress code
- Collaborate in a multicultural environment and share best practices from around the globe
- Hired directly by EPAM & 100% under payroll
- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
- 13 % employee savings fund, capped to the law limit
- Grocery coupons
- 30 days December bonus
- Employee Stock Purchase Plan
- 12 vacations days plus 3 floating days
- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
- Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more
- Monthly non-taxable amount for the electricity and internet bills

Tipo de puesto: Tiempo completo

Horario:

- Turno de 8 horas

Prestaciones:

- Aumentos salariales
- Descuentos y precios preferenciales
- Horarios flexibles
- Programa de referidos
- Seguro de gastos médicos
- Seguro de gastos médicos mayores
- Seguro de la vista
- Seguro dental
- Seguro de vida
- Vacaciones adicionales o permisos con goce de sueldo
- Vales de despensa



  • Guadalajara, México Diverseteam A tiempo completo

    SupportBase24 support Engineer Guadalajara MX SYNE/TRANSAMERICA FTE **Thanks & Regards** **Lokesh Sharma** **Senior Technical Recruiter - Recruitment** **Desk Number: 907-921-2004*124** **Phone: 609-245-5311** **Salary**: $14,509.86 - $27,235.73 per month Ability to commute/relocate: - Guadalajara, Jal.: Reliably commute or planning to relocate...

  • IT Support Engineer

    hace 7 días


    Guadalajara, México Flex A tiempo completo

    Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the...

  • IT Support Engineer

    hace 15 horas


    Guadalajara, México Brillio A tiempo completo

    **IT Support Engineer - R01527083**: **About Brillio**: **IT Support Engineer** **Primary Skills**: - Find your passion and advance your career with us. Accelerate YOU at Brillio! - ** Role: SaaS Support Engineer**: - ** Employment Type: Permanent**: - ** Location: MX Location / Remote** - ** The Opportunity**: - We seek an IT Support Engineer...

  • IT Support Engineer

    hace 6 días


    Guadalajara, México Flex A tiempo completo

    Job Summary - To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add an _ - I_ - T Collaboration Support Engineer _ - located in _ - Guadalajara, North Campus_ - ._ - Reporting to the Information Technology Manager, the _ - I_ - T Collaboration Support Engineer_ - _ - will be based in Guadalajara,...


  • Guadalajara, México Wexpand A tiempo completo

    **In Wexpand** **We are unique**: We offer organic growth based on full skill development through co-creation to provide out-of-the-box solutions while encouraging professional and personal growth, achieving our employee success. As a company, we are in constant learning and development. We are passionate about creating value internationally and having a...


  • Guadalajara, México Luxoft A tiempo completo

    **Project** Description**: Large US based investment fund is looking for a support engineer having strong Unix administration skills and development experience. **Responsibilities**: Your responsibilities will include: Supporting financial data users Addressing users' concerns and queries about data availability, accessing, quality, etc. Multitasking and...

  • IT Support Engineer

    hace 1 mes


    Guadalajara, México Oracle A tiempo completo

    IT Support Engineer -2300000F **Applicants are required to read, write, and speak the following languages***: English **Preferred Qualifications** Oracle IT-Support personnel have a deep understanding of the company products and extensive experience in troubleshooting, helping customers solve technical issues usually by remote diagnosis on the phone or...

  • IT Support Engineer

    hace 1 mes


    Guadalajara, México Oracle A tiempo completo

    IT Support Engineer -23000066 **Applicants are required to read, write, and speak the following languages***: English **Preferred Qualifications** Oracle IT-Support personnel have a deep understanding of the company products and extensive experience in troubleshooting, helping customers solve technical issues usually by remote diagnosis on the phone or...


  • Guadalajara, México Vdart Inc A tiempo completo

    Overview **Java Production Support Engineer** **Location - Anywhere in Mexico. Preferred Guadalajara.** **Minimum exp - 3 years** **Maximum experience -15 years** **Top 3 mandatory skills - Java, sql, Unix** Although it’s a support role, but we need Java development experience, strong sql query exp, and unix operation system...


  • Guadalajara, México NTT DATA A tiempo completo

    **Req ID**: 276759 We are currently seeking a Master Data Support Engineer to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX). **Job Description - Master Data Support Engineer** - Adhering to service operations and activities in accordance with the mission and goals of the organization - Work with operations leads and other service owners...


  • Guadalajara, México OMRON A tiempo completo

    External Description We are looking for our next Product Support Engineer based in Guadalajara. Our engineer will support the Sales Channels, Customer Service, Product Support Team and Product Marketing Team members with technical and marketing activities for all DMS (Relays, Switches, Connectors and Sensors) and a limited amount of IA products...


  • Guadalajara, México ASMPT SMT, Inc. A tiempo completo

    The Technical Support Engineer role is a customer focused role and is part of the Technical Support Services group. This group includes Technical Support, Customer Service and Training. The role involves daily interaction with ASMPT customers who are using a broad spectrum of ASMPT SMT Solutions hardware and software products. Expectation of this Technical...


  • Guadalajara, Jal., México OMRON Corporation A tiempo completo

    We are looking for our next Product Support Engineer based in Guadalajara. Our engineer will support the Sales Channels, Customer Service, Product Support Team and Product Marketing Team members with technical and marketing activities for all DMS (Relays, Switches, Connectors and Sensors) and a limited amount of IA products such as Industrial Components...


  • Guadalajara, México amdocs A tiempo completo

    **Job ID**: 173708 **Required Travel** :Minimal **Managerial - No** **Location**: :MEXICO- GUADALAJARA (Amdocs Site) **Who are we?**: **In one sentence**: Responsible for providing outstanding technical support to a global customer base. Keeps ownership for the resolution of sophisticated technical problems, including debugging, simulations, locating bugs,...


  • Guadalajara, México BMC Software A tiempo completo

    **Basic Information**: Country Mexico State Jalisco City Guadalajara Date Published 20-Feb-2023 Job ID 36607 Travel Amount None **Description and Requirements**: LI-OG1 BMC works with 86% of the Forbes Global 50 and customers and partners around the world to create their future. With our history of innovation, industry-leading automation,...


  • Guadalajara, México Cognizant A tiempo completo

    We’re hiring! At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing...


  • Guadalajara, México Cognizant A tiempo completo

    We’re hiring! At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing...


  • Guadalajara, México Helpware A tiempo completo

    **About Us** Helpware is a technology-driven American company with offices in the USA, Ukraine, Mexico, Philippines, and Germany, providing Customer Experience & Operational Support services for modern companies. Our team of professionals is driven by the purpose of delivering best-in-class value-adding solutions to our partners by leveraging our empowered...


  • Guadalajara, México Helpware A tiempo completo

    **About Us** Helpware is a technology-driven American company with offices in the USA, Ukraine, Mexico, Philippines, and Germany, providing Customer Experience & Operational Support services for modern companies. Our team of professionals is driven by the purpose of delivering best-in-class value-adding solutions to our partners by leveraging our empowered...


  • Guadalajara, México ThinkHST A tiempo completo

    **ThinkHST** se encuentra en búsqueda de: **Manager Support Engineer con más de 10 años de experiência en**: - Desarrollo de software con un sólido conocimiento de los procesos del ciclo de vida del desarrollo de software. - Se requiere una sólida comprensión de la gestión empresarial y los principios de liderazgo. - Sólida capacidad para priorizar...