Order Management Specialist

hace 2 semanas

Ciudad de México Thomson Reuters A tiempo completo

**Order Management Specialist**:
Do you like the challenges? Do you want to be part of a global team?

Are you passionate about the chance to bring your experience to a world-class company that is market-leading or both content and technology? If yes, we’re looking for you.

The order management team is the first step in the flow of operations. We support the Latam countries of Thomson Reuters. We have contact with many members of TR around the world. We are key in the customers' experience.

**About the Role**

In this opportunity as** Order Management Specialist,** you will:

- Be responsible for implementing the entire order-to-billing process and providing ongoing order management support for sales and clients.
- Aligned to a designated client base and is accountable for building relationships with internal and external customers, playing a key role in improving service results.
- Confirms all client orders are correct for sales and financial reporting and is accountable for adhering to SOX compliance controls and 3rd party guidelines.
- Manage the entire end-to-end order life cycle, including order preparation, order monitoring, permissions, and billing/credits/cancellations for new and renewal orders.
- Obtain information required to process orders (user data, product reference details, installation details, exchange requests, billing dates, sales codes, and billing account contacts).
- Ensure appropriate technical and commercial approvals are in place.
- Provide research and support for billing disputes, ensuring issues are resolved according to departmental guidelines (which may include Service Level Agreements).
- Ensure any offline pricing calculators and/or product-specific checklists are completed.
- Verify equipment needs, communication requirements and general client needs, providing timeframes and setting client expectations accordingly.
- Manage backorders with internal partners, escalating all delays where interaction is required.
- Make sure forecasted install and billing effective dates are accurately uploaded into the tracking tool (based on local tools).
- Implement release of billing for all services and charges.
- Maintain accurate client site billing & location details, and contact/user records on internal systems.
- Reconcile date Opportunities to orders.
- Provide timely support and resolution regarding Data and Compliance issues.
- Establish key client and sales relationships in order to facilitate improved administration and customer satisfaction.
- Assist in annual renewal processing, including analyzing pricing, reviewing amendments, and invoicing.
- Manage and resolve external & internal queries relating to quote/order status, billing, client account information/permissions, and compliance issues.
- Lead ad hoc initiatives with relevant groups, ensuring customer requests are successfully implemented.
- Complete UAT testing and regression testing.
- Spot trends and make recommendations for enhancing systems and procedures.
- May review Free Trial expiration notices with account teams.

**About You**

You’re a fit for the role, if your background includes:

- Bachelor's degree.
- Advanced English level is a must.
- Experience in SAP- order to cash process.
- Experience working with Microsoft tools like Excel, Word, and Outlook.
- Soft skills: Teamwork. Organization. Goals oriented.

**Location: CDMX**

LI-ZM1

**What’s in it For You?**

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

- ** Hybrid Work Model**: We’ve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
- ** Culture**: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more
- ** Wellbeing**: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: company-wide Mental Health Day Off; Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing
- ** Learning & Development**: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking
- ** Social Impact**: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact
- ** Purpose Driven Work**: We have a superpower that we’ve never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased info

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