Customer Care Representative

hace 3 semanas

México Ria A tiempo completo

Ria Money Transfer is the second-largest global money transfer company and a division of the Europe public company Euronet Worldwide (Nasdaq: EEFT). RIA is a worldwide leader in remittances and is a recognized benchmark in both the quality and reliability of its public service.

We are looking for an enthusiastic Customer Care Expert to join our dedicated team, such an expert must be polite, and professional to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services.

Our Customer Care Expert may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each customer. Our Customer Care Expert will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. Aligning to our organizational culture, values, and policies.

The main goal of the Customer Care Expert is, for providing an excellent experience to our customers.

**Customer Care Expert Responsibilities**:

- Answering or making calls to customers to learn about and address their needs, complaints, or other issues with products or services.
- Responding efficiently and accurately to callers, explaining practical solutions, and ensuring that clients feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry customers, as needed.
- Building lasting relationships with customers and other team members based on trust and reliability.
- Utilizing software, databases, scripts, and tools appropriately.
- Understanding and striving to meet or exceed department metrics while providing excellent consistent customer service.
- Making sales or recommendations for products or services that suit client needs better.

**Requirements**:

- High school diploma or equivalent. More education or experience may be preferred.
- Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
- Understanding of company products, services, and policies.
- Proficiency with computers and strong typing skills.
- Ability to ask prying questions and diffuse tense situations.
- Strong time management and decision-making skills.
- Adaptability and accountability to build a career within the company.
- Fluency in multiple languages may be desired.

Schedule availability.

  • Customer Care Supervisor

    hace 1 mes

    Ciudad de México Wild Fork A tiempo completo

    Description Wildfork.mx is an e-commerce company that delivers high-quality food products directly to customers' homes. We are committed to providing our customers with exceptional service and quality products. Job Summary: **Responsibilities**: - Supervise and manage a team of 5 customer care representatives - Ensure that customer care representatives...

  • Customer Service Representative

    hace 1 semana

    Ciudad de México Ford A tiempo completo

    Hybrid schedule  We are looking for customer service representatives who will be responsible for taking inbound customer phone calls from Ford Credit customers, dealers, insurance companies, or other third parties while maintaining high levels of customer satisfaction. Representatives will navigate multiple systems to resolve many and varied phone calls...

  • Customer Care Agent

    hace 1 mes

    México Scalepex A tiempo completo

    We are looking for Customer Care Agents to join the on-site team. **About our team** At Scalepex, we rely on knowledgeable professionals to interact with our valued customers who have questions or concerns. We’re looking for highly skilled customer care representatives to join our team, managing a large volume of inbound calls to assist customers...

  • Associate Customer Care

    hace 7 días

    Ciudad de México Fadv A tiempo completo

    The  Associate Customer Care Representative  (Associate CCR) receives, evaluates, and answers customer inquiries in a timely manner. The Associate CCR interacts with customers via phone, chat, and email to provide information in response to routine inquiries about background check searches and may handle and resolve general issues or complaints....

  • Global Customer Care

    hace 7 días

    Ciudad de México Ciena Corporation A tiempo completo

    Please navigate the suggestions using the tab key Enter Location Refine your search Category Data Analytics ( 3 ) jobs Finance, Accounting & Audit ( 1 ) job Global Customer Care ( 16 ) jobs Global Services ( 3 ) jobs IT ( 13 ) jobs Interns, Students & Temporary ( 11 ) jobs Learning ( 1 ) job Legal ( 1 ) job Marketing & Communications ( 3 ) jobs ...

  • Customer Care Expert

    hace 1 mes

    México Ria A tiempo completo

    Our Customer Care Expert may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each customer. Our Customer Care Expert will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. Aligning to our organizational...

  • Customer Service Representative

    hace 2 días

    Ciudad de México Worldwide Recruiter A tiempo completo

    We are looking for hundreds of customer service representatives. “Evolving the BPO services and helping with our clients´ needs to a whole new level. ” Compensation: USD 3 - 5/hour. + Holiday pay (up to 2x pay rate). Location: Remote (for Costa Rica, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Argentina, Bolivia, Brazil, Chile,...

  • Customer Service Representative

    hace 2 días

    Ciudad de México Worldwide Recruiter A tiempo completo

    We are looking for hundreds of customer service representatives. “Evolving the BPO services and helping with our clients´ needs to a whole new level. ” Compensation: USD 3 - 5/hour. + Holiday pay (up to 2x pay rate). Location: Remote (for Costa Rica, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Argentina, Bolivia, Brazil, Chile,...

  • Customer Service Representative

    hace 18 horas

    Ciudad de México Worldwide Recruiter A tiempo completo

    We are looking for hundreds of customer service representatives. “Evolving the BPO services and helping with our clients´ needs to a whole new level. ” Compensation: USD 3 - 5/hour. + Holiday pay (up to 2x pay rate). Location: Remote (for Costa Rica, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Argentina, Bolivia, Brazil, Chile,...

  • Customer Care Support Representative

    hace 4 semanas

    México Kerry A tiempo completo

    Requisition ID 49211 Position Type FT Permanent Recruiter Posting Type DNI Kerry Global Business Services (GBS) is an integral enabler of Kerry’s vision to be our Customer’s most valued partner, creating a world of sustainable nutrition. There are five key elements of our success: - We are a key enabler for Kerry’s vision - we enable the business,...

  • Customer service representative

    hace 2 días

    Ciudad de México Torre Labs Inc. A tiempo completo

    We are looking for hundreds of customer service representatives. 🚀-Evolving the BPO services and helping with our clients´ needs to a whole new level. 🦜?💰 Compensation: USD 3 - 5/hour.+ Holiday pay (up to 2x pay rate).🌎 Location: Remote (for Costa Rica, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Argentina, Bolivia, Brazil,...

  • Customer Service Representative

    hace 6 días

    México Avery Dennison A tiempo completo

    Company Description **Job Description**: For our Customer Service team we are hiring a fresh mind for this very challenging supporting role in a very fast growing business and within a high performing team as **Customer Service Representative** **What we can offer you! Your Role**: As Customer Service Representative you will further develop current and...

  • Customer Care Representative

    hace 1 mes

    México FedEx Express LAC A tiempo completo

    Involves online and telephone contact with external/internal customers within functional area and completing any related administration. **General job description**: Under general guidance completes the following tasks: - Serve as direct contact for targeted accounts and provide priority assistance for their requests. - Respond to customer requests in a...

  • Customer Service Representative

    hace 7 horas

    México Watlow Electric Manufacturing, Inc. A tiempo completo

    Una oportunidad de crecer con nosotros ¿Disfrutarías trabajar en el acelerado mundo de la tecnología industrial? Si es así, te tenemos una oportunidad sobresaliente para unirte a nuestro Equipo Watlow, donde trabajamos con muchas de las más grandes compañías como líderes en tecnología y soluciones. Estamos generando impactos positivos cada día que...

  • Asistente de Customer Care

    hace 1 mes

    México AIR SEA CARGO A tiempo completo

    AIR SEA CARGO por apertura de nuevas sucursales solicita: **Asistente de Customer Care & Pricing** **Requisitos**: - Lic. en Negocios Internacionales, Comercio Exterior o carrera afín. - Experiência mínima de dos años en área de atención a clientes, customer service, o área afín. - Ingles Avanzado ( Hablado y escrito) Principales...

  • Customer Care Specialist

    hace 4 semanas

    México Kerry A tiempo completo

    **Requisition ID **49825 **Position Type **FT Permanent **Recruiter** **Posting Type** DNI Leading to better encompasses all we do at Kerry, it's how we've become the worlds leading taste and nutrition company. Whether it's building and manufacturing sustainable solutions for food, beverage or pharmaceutical consumers, our commitment to lead the world to...

  • Customer Care

    hace 1 mes

    Ciudad de México MultiLatin Background Screening A tiempo completo

    Importante Consultoría de Servicios Internacional solicita: Buscamos tu talento como: **CUSTOMER CARE - ATENCION A CLIENTES - SECTOR CORPORATIVOS** - **URGENTE**_ **Requisitos**: - Licenciatura trunca o Terminada - 3 años de experiência desempeñándose como customer care, customer service, atención a clientes a sector corporativos, asistencia de...

  • Customer Service Representative

    hace 4 días

    México Michelin A tiempo completo

    Customer Service Representative Michelin, the leading tire company, is dedicated to sustainably improving the mobility of goods and people by manufacturing and marketing tires and services for every type of vehicle, including airplanes, automobiles, bicycles/motorcycles, earthmovers, farm equipment and trucks. It also offers digital mobility support...

  • Customer Services Representative

    hace 7 horas

    México Watlow Electric Manufacturing, Inc. A tiempo completo

    Una oportunidad de crecer con nosotros ¿Disfrutarías trabajar en el acelerado mundo de la tecnología industrial? Si es así, te tenemos una oportunidad sobresaliente para unirte a nuestro Equipo Watlow, donde trabajamos con muchas de las más grandes compañías como líderes en tecnología y soluciones. Estamos generando impactos positivos cada día que...

  • Bilingual customer service representative

    hace 1 semana

    Ciudad de México Manpower S.A. de C.V A tiempo completo

    Main functions: Sector: Human Resources, Share center, call center with HR background To give support to questions or issues related to the human resources department to employees in the United States and other parts of the world. This position should be more focused on customer service profiles. It will be a plus if the candidates have knowledge in human...