Customer Care Specialist
hace 3 semanas
**Requisition ID **49825
**Position Type **FT Permanent
**Recruiter**
**Posting Type** DNI
Leading to better encompasses all we do at Kerry, it's how we've become the worlds leading taste and nutrition company. Whether it's building and manufacturing sustainable solutions for food, beverage or pharmaceutical consumers, our commitment to lead the world to better nutrition drives us forward. With 25,000+ colleagues across the globe and 15,000+ Kerry products, your opportunities are limitless.
**About Kerry**:
Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.
**About the role**:
Responsible for making decisions, negotiating, and following up on obtaining sustainable and comprehensive alternatives for clients and the business, so that the CCR - client relationship is more direct, making communication more pleasant directly and effective.
**What would you do?**:
- Deliver Supply Excellence: coordinate relevant customer facing activities partnering with the wider Customer Care team, Integrated Operations and Commercial teams to support smooth supply and deescalate issues to drive delivery issue resolution.
- Control Towers: Attend and participate in relevant meetings, seek resolution and decision making to ensure consistent communication to customers and commercial partners.
- Master Data Management: manage relevant master data and customer data requests in collaboration with wider customer care and relevant internal functions.
- Forecast receipt - Partner with the Demand Partner to share & provide visibility of any additional insight / customer demand related information above the demand partners direct connection with the customer.
- Complaint Management: Manage the complaint process in line with agreed service levels ensuring timely resolution & responsiveness. Resolve complaint by clarifying the customer's requirements, coordinate internally to collate root cause and collective actions and communicate professional and comprehensive responses to customer complaints within agreed Service Level Agreement aligning with relevant internal functions i.e. Quality.
- Teamwork: providing insights and support to your wider Customer Care teams to ensure high performance at a functional and global level. Partners with Account Managers to keep them apprised of insights, issues and opportunities.
- Ad hoc projects / assignments / initiatives - Based on business requirements, remains fully flexible to meet changing business requirements and demands, participation in ad-hoc assignments, continuous improvement initiatives and projects.
- Enable & support cross enterprise forums, programs & initiatives - functional SME with responsibility for key activities / workstreams to support delivery of various programs, demonstrate engagement and collaboration with key stakeholders. Represent function and participation at a cross functional / enterprise level.
**What will you need to be successful?**:
- Bachelor’s degree
- 1-2 years in a customer facing role: Experience in customer service, account management or sales support, desirable if experience is in food, beverage or pharma sector.
- Ability to navigate multiple systems simultaneously.
- Order to invoice experience in SAP.
- Advanced English, excellent verbal and written communication skills (is a must)
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