Quality Assurance Specialist- Contac Center

Review agents’ conversations across all contact touchpoints to measure teams’ performance and track customer support quality. - Contribute to call calibration sessions to evaluate agent performance. - Identify lapses in agents’ performance and provide constructive feedback for improvement. - Engage in customer listening to identify customer pain points...

The Quality Assurance and Training (QAT) Specialist functions in a supporting role to the Quality Assurance and Training (QAT) Coordinator. The QAT Specialist will perform a variety of tasks related to quality assurance such as, but not limited to, audits, document drafting, troubleshooting, research, and analysis. The QAT Specialist is also a part of the...

**Job Summary**: **Duties/Responsibilities**: - Maintains and develops internal quality standards. - Analyze NPS and CSAT results and provide constructive feedback and action plans for improving results. - Recommend enhancement or updates to supporting materials and training programs to improve customer experience. - Coordinate and participates in...

Review agents' conversations across all contact touchpoints to measure teams' performance and track customer support quality. Contribute to call calibration sessions to evaluate agent performance. Identify lapses in agents' performance and provide constructive feedback for improvement. Engage in customer listening to identify customer pain points and...

Responsible for delivering optimum quality of a company's services or goods. In addition to maintaining consistent quality, they help to ensure compliance with laws, regulations, and environmental standards, recommending improvements where necessary. Creates and implements company quality standards. Accomplishes quality assurance objectives by monitoring,...

Responsible for delivering optimum quality of a company's services or goods. In addition to maintaining consistent quality, they help to ensure compliance with laws, regulations, and environmental standards, recommending improvements where necessary.Creates and implements company quality standards.Accomplishes quality assurance objectives by monitoring,...

Responsible for delivering optimum quality of a company's services or goods. In addition to maintaining consistent quality, they help to ensure compliance with laws, regulations, and environmental standards, recommending improvements where necessary. Creates and implements company quality standards. Accomplishes quality assurance objectives by monitoring,...

In this role, you will support to develop and shape Axos Bank’s fromtline support strategy and execution. You will work closely with the call center leadership team, internal, and cross functional stakeholders. **Duties/Responsibilities**: - Maintains and develops internal quality standards. - Analyze NPS and CSAT results and provide constructive...

**Vacante para la empresa Contac Center en Tijuana, Baja California**: Empresa lider en telecomunicaciones (IZZI Telecom) Se encuenta en busqueda de asesores de venta via telefonica con opcion a HOME OFFICE. Ofrecemos. - Sueldo base semanal - Comisiones semanales - Bonos por productividad. - Bonos por calidad. - Opcion a home office - Contrato...

**Vacante para la empresa Contac center en Tijuana, Baja California**: Empresa lider en telecomunicaciones (IZZI Telecom) Se encuenta en busqueda de asesores de venta via telefonica con opcion a HOME OFFICE. Ofrecemos. - Sueldo base semanal - Comisiones semanales - Bonos por productividad. - Bonos por calidad. - Opcion a home office - Contrato...

Descripción y detalle de las actividades Pacific Industrial Park company has a quality control specialist job opening: RESPONSABILITIES: 1. Inspection and Testing: Conduct thorough inspections of products, materials, or components to identify defects or deviations from quality standards. Perform various tests and analyses using equipment to ensure products...

Descripción y detalle de las actividades Pacific Industrial Park company has a quality control specialist job opening: RESPONSABILITIES: 1. Inspection and Testing: Conduct thorough inspections of products, materials, or components to identify defects or deviations from quality standards. Perform various tests and analyses using equipment to ensure products...

Pacific Industrial Park company has a quality control specialist job opening: RESPONSABILITIES: 1. Inspection and Testing: - Conduct thorough inspections of products, materials, or components to identify defects or deviations from quality standards. - Perform various tests and analyses using equipment to ensure products meet quality requirements. - Document...

**Summary**: QA Lead ensures product quality and timely delivery by overseeing post-hand-off processes from Product Development. Coordinates with China Production Team, enforces quality control, manages testing, and resolves production issues. **General Responsibilities**: - Collaborate with cross-functional teams for vendor allocation recommendations. -...

**Vacante para la empresa motiva contac center en Zona Centro -Tijuana, Baja California**: motiva contact center solicita: BACK OFFICE requisitos: 1. Ingles conversacional ( de preferencia) 2. manejo de office 3. typing test 25 % o más. 4. computer skills 5. proactividad 6. calidad en el servicio al cliente. 8. orio laboral de 8:30 am a 6:00 pm....

**Vacante para la empresa motiva contac center en zona centro - Tijuana, Baja California**: SOLICITAMOS RECLUTADOR BILINGUE conocimientos: - Manejo de redes sociales - manejo de celuar - paqueteria Office - ingles conversacional 80% Habilidades: - Sercivio al cliente - Trabajo en equipo - Sentido de urgencia - Trabajo bajo presión - buena presentacion -...

Descripción y detalle de las actividades - Involved in the design, development, and execution of functional tests used to measure correctness, adaptability, performance, and overall quality. - Collaborate with the process, quality assurance, marketing, and customer service departments to help deliver timely product releases that meet our customer’s needs....

For over 15 years, SMS/TRIGO has remained the industry leader with a “boots on the ground” approach to drive systematic changes that improve quality while sustaining on-time delivery performance. Working as an extension of its customers, SMS/TRIGO’s unique, Fully Integrated Service Solution offers Supplier Management, Supplier Development, and Quality...

Pacific Industrial Park company has a quality control specialist job opening:RESPONSABILITIES:1.Inspection and Testing:Conduct thorough inspections of products, materials, or components to identify defects or deviations from quality standards.Perform various tests and analyses using equipment to ensure products meet quality requirements.Document inspection...

**Vacante para la empresa motiva contac center en zona centro - Tijuana, Baja California**: **AUXILIAR ADMINISTRATIVO - RECEPCIONISTA** Edad: 20-40 Perfil académico: Preparatoria o carrera trunca Conocimientos: - Elaboración de expedientes - Control de lockers - Manejo de documentos de altas y/o bajas - Archivo y control de expedientes - Manejo de...