Call Center Quality Assurance Analyst Jr

In this role, you will support to develop and shape Axos Bank’s fromtline support strategy and execution. You will work closely with the call center leadership team, internal, and cross functional stakeholders. **Duties/Responsibilities**: - Maintains and develops internal quality standards. - Analyze NPS and CSAT results and provide constructive...

**Centro**:Otay por UABC (Estamos a 5 minutos de UABC) - **Salario**: $3,800 mxp semanal, libre de impuestos. - **Bono Mensual**:Hasta $200 dolares acorde a desempeño - **Horarios**: Lunes a Viernes con disponiblidad de horario entre 7:00 am - 6:00 pm. - **Posición**:QA Analyst - **Requisitos**: Inglés Intermedio -Avanzado **Job Types**: Full-time,...

**Job Summary**: **Duties/Responsibilities**: - Maintains and develops internal quality standards. - Analyze NPS and CSAT results and provide constructive feedback and action plans for improving results. - Recommend enhancement or updates to supporting materials and training programs to improve customer experience. - Coordinate and participates in...

**Quality Assurance Specialist** **Job Summary**: In this role, you will support to develop and shape fromtline support strategy and execution. You will work closely with the call center leadership team, internal, and cross functional stakeholders. **Duties/Responsibilities**: - Maintains and develops internal quality standards. - Analyze NPS and CSAT...

**Job Summary**: **Duties/Responsibilities**: - Maintains and develops internal quality standards. - Analyze NPS and CSAT results and provide constructive feedback and action plans for improving results. - Recommend enhancement or updates to supporting materials and training programs to improve customer experience. - Coordinate and participates in...

Our fast-growing team is looking for a great supervisor to lead our team and achieve amazing things. **Responsibilities**: - Communicate organizational needs, oversee employees' performance, provide guidance and support, identify development needs, and manage the reciprocal relationship between staff and the organization so that each is...

Responsible for delivering optimum quality of a company's services or goods. In addition to maintaining consistent quality, they help to ensure compliance with laws, regulations, and environmental standards, recommending improvements where necessary. Creates and implements company quality standards. Accomplishes quality assurance objectives by monitoring,...

**Job Summary**: In this role, you will support to develop and shape Axos Bank’s fromtline support strategy and execution. You will work closely with the call center leadership team, internal, and cross functional stakeholders. **Duties/Responsibilities**: - Maintains and develops internal quality standards. - Analyze NPS and CSAT results and provide...

Solicitamos agentes telefónicos bilingues para campaña de préstamos. - Trabajo sencillo - Capacitación pagada - Horario de lunes a viernes Solo debes contar con: - Experiência trabajando en call center - Inglés fluido - Trato amable y coordial - Apego a normas y procedimientos POSTULATE Y EMPIEZA A TRABAJAR YA!!! Tipo de puesto: Tiempo...

Descripción y detalle de las actividades Job description Summary: Develop Quality strategies that help improve our customers' experience. Monitor and lead activities of the Quality analyst team responsible for monitoring, feedback and calibration activities. Analyze and generate reports that translate into process improvement and KPIs. Responsibilities:...

Buen dia a todos. "OPORTUNIDAD LABORAL" Hola a todos, en la empresa que trabajo estan solicitando personal. Ubicación Tijuana. Torres y Otay. Salario 3800 a 4200mxn pago semanal. Bonos de hasta 200usd. Requisitos ingles intermedio-avanzado. Es un call center se reciben llamadas 50/50, mitad en español y mitad en ingles. Horario 48 hrs de lunes a...

The Quality Assurance and Training (QAT) Specialist functions in a supporting role to the Quality Assurance and Training (QAT) Coordinator. The QAT Specialist will perform a variety of tasks related to quality assurance such as, but not limited to, audits, document drafting, troubleshooting, research, and analysis. The QAT Specialist is also a part of the...

Solicitamos agentes telefónicos bilingues para campaña de préstamos. - Trabajo sencillo - Capacitación pagada - Horario de lunes a viernes Solo debes contar con: - Experiência trabajando en call center - Inglés fluido - Trato amable y coordial - Apego a normas y procedimientos POSTULATE Y EMPIEZA A TRABAJAR YA!!! Tipo de puesto: Tiempo...

Responsible for delivering optimum quality of a company’s services or goods. In addition to maintaining consistent quality, they help to ensure compliance with laws, regulations, and environmental standards, recommending improvements where necessary. Creates and implements company quality standards. Accomplishes quality assurance objectives by...

**Job Summary**: **Duties/Responsibilities**: - Maintains and develops internal quality standards. - Analyze NPS and CSAT results and provide constructive feedback and action plans for improving results. - Recommend enhancement or updates to supporting materials and training programs to improve customer experience. - Coordinate and participates in...

**Job Summary**: **Duties/Responsibilities**: - Maintains and develops internal quality standards. - Analyze NPS and CSAT results and provide constructive feedback and action plans for improving results. - Recommend enhancement or updates to supporting materials and training programs to improve customer experience. - Coordinate and participates in...

USA Clinics Group is looking for an experienced Call Center Trainer to manage the on boarding of new employees and facilitate initial and ongoing training. The overall objective is to ensure that staff is knowledgeable and capable of delivering excellent customer service in an accurate, timely and courteous manner. **Responsibilities**: - Create and update...

USA Clinics Group is looking for an experienced call center trainer to manage the on boarding of new employees and facilitate initial and ongoing training. The overall objective is to ensure that staff is knowledgeable and capable of delivering excellent costumer service in an accurate, timely and courteous manner. **Responsibilities** - Create and update...

**Summary**: QA Lead ensures product quality and timely delivery by overseeing post-hand-off processes from Product Development. Coordinates with China Production Team, enforces quality control, manages testing, and resolves production issues. **General Responsibilities**: - Collaborate with cross-functional teams for vendor allocation recommendations. -...

Descripción y detalle de las actividades Experiência y requisitos - High School Degree - Advance English level - Windows, Office: Word, Excel, PowerPoint - Audit / evaluation of interactions - 1 year - Effective feedback - Monitoring systems - Knowledge about auto insurance Organización Seguros Confie Giro Telemarketing Actividad principal We are a...