Call Center Quality Assurance Analyst Jr

Quality assurance (QA) in call centers is a process that ensures you're performing according to the standards of your company. This is done by monitoring and evaluating your team based on the key performance indicators (KPIs) that you have set, in this case equal or above 90% on compliance and customer experience.The QA Department works with operations but...

**Job Summary**: **Duties/Responsibilities**: - Maintains and develops internal quality standards. - Analyze NPS and CSAT results and provide constructive feedback and action plans for improving results. - Recommend enhancement or updates to supporting materials and training programs to improve customer experience. - Coordinate and participates in...

**WORK FROM HOME TIJUANA, B.C.** Jr. Telecom Analyst needs to primarily audit and analyze telecommunication reports, which includes but is not limited to call recordings, call accounting, hardware inventory, software licensing. **Responsibilities**: - Programs, analyzes and resolves problems related to telecommunications systems' software and hardware. -...

**Job Summary**: In this role, you will support to develop and shape Axos Bank’s fromtline support strategy and execution. You will work closely with the call center leadership team, internal, and cross functional stakeholders. **Duties/Responsibilities**: - Maintains and develops internal quality standards. - Analyze NPS and CSAT results and provide...

Contamos con posiciones disponibles como AGENTE TELEFONICO BILINGÜE - Capacitación pagada - Horario de lunes a viernes - Pago semanal de manera puntual - Ambiente laboral sano y respetuoso Solo debes contar con: - Experiência trabajando en call center - Inglés fluido - Trato amable y coordial - Apego a normas y procedimientos POSTULATE Y EMPIEZA A...

Buen dia a todos. "OPORTUNIDAD LABORAL" Hola a todos, en la empresa que trabajo estan solicitando personal. Ubicación Tijuana. Torres y Otay. Salario 3800 a 4200mxn pago semanal. Bonos de hasta 200usd. Requisitos ingles intermedio-avanzado. Es un call center se reciben llamadas 50/50, mitad en español y mitad en ingles. Horario 48 hrs de lunes a...

North American Production Sharing seeks a Quality Assurance Specialist to ensure product quality meets specifications and supports customer needs.About the RoleWe are looking for an experienced Quality Assurance Specialist to join our team. The ideal candidate will have a strong background in quality assurance and experience working with multidisciplinary...

Responsible for delivering optimum quality of a company's services or goods. In addition to maintaining consistent quality, they help to ensure compliance with laws, regulations, and environmental standards, recommending improvements where necessary. Creates and implements company quality standards. Accomplishes quality assurance objectives by monitoring,...

The Veritiv Quality Assurance Team is seeking a Quality Assurance Specialist to support quality assurance systems and procedures for ensuring supplier component and club assembly quality in a high volume manufacturing environment.This role will be responsible for supporting quality assurance activities to ensure quality standards for supplier components and...

We are seeking a highly skilled Quality Assurance Manager to join our team at Flex in Tijuana. As a key member of our organization, you will play a critical role in ensuring the highest quality products are delivered to our customers.Key Responsibilities:Oversee and coordinate all Quality Assurance Inspection activities to ensure compliance with industry...

About the Role">This position requires a skilled Telecom Analyst to join our team at Call Center Services International. As a Junior Telecom Analyst, you will play a vital role in providing exceptional technical support to our clients.

Viamericas is a #1 ranked and licensed money transmitter offering international money transfer, bill payment, check processing and a variety of other services at thousands of agent locations across the United States, and over 100,000 locations in 50 countries. At Viamericas, our ultimate objective is to help immigrants succeed and improve their lives by...

USA Clinics Group is looking for an experienced call center trainer to manage the on boarding of new employees and facilitate initial and ongoing training. The overall objective is to ensure that staff is knowledgeable and capable of delivering excellent costumer service in an accurate, timely and courteous manner. **Responsibilities** - Create and update...

Eaton's AER FED Fluid Electrical Distribution division is currently seeking a skilled Quality Assurance Specialist to join their team.**Job Overview**We are committed to ensuring the highest quality standards in our products and processes. As a Quality Assurance Specialist, you will play a crucial role in executing our Strategic Quality Plan and ensuring...

The Sensata Technologies organization is dedicated to collaborating with talented individuals to drive innovation and excellence in quality assurance.Estimated salary range for this role is $120,000 - $180,000 per annum.Job Description:We are seeking an experienced Quality Assurance Director to lead our internal quality improvements and customer quality...

About the RoleAre you a seasoned professional looking to take on a leadership role in Quality Assurance? We are seeking a highly skilled Senior Quality Assurance Manager to join our team at Buscojobs México. In this position, you will be responsible for overseeing the quality assurance processes and ensuring that our products meet the highest standards of...

Company OverviewTurnitin, LLC is a global company with diverse offices and a community of colleagues unified by a shared desire to make a difference in education.Job DescriptionWe are seeking a Quality Assurance Expert to implement and execute test plans for our suite of products throughout the full software lifecycle. The ideal candidate will work within an...

The Quality Assurance and Training (QAT) Specialist functions in a supporting role to the Quality Assurance and Training (QAT) Coordinator. The QAT Specialist will perform a variety of tasks related to quality assurance such as, but not limited to, audits, document drafting, troubleshooting, research, and analysis. The QAT Specialist is also a part of the...

About Nice2ChatWe are seeking a highly skilled QA Tester to join our team at Nice2Chat. As a key member of our team, you will be responsible for ensuring the high quality of our web applications by identifying and reporting bugs, as well as collaborating with cross-functional teams to resolve issues.CompensationThe estimated salary for this position is...

Job OverviewWe are seeking an experienced Quality Assurance Director to lead our quality initiatives and drive process improvements. The ideal candidate will have a strong background in quality engineering and experience in supervising cross-functional teams.