Professional, Account Services

hace 4 meses

Huixquilucan, México Under Armour A tiempo completo

**Values & Innovation**:
At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate.

Our Values define and unite us, the beliefs that are the red thread that connects everyone at Under Armour. Our values are rallying cries, reminding us why we're here, and fueling everything we do.

Our pursuit of better begins with innovation and with our team's mission of being the best. With us, you get the freedom to go further - no matter your role. That means developing, delivering, and selling the state-of-the-art products and digital tools that make top performers even better.

**Purpose of Role**:
The responsibilities of the Professional, Account Services will be to manage the customer service aspects of our highest volume accounts. These individuals will analyze customer fill rates and independently problem solve for delayed product. They will communicate and partner with the sales team and buyers for the accounts to determine the right action plan for UA and the customers regarding their orders. They will run SAP & BI reports to determine allocation fill rates, future fill rates and system release dates so that the warehouse has efficient time to pack orders within the customers’ requested windows.

**Your Impact**:

- Daily customer order bank management for North American Wholesale accounts
- Analyzing account fill rates and actively problem solving for delayed product
- Running SAP & BI reports to determine current fill rates, future fill rates and system release dates so that the warehouse has efficient time to pack orders within the customers requested window.
- Provide detailed allocation reports and updates to account managers and customers regarding their orders and be able to answer any questions regarding reporting.
- Independently act on various company reports
- Partner with sales to determine the right action plan for Under Armour and the customer regarding their orders and shipments.
- Aid in the development/improvement of procedures, reports & processes
- Respond to customer inquiries regarding orders, shipments, products, VAS requirements and pricing.
- Service all inside and outside calls promptly and with enthusiasm
- Understand the product line and cross sell when needed.
- Manage account dashboards to ensure accurate and timely deliveries.
- Ensure a working knowledge of entire order cycle and have the ability to identify any gaps or process improvements.
- Work cross functionally with the Supply Chain, DH, IT, Accounting and Production Teams to coordinate and ensure delivery by specified dates; if specified delivery dates are not met, needs to act and expedite or trace missing or delayed shipments to satisfy customers.
- Arrives at meetings and appointments with customers on time and prepared.

**Qualifications**:

- Bachelor’s degree
- 1+ years of related customer service
- Professional written and oral communication demonstrating a courteous demeanor and desire to assist the customer and internal departments.
- Availability during normal work hours (8:30 am - 5:30 pm) to respond promptly to customer needs or requests for service and assistance.
- Must be detail oriented, a people person, able to prioritize tasks and able to work under pressure with multiple deadlines.
- Identifies and resolves customer problems in a timely manner. Listens to feedback and improves service.
- Meets time commitments to customers.
- Analytical - Collects and provides data; Uses intuition and experience to complement data.
- Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.
- Technical Skills - Strives to continuously build knowledge and skills, Shares expertise with others.
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- Oral Communication - Listens and gets clarification; Responds well to questions; Participates in meetings.
- Written Communication - Writes clearly and informatively; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
- Teamwork - Balances team and individual responsibilities; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
- Leadership - Exhibits confidence in self and others; Accepts feedback from others.
- Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thorough

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