![Viamericas](https://media.trabajo.org/img/noimg.jpg)
Quality Control Analyst
hace 2 semanas
Viamericas is a #1 ranked and licensed money transmitter offering international money transfer, bill payment, check processing and a variety of other services at thousands of agent locations across the United States, and over 100,000 locations in 50 countries. At Viamericas, our ultimate objective is to help immigrants succeed and improve their lives by providing the highest quality financial services. We are always seeking TOP TALENT - experienced individuals who embrace our core values of respect, innovation, integrity and impact.
Aportar de manera permanente a la mejora continua de los procesos, productos y servicios siendo el nexo de unión entre la operación, las directrices de calidad de la empresa y las específicas de los departamentos.
**Responsabilidades**:
- Monitorear el ciclo completo de atención de los clientes, asegurando que los sistemas y procedimientos cumplan los objetivos con los que fueron diseñados e implementados a través de la escucha de llamadas grabadas, en vivo y chat
- Proponer mejoras a los procesos y procedimientos que gestionen los requerimientos que afectan directa o indirectamente a los clientes
- Revisar y transmitir a los responsables de las diferentes áreas y procesos las fallas detectadas
- Elaborar acciones de mejoramiento para los casos reiterativos de errores grupales o individuales en conjunto con el respectivo responsable
- Mantener una comunicación efectiva con los supervisores, asistentes, ejecutivo de cuenta e interventores funcionales
- Proponer acciones de mejora referentes a tiempos de atención, metodologías de trabajo, compensación de carga laboral y todas aquellas que favorezcan la eficiencia
- Detectar el impacto de las actualizaciones de procesos y herramientas, así como proponer medidas para mitigar el impacto previsto
**Educacion y Abilidades**:
- El _Analista de Control de Calidad _deberá contar con las siguientes calificaciones:
- Habilidad de iniciativa
- Capacidad de análisis.
- Conocimiento en mejora continua.
- Horario flexible.
- Dominio de Inglés (preferente no obligatorio)
**Condiciones del Trabajo**:
- Esta posición se desarrolla en un ambiente normal de oficina. Requiere usar equipos normales de oficina como computadores, teléfonos, fotocopiadoras, archivadores y máquinas de fax entre otros.
Come work for industry leaders We are the fastest growing company in the industry, with best in class products. We offer an environment of growth and learning that will help you to grow your potential and develop as a professional.
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