Quality Analyst Tapestry

hace 7 meses


Tijuana, México TaskUS A tiempo completo

The
**Quality Analyst** is responsible for creating an end-to-end test plan including quality metrics; executing the plan and managing all activities in the plan to ensure that all the objectives are met and that the solution works as expected. The solution should be tested in terms of functionality, performance, reliability, stability, and compatibility with other legacy
- and/or external systems.

**Core Responsibilities**:

- Conducts audit per agent on a daily basis
- Submits End of Shift Report
- Attends the Weekly Business Review with Campaign TL/OM/Client
- Holds calibration sessions with the assigned team/campaign
- Conducts side by side monitoring
- Performs coaching sessions with agent/s and TL
- Submits weekly and monthly quality reports
- Identify any potential quality issues per defined process and escalate quality issues immediately to management
- Isolate and report defects; verify defect fixes
- Other duties as assigned - it is understood that this list of major duties and responsibilities is not an inclusive list and that other duties and responsibilities, which may include helping others in the same or different departments, may be assigned by supervision.

**Skills and Abilities Required**:

- Possess a solid understanding of process flow and development
- Strong analytical thinking and problem-solving skills
- Ability to design, write, test, and document efficient testing solutions to meet customer needs
- Ability to change process execution during product line testing
- Ability to manage multiple projects and adapt to changing priorities
- Ability to thrive in a fast-paced, team-oriented work environment
- Strong written and verbal communication skills
- Keen attention to detail
- Ability to work with mínimal supervision and demonstrate initiative and good judgment
- Ability to establish and maintain effective working relations with a wide variety of individuals
- Ability to represent the company in a positive and professional manner
- Ability to work well both independently and as a member of a team

**Educational Background and Desired Experience**:

- At least 2 years in college (BS or BA preferred)
- Minimum of 1-year experience as Quality Analyst

**About Us**

TaskUs is a provider of outsourced digital services and next-generation customer experience to innovative and disruptive technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, and ridesharing, HiTech, FinTech, and HealthTech. As of June 30, 2021, TaskUs had approximately 31,500 employees across twenty locations in the United States, the Philippines, India, Mexico, Taiwan, Greece, Ireland, and Colombia.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.



  • Tijuana, México Tres R A tiempo completo

    **Vacante para la empresa Tres R en Tijuana, Baja California**: trabaja para nuestros clientes *Recluitment Quality Analyst* ZONA: Presencial Zona Urbana Tijuana. ¤ Inglés conversacional ¤ Secundaria terminada ¤ No estar estudiando ¤ Experiência 1 año en callcenter ¤ Disponibilidad de horario y de *contratación inmediata* ¤ Sin límite de...


  • Tijuana, México Agencia de Reclutamiento TRES R A tiempo completo

    trabaja para nuestros clientes AGENTE BILINGÜE / Servicio Al Cliente backoffice ZONA ENTREVISTA: Zona Urbana Tijuana. ¤ Inglés conversacional ¤ Secundaria terminada ¤ No estar estudiando ¤ Experiência en callcenter ¤ Disponibilidad de horario y de contratación inmediata ¤ Sin límite de edad Reclutamiento Quality Analyst - Supervisar y...


  • Playas de Tijuana, México Cellular Performance Institute A tiempo completo

    **World renowned Cellular Performance Institute looking for a quality control analyst.** The Cellular Performance Institute, located in Playas de Tijuana, is looking for a quality control analyst ensuring that all products meet the required quality standards. The analyst will perform a variety of laboratory tests, implement quality control processes, and...


  • Tijuana, México Integon Service Co. A tiempo completo

    OUR COMPANY Integon Service Co. supports its insurance company affiliates, which offer property and casualty insurance products, including personal auto, homeowners, RV, motorcycle, small business auto insurance and more. With our Mexico headquarters located in Tijuana, Baja California, at Integon, with over 1000 employees, we continue to grow our...


  • Tijuana, México Tres R A tiempo completo

    **Vacante para la empresa Tres R en Tijuana, Baja California**: trabaja para nuestros clientes AGENTE BILINGÜE / Servicio Al Cliente backoffice ZONA ENTREVISTA: Zona Urbana Tijuana. ¤ Inglés conversacional ¤ Secundaria terminada ¤ No estar estudiando ¤ Experiência en callcenter ¤ Disponibilidad de horario y de *contratación inmediata* ¤ Sin...


  • Tijuana, México Allstate A tiempo completo

    National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to...

  • Data Analyst

    hace 7 meses


    Tijuana, México Caliente.mx A tiempo completo

    Entertainment company looking for a talented and passionate certified data analyst with high experience in SQL commands, and database. Will be responsible for improving data quality and for designing or presenting conclusions gained from analyzing data. **Main responsibilities**: - Conducting full lifecycle analysis to include requirements, activities and...


  • Tijuana, Baja California, México Nice2Chat A tiempo completo

    About Nice2ChatWe are seeking a highly skilled QA Tester to join our team at Nice2Chat. As a key member of our team, you will be responsible for ensuring the high quality of our web applications by identifying and reporting bugs, as well as collaborating with cross-functional teams to resolve issues.CompensationThe estimated salary for this position is...


  • Tijuana, México Vertiv A tiempo completo

    *** Under direct supervision he/she is responsible to lead different types of audits internal and external on different administrative areas in order to meet the Quality Standards for the Quality System. Handles the different corrective/preventive actions originated on the different internal audits and supervise that proper changes are done on the Quality...


  • Tijuana, México Outset Medical A tiempo completo

    **Company Overview** Join us for an enriching journey with Outset, a trailblazing medical device company that is revolutionizing the field of dialysis. Our focus is to create one high performing team, obsessed with progress, in an atmosphere that is brimming with transformative opportunities. The heart of our mission is pioneering a groundbreaking...

  • Business Analyst

    hace 2 días


    Tijuana, México Vervent A tiempo completo

    **Vacante para la empresa Vervent en vervent - Tijuana, Baja California**: **_Requirements for Business Analyst Communications:_** The Business Analyst is assigned to deliver Communication Strategy as a primary function and performs professional duties related to the review, assessment and development of business processes and call center effectiveness. The...

  • Warehouse Analyst

    hace 7 meses


    Tijuana, México Flex A tiempo completo

    Flex, a Fortune global 500 company, is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that...


  • Tijuana, México North American Production Sharing A tiempo completo

    A leading North American company with a worldwide presence in the development of semiconductors and other technological advances in telecommunications is looking for a Change Management Analyst to work in their design lab in Santa Fe, Tijuana. **Summary**: - Administer the Quality Systems Change Management process for pre and post-production changes. -...


  • Tijuana, México Solnova A tiempo completo

    SOLRITE is searching for an Underwriting Analyst for our Support and Underwriting team. The Underwriting Analyst is responsible for underwriting consumers who have applied for solar financing. SOLRITE is looking for someone who is interested in the renewable energy sector and in a stable work environment on a transaction processing...


  • Tijuana, Baja California, México Psycom Solución De Negocio A tiempo completo

    Job OverviewPsycom Solución De Negocio, a leading manufacturer and designer of custom protective and specialty packaging products, seeks an experienced Data Analyst to join their team. The ideal candidate will have a strong background in Power BI and business intelligence, with a proven track record of delivering high-quality data insights.


  • Tijuana, México Viamericas A tiempo completo

    Viamericas is a #1 ranked and licensed money transmitter offering international money transfer, bill payment, check processing and a variety of other services at thousands of agent locations across the United States, and over 100,000 locations in 50 countries. At Viamericas, our ultimate objective is to help immigrants succeed and improve their lives by...

  • Payroll Analyst

    hace 2 días


    Tijuana, México Confie - (cuenta madre 2020) A tiempo completo

    **Payroll Analyst** **Job overview**: Responsible for processing company payroll. Ensures accurate calculation of wages, tax withholdings and company deductions. Prepares statistical reports on team member pay, commissions and bonuses, vacation, sick, disability and workers compensation leave, taxes, and withholdings. Maintains records, ledgers, and...


  • Tijuana, México Flex LTD A tiempo completo

    Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the...

  • Supply Chain Analyst

    hace 7 meses


    Tijuana, México Flex A tiempo completo

    Flex, a Fortune global 500 company, is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that...

  • Supply Chain Analyst

    hace 7 meses


    Tijuana, México BAXTER A tiempo completo

    **This is where you save and sustain lives** At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in...