Learning Manager Otr

hace 2 semanas

Tlahuac, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

Bachelors degree - Fluency in English, both verbal and written - Experience of managing a team with a focus on career development and succession planning - Ability to build collaborative relationships with a range of stakeholders - Confidence in analysing and interpreting a range of performance metrics combined with advanced Excel skills - Actively seeks opportunities to positively impact beyond the area of responsibility - Ability to work in fast-paced ambiguous environments, adapting quickly to changing circumstances, processes and priorities.

Who we are:
Amazon is focused on ensuring its associates can work in a safe, quality focused environment. Our learning teams are responsible for delivering and providing high quality safety compliance, process and onboarding training to ensure that our associates are set up for success.

The learning manager is a member of the leadership team within a fulfilment centre and is focused on managing the learning needs of all employees. They must have the ability and initiative to understand the business needs, analyse issues and influence solutions/outcomes. This is a team player who not only leverages his/her own team to respond effectively to a variety of training scenarios, but is able to work closely with a central EU team to effectively prioritize and deploy training programs based on customer need - from training processes at scale to ongoing leader development.

Overall responsibilities include:

- Leading and developing a team of Trainers and a Learning Specialist
- End-to-end ownership of the associate and leader training programs at site: from needs analysis stage, to management and execution of training
- Creating effective partnerships with other Learning Teams within the EU to identify and share best practice
- Planning, developing and evaluating all training initiatives, in collaboration with the senior team and Amazon’s central leadership function
- Proactively identifying and deploying training/coaching solutions to address quality and productivity requirements within the FC
- Providing coaching and feedback on leadership related topics both in 121s and facilitated workshops to identify leadership, coaching and management skill development opportunities

Ciudad De México, MEX, MEX
- Ability and initiative to understand the business needs, analyse issues and drive solutions - Experience of working in an operational environment - Experience in change management and process improvement activities, designing scalable solutions and implementing these at pace and at scale

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