Medical Information Specialist I

hace 2 semanas

Tlahuac, México Thermo Fisher Scientific A tiempo completo

Job Description

Provides technical and medical information, and/or performs intake of adverse events/ product complaints with quality customer service. Analyzes and researches inquiries and documents interactions according to organizational, client and regulatory guidelines. The information provided will be given to a level in parallel with the individual’s expertise, experience and training.

Essential Functions:
- Analyzes caller’s questions to formulate an accurate and concise response using client-approved resources and records inquiries and interactions in the appropriate databases following organizational, client and regulatory guidelines.
- Identifies, records and triages adverse events and product complaints according to organizational, client and regulatory guidelines and provides additional support (including follow up) as needed.
- Maintains thorough knowledge of project and corporate policies and procedures including client products, SOP's, protocols, GCP's, and applicable regulatory requirements.
- Works closely with internal and external client contacts (up to and including members of client management) to resolve complex inquiries. As needed, researches medical literature and drafts responses for such inquiries.
- LI-ST1

Qualifications:
Education and Experience:
- Bachelor's degree or equivalent and relevant formal academic / vocational qualification
- Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0 to 2 years).
- Some countries (e.g., Mexico) may require a health care professional degree or Medical information experience.

Knowledge, Skills and Abilities:
- Excellent verbal and written communication skills
- Excellent language skills (comprehension, speaking, reading and writing); Fluency skills in a second language may be required
- Proficient computer and keyboarding skills
- Good interpersonal skills
- Ability to work independently as well as part of a team.
- Ability to interpret client provided complex medical and technical information
- Organizational and time management skills
- Ability to maintain a positive and professional demeanor in challenging circumstances

Management Role:
- No management responsibility

Working Conditions and Environment:
- Work is performed in an office environment with exposure to electrical office equipment
- Constant interaction with clients/associates required
- Constant attention to detail-visual, mental
- Constant multi-tasking
- Daily exposure to high pressure, intense concentration needed
- Rotating shifts may be required
- Occasional driving to site locations with occasional travel
- Long varied work hours required occasionally

Physical Requirements:
- Frequently stationary for 6-8 hours per day
- Repetitive hand movement of both hands with the ability to make fast, simple, repeated movements of the fingers, hands, and wrists
- Occasional mobility required
- Occasional crouching, stooping, bending and twisting of upper body and neck.
- Light to moderate lifting and carrying (or otherwise moves) objects including luggage and laptop computer with a maximum lift of 15-20 lbs. or 6-9 kgs.
- Ability to access and use a variety of computer software developed both in-house and off-the-shelf
- Ability to communicate information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences
- Frequently interacts with others to obtain or relate information to diverse groups.
- Works independently with little guidance or reliance on oral or written instructions and plans work schedules to meet goals.
- Requires multiple periods of intense concentration.
- Performs a wide range of variable tasks as dictated by variable demands and changing conditions with little predictability as to the occurrence
- Ability to perform under stress
- Regular and consistent attendance

  • Medical Information Specialist I

    hace 3 semanas

    Tlahuac, México Thermo Fisher Scientific A tiempo completo

    PPD is a leading global contract research organization. At PPD we are passionate, deliberate, and driven by our purpose to improve health! Medical Communications is a global group providing inbound and outbound, post-approval contact center services designed to support our clients' business objectives for medical/technical information, while maintaining...

  • Medical Information Specialist I

    hace 2 semanas

    Tlahuac, México Thermo Fisher Scientific A tiempo completo

    Provides technical and medical information, and/or performs intake of adverse events/ product complaints with quality customer service. Analyzes and researches inquiries and documents interactions according to organizational, client and regulatory guidelines. The information provided will be given to a level in parallel with the individual’s expertise,...

  • Medical Information Associate I

    hace 1 semana

    Tlahuac, México Thermo Fisher Scientific A tiempo completo

    Mexico City, MexicoFull time:Internal/External **Job Description**: When you’re part of the team at Thermo Fisher Scientific, you’ll do important work. Surrounded by collaborative colleagues, you’ll have the support and opportunities that only a global leader can give you. Our respected, growing organization has an outstanding strategy for the near...

  • Medical Information Specialist I

    hace 4 semanas

    Tlahuac, México Thermo Fisher Scientific A tiempo completo

    PPD is a leading global contract research organization. At PPD we are passionate, deliberate, and driven by our purpose - to improve health! Medical Communications is a global group providing inbound and outbound, post-approval contact center services designed to support our clients' business objectives for medical/technical information, while maintaining...

  • Medical Information Associate I

    hace 4 semanas

    Tlahuac, México Thermo Fisher Scientific A tiempo completo

    **Summarized Purpose**: Provides technical and medical information, and/or performs intake of adverse events/ product complaints with quality customer servce. Analyzes and researches inquiries and documents interactions according to organizational, client and regulatory guidelines. The information provided will be given to a level in parallel with the...

  • Medical Information Specialist I

    hace 3 semanas

    Tlahuac, México Thermo Fisher Scientific A tiempo completo

    PPD is a leading global contract research organization. At PPD we are passionate, deliberate, and driven by our purpose - to improve health! Medical Communications is a global group providing inbound and outbound, post-approval contact center services designed to support our clients' business objectives for medical/technical information, while maintaining...

  • Medical Information Specialist I

    hace 3 semanas

    Tlahuac, México Thermo Fisher Scientific A tiempo completo

    At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through...

  • Medical Information Associate I

    hace 4 semanas

    Tlahuac, México Thermo Fisher Scientific A tiempo completo

    At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through...

  • Clinical Aplication Specialist Medical Devices

    hace 2 semanas

    Tlahuac, México Recruiters and HR Advisors LATAM A tiempo completo

    **Vacante para la empresa Recruiters and HR Advisors LATAM en Benito Juárez, Ciudad de México**: **Clinical aplication specialist medical devices**: **Application specialist medical devices**: Empresa Trasnacional especialista en Medical Devices solicita: **3 VACANTES DE Clincal Specialist - Especialista de Producto Capacitador / Entrenador** Vacantes...

  • Document Specialist I

    hace 1 semana

    Tlahuac, México Fortrea A tiempo completo

    As a leading global contract research organization (CRO) with a passion for scientific rigor and decades of clinical development experience, Fortrea provides pharmaceutical, biotechnology, and medical device customers a wide range of clinical development, patient access and technology solutions across more than 20 therapeutic areas. With over 19,000 staff...

  • Medical Ventilator/ventilator Product Specialist

    hace 7 días

    Tlahuac, México Worldwide Leading manufacturer and distributor of medical ventilators A tiempo completo

    Worldwide Leading manufacturer and distributor of medical ventilators requires: **Medical Ventilator/ventilator product specialist** **Position Summary**: Improving it and maximize business value from Ventilator lines in the market, to achieve the business goals and ROI **Main Accountabilities**: - Analyze market and competitive conditions, laying out a...

  • Service Support Specialist I

    hace 2 semanas

    Tlahuac, México Thermo Fisher Scientific A tiempo completo

    **Work Schedule** Other **Environmental Conditions** Office Are you looking for a unique opportunity to make a difference in the world? Join Thermo Fisher Scientific Inc. as a Service Support Specialist I and contribute to our mission of making the world healthier, cleaner, and safer. At Thermo Fisher Scientific, we are a team of 100,000+ colleagues who...

  • Medical Information Associate I

    hace 3 semanas

    Tlahuac, México Thermo Fisher Scientific A tiempo completo

    **Work Schedule** **Environmental Conditions

  • Vaccines Medical Lead

    hace 3 semanas

    Tlahuac, México Pfizer A tiempo completo

    MEDICAL: - Ensures that medical team provides support and the necessary medical and scientific information of Pfizer Biopharmaceutical Group products to internal and external customers assuring compliance with Corporate and Local Procedures and applicable regulations providing full support to our local medical objectives.- Identifies, support and coordinate...

  • Medical Educator

    hace 2 semanas

    Tlahuac, México AstraZeneca A tiempo completo

    **MEDICAL EDUCATOR (SYNAGIS)** **CDMX** - AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development and commercialization of prescription medicines for some of the world’s most serious diseases. But we’re more than one of the world’s leading pharmaceutical companies._ At AstraZeneca, we...

  • Medical Admin Assistant I

    hace 2 semanas

    Tlahuac, México ICON plc A tiempo completo

    ICON plc is a world-leading healthcare intelligence and clinical research organization. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotechnology, medical device and government and public health organizations. With our patients at the center of all that we do, we help to accelerate the development...

  • Sr Compliance Specialist I

    hace 1 semana

    Tlahuac, México Thermo Fisher Scientific A tiempo completo

    As a Senior Compliance Specialist with responsibility for project support in the Quality Risk Management Technology Solutions team, you are responsible for coordinating set-up, maintenance and modification of the team project schedules for delivery of enhancements to the Veeva Quality Suite. The Compliance Specialist works in collaboration with Global...

  • Administrative Medical Assistant

    hace 2 semanas

    Tlahuac, México OPTUMUS MDT A tiempo completo

    Description Administrative Medical Assistant Optumus MDT - Mexico City, MX About the Job USA Call Center Experience is a big plus. Responsibilities include: - Answer telephone and respond to inquiry, direct caller to appropriate personnel or initiate a triage message for response by medical personnel. - Record accurate and complete messages when...

  • Configuration & Qc Specialist I

    hace 1 semana

    Tlahuac, México ICON A tiempo completo

    At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives. Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery,...

  • Configuration & Qc Specialist I

    hace 1 semana

    Tlahuac, México ICON A tiempo completo

    At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives. Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery,...